A Case Study of Quality Wireless

A set of metrics is used to measure the performance of the organization, in case metric fails to meet a set standard, steps are taken to correct the deficiency. The volume of the patient is of great importance for a health care organization. A drop in patients volume results into loss of business and may force the organization to decrease operational cost, by cutting labor and inventory expenses. On the other hand, increase in a number of patients is a sign of growth and requires an addition of staff and expansion of services.

In the pursuit of opening a great venture with my business partner we are hoping to

It has proven true for the company that cheaper is not always better, therefore getting the cheapest labor will not yield the most effective customer service. It would be beneficial to rate employee performance in accordance to high, middle, and low performers and to discuss with them how they feel they are doing in conjunction with suggestions on yielding better performance. Better performance should come

Output- this area refers to the job’s performance standards. At my job, we are expected to answer questions for customers and not to place them on hold for extended periods of time. All calls are measured by the standard of hold times which is expected to be less than 45 seconds. However, this metric is often failed by employees due to lack of information provided to service operators.

You are the HR manager for an upscale retail store which sells clothing, shoes, handbags, and other accessories. Due to the economic downturn, the company has experienced a significant reduction in earnings, resulting in the layoff of a number of retail sales associates. Business seems to be rebounding, but you are concerned about the performance of the retail sales staff. The CEO has requested that you recommend ways to increase sales and customer service. You believe that implementing a performance management system may help modify employee behavior and improve results.

One stage in the management of performance system is when managers evaluate employees’ performances and provide them with feedbacks. One of the purposes of this stage is to identify employees’ strengths and weaknesses. As a result, managers should be able to identify performance and training gaps.

|Explain the factors that should be considered when managing good and poor performance. | |

This will provide the company with the chance to more efficiently manage its activities (Mangiaracina et al, 2011). At present, the company does not have any key plans in place to provide it with help with managing its applications. It is however critical for the company’s management to ensure that it clearly understands the importance of putting in places a wireless technology. This is due to the fact that the company will have a better chance to track its inventory while at the same time ensure that it is able to remotely control all of its 10 new stores (Rekik et al, 2009).

After Team A managers analyzed and evaluated various control measures, it was decided that the Concurrent Control measure would be best suited for our requirements in a call center environment. Utilizing the Concurrent Control measure will provide the most efficient and effective method to evaluate the call center (Robbins & Coulter, 2012). According to (Robbins & Coulter, 2012) the Concurrent Control measure “takes place while a work activity is in progress” (Robbins & Coulter, 2012). Due to the nature of the duties of a call center, errors need to be corrected immediately. Managers will monitor and evaluate calls periodically and randomly during each shift. The manager will evaluate customer satisfaction and employee customer service abilities. All findings and the actions taken to correct any noted errors will be recorded and corrected by the manager on duty.

When the organization’s leadership acts ethically, employees respect their power. Leaders automatically have power based on their position within an organization. Having power over others leaders must act ethical and model good behavior. These are key concepts of leadership that establish a good leader in an organization. This is something that I feel my organization has taken into consideration when they chose their leaders to lead Cricket Wireless. Cricket Wireless is a pre-paid cell phone carrier that is always evolving, changing with customer demand, and meeting yearly sales goals. In my organization leadership plays a key role in leading followers and establishing a vision with a strategy. Much like technology, wireless is also

For excellence to be possible, an organization must identify and resolve flaws. First, the organization has to define “normal” so that someone can recognize an abnormal flaw in the system. Someone must be dedicated to responding to these abnormalities and they must have the scope to resolve the issue. That person must be readily available and determine what is wrong with the system and not what is wrong with the provider. To resolve these issues, time and resources must be dedicated to these tasks. These steps can help achieve quality, cost, and value (Spear, 2011).

Employee's performance is evaluated by three criteria: productivity, customer service, and teamwork. Yet, employees are not given clear goals and guidelines on how they are actually rated on each of these performance criteria or supposed to achieve them. Furthermore, there is no training, so new employees, as well as newly-appointed managers, are expected to seek information from more experienced peers. This lack of clarity and training demotivates employees and, in some cases, leads to the abuse by managers seeking to meet their department sales quotas at any cost.

Wireless networking hardware requires the use of underlying technology that deals with radio frequencies as well as data transmission. The most widely used standard is 802.11 produced by the Institute of Electrical and Electronic Engineers (IEEE). This is a standard defining all aspects of Radio Frequency Wireless networking

* Finally, provide a third paragraph where you summarize the key points from your budget, including the planning horizon, the amount of up-front investment, the NPV, Payback and IRR of the project, as well as key figures from your income statement, cash flow statement, and balance sheet.

Unpleasant waiting experience might accompany with customers go through the whole service process, which could lower the overall evaluation of service quality easily. Not only the queuing experience, a number of studies also investigated that queuing time in a service organization significantly influences consumer satisfaction. In general, increasing in waiting time is associated with decreasing in customer satisfaction (Katz, M.Larson & C.Larson, 1991). The graph (Dube, Renaghan & Miller, 1994) below shows the effect of waiting time on customer satisfaction in restaurant industry, and suggests that most consumers do not satisfied if the waiting time is longer than 8 minutes. In addition, another study (Jones & Dent, 1994) examined that 70% of respondents considered waiting time as a major