A Case Study on Employee Engagement: Marriott International, Inc.

1468 Words Nov 16th, 2010 6 Pages
Healthy 4 Healthy Pregnancy and and Children: Opportunities Challenges for Employers

A Case Study on Employee Engagement: Marriott International, Inc.
Company Background

Marriott International Inc., is a leading lodging company with nearly 2,900 lodging properties in the United States and 68 countries around the world. Its heritage can be traced to a root beer stand opened in Washington, DC in 1927. As a leader in the competitive hospitality industry, Marriott understands the importance of employee health and productivity. Marriott believes its associates are its greatest asset; and as a leader in the service industry, Marriott knows that its success rests upon engaging those associates. Marriott’s robust health benefits package seeks to
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• Support from on-site HR professionals during annual enrollment. • Access to web-based portals to help associates understand benefits materials and plan variations during annual enrollment. munication techniques,



Removing Barriers to Care

The Know Your Numbers campaign is based on knowledge transfer. Marriott, with a keen understanding of barriers to care, knew it needed to address access and cost issues if the program were to succeed in getting beneficiaries to the doctor. To remove potential cost barriers, Marriott eliminated copays on all preventive services effective January 1, 2007, where it could. Marriott’s health plans decide which preventive services qualify for the zero cost-sharing policy; each year they review the U.S. Preventive Services Task Force (USPSTF) recommendations and American Medical Association (AMA) guidelines on clinical preventive services and set their reimbursement algorithms accordingly.


Because the program is so new, reliable outcome data is not yet available. In a few years, Marriott expects its claims data will show that the program led to an: • Increase in preventive care (office visits, procedures, and medications/immunizations); • Decrease in ER visits; and an • Increase in the number of associates who select a primary care provider and see that provider at least once per year. Employee feedback has been positive. Associates like the way Marriott
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