Today’s consumers are constantly trying to judge the quality of products. But what is quality? How and by whom is quality determined? Some would say the designer creates specifications, which in turn dictate the quality of a product. That quality is also based on the acceptable value of a part within a whole product.
Quality is the standard by which a benchmark is set. This may be for a service or a good. Quality is the benchmark by which we think something is not only done right
Quality means the total features and characteristics of a product or service that has effects upon its ability to satisfy stated or implied needs (Davidson et al. 2006). All the challenges that managers need to face to are mentioned and defined above, the analysis of the relevance of these challenges and economic results will be addressed in the next paragraph.
C. Quality: The degree to which a product or service meets customer requirements and expectations.
As individuals we all have our own perspective on what would amount to quality. With regards to the general public we are a nation of extreme diversity, with individuals and families from a wide-range of nations, cultures, personal beliefs and superstitions. Therefore, quality may and will have contrasting opinions, or values, an example could be as follows: Each of us having a fine meal at a restaurant may or would have contrasting opinion on the setting, service, and the overall quality of the food.
Performance metric to measure the company’s performance, growth objective, and strategic goalsi: «Strategic performance measures monitor the implementation and effectiveness of an organization 's strategies, determine the gap between actual and targeted performance and determine
Producing a quality product, whether a tangible item or a service, is the goal of all organizations, how this goal is achieved will be the challenge. Quality of the end product has been an obstacle in America for decades. In the post World War II era as production of products in America rose, the quality of those products diminished. At the same time other countries such as Japan were not experiencing the same quality issues.
The concept of quality should be built in at the design stage of the product. Each product should be viewed as “one of a kind” and there is only
With Product Quality, the responsibilities of a business are simple. Develop a low cost, high quality product that withstands the normal limitations of it’s use. Quality can be defined as doing the
Quality of a product or services is defined as “its fitness for the use” for which it has been made. Many characteristics of a product determine the quality. They are called quality characteristics. Some of the quality characteristics are shape, weight, size, diameter, strength, colour, hardness, surface finish, reliability and appearance, etc.
Distinguishing a solitary exhaustive meaning of quality is a testing attempt. Quality is a multidimensional idea that includes; entomb alia, the solidness, dependability, area, outline and tasteful claim, execution and wellbeing of an item. Item decision can additionally be dealt with as a quality characteristic, despite the fact that it stays dissociable from the singular item itself. Basically, quality is a relative idea, insofar as the level of value found in any one item is characterized by reference to the quality levels of different items. Quality consolidates a huge component of subjectivity, in light of the fact that certain quality perspectives may be significant just to a few purchasers, or more profitable to some
The history of quality movement can be traced back to medieval Europe (American Society for Quality , 2016) but fundamental quality processes and practices came into effect in the early 20th century. In the 1920’s statistical theory began to be applied effectively to quality control and by the 1950’s quality management practices were developing rapidly in Japan’s manufacturing market, becoming fully embedded in industry in Europe and the USA by the 1980’s (Department of Trade and Industry, n.d.). But what is quality? Although there are many re-occurring themes, quality means different things to different people and there are many variations on the academic interpretation of quality. The subject of this assignment will be to investigate the
Deming, Juran, and Crosby all define quality in different ways. Deming defines quality as a continuous improvement and the ultimate goal is zero defects; however, he realizes an error free product may not be economically feasible or practical (Kerzner, 2009, p. 880). Deming also states a product or service is defined by the customer and quality is a relative term and will change based on the customer’s needs (Suarez, 1992, p.3)