A Comparative Study of Customer Perception Factory Outlet and Departmental Stores

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ACROPOLIS FACULTY OF MANAGEMENT & RESEARCH INDORE SYNOPSIS ON “A COMPARATIVE STUDY OF CUSTOMER PERCEPTION OF FACTORY OUTLET STORES TOWARDS TRADITIONAL DEPARTMENT STORES” Guided By: Submitted By: Prof. Prerna Bamoriya Deepak Singh chouhan MBA (III-Sem) DEVI AHILYA VISHWA VIDHYALAYA, INDORE INDEX Particular’s Page No. 1.…show more content…
Nowadays, factory outlet stores which provide the same range of brand name merchandise attract more and more customers, and have developed into showcases in much the same form as that of traditional department stores (Fernie and Fernie, 1997). It is unclear, however, whether customer perceptions of factory outlet stores versus traditional department stores may differ in general and across demographics, as well as how such differences may be seen. The findings will assist marketers, particularly those employed by manufacturers, in understanding the ways in which customers view both traditional department stores and factory outlet stores. This insight will allow such marketers to set more suitable customer-oriented marketing strategies and business objectives, achieve superior financial performance and develop their marketing performance in the retail industry. LITERATURE REVIEW Factory outlet stores vs. Traditional department stores Factory outlet stores An increasing number of factory outlet stores have been built for various reasons. Some of these stores have been created to deal with seconds’ products, some are presented as discount stores associated with new distribution channels, and some have been designed by manufacturers in order to reduce the price of their products through savings on overhead costs (Parker et al., 2002). This last reason has been

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