Erp Integration Essay

The technology enhancement improves the efficiency of the supply chain, safeguard customer information and boost infrastructure associated with the target web portal for supporting online and mobile community an offensive complementary strategic option. The internal information

Within these solutions we have utilized ERP, CRM, and SCM. Enterprise resource planning was used in planning what is needed to enhance the website for better communication with the customers. Customer relationship management is an effort to retain the customers. First of all just upgrading to LAN for our internet, speeding up the process of transactions will make the customer happier. Waiting on the transaction takes up their time, and it is valuable to them. Adding a digital dashboard to monitor products, inventory, customers, etc, is making use of supply chain management by reducing uncertainty and cycle times of products. [ (Performance Dashboard) ]

Macys is a department store that was established in the late 1800’s. Macy’s has over 700 stores and over 150,000 employees in the U.S, Puerto Rico and Dubai. Because Macy’s has an enormous amount of employees, it is important that they have a solid Human Resource Information System to manage all of their employees. Joe talked about their system which is an employee portal that has all of the data for each employee. This system provides employees with information on their scheduling, pay stubs, compensation, training, time off and many other functions that HR is responsible for. This type of employee portal would be considered an Enterprise Resource Planning application. This system is web based and also linked to each register in the store. This system takes information from the register and stores the data in the portal and allows Joe’s HR unit to be more productive. Now that the HR staff doesn’t have to worry about some of the transactional tasked associated with HR, they can be more involved in the strategic planning process. HR staff

Typical information system for a B2C provides application or virtual storefront by which consumers enter and manage their orders in the Cloud / Network.

NIBCO is a pipe and valve manufacturing company headquartered in Indiana with ten plants and three distribution centers. NIBCO wanted their business processes to be strategically improved in order for their manufacturing facilities and distribution centers to meet their customer’s requirements (Brown, DeHayes, Hoffer, Martin, & Perkins, 2012). There were multiple systems being utilized within NIBCO and none of the systems had the ability to communicate with each other which created duplicative and wasteful resource efforts. NIBCO’s decision to implement an ERP system was to improve their information systems. Beutler (as cited in Brown et al., 2012) stated that the consulting group reported to NIBCO “to look at integration as a major

An advantage to using NetSuite’s CRM and ERP modules is that it provides a wide variety of industry specific and vertical market solutions. A disadvantage is that it is hard to use for those who are new to it.

1. Cisco suffered from inertia when an attempt was made to engage business management in selecting software for their individual areas, and/or agreeing to participate in the ERP implementation project. List and explain reasons why management would hesitate to become engaged in the IT process/project.

An effective Customer Relationship Management (CRM) program can be used to identify, retain, satisfy and obtain customers by using technology to optimize strategies for understanding customers’ needs to manage business interactions with current, former, and prospective customers. Additionally, CRM also enables companies to maximize internal, external, marketing and customer service operations to better address the needs of the customer building a better relationship with customers that a more profitable. (Ahmad & Buttle, 2001)

In today’s environment, it is extremely essential for retailers to embrace technology in the course of their businesses. This is mainly because a significant number of consumers can be attracted and accessed through technological measures. It is essential to appreciate the fact that data, infrastructure and e-commerce software form the basis of United Parcel Service’s technological superiority. All these tools play a pivotal role in supporting the company’s e-commerce strategy and the company’s business strategy as a whole. One of the key attributes of United Parcel Service is its commitment to investing in researching emerging technologies. This gives it an exceptionally competitive advantage. United Parcel Service (UPS) consistently seeks to embrace technologies that that enhance the company’s efficiency (Russell Baker, 2008). The company’s commitment to technological advancement made the company appear in InternetWeek’s top 100 companies in 2004 (Russell Baker, 2008). On the other hand, InfoWorld ranked the company as the seventh company with the most significant contribution to technological infrastructure.

To maintain customer accounts to keep track of customers activities like their order, complains, service satisfaction, request for maintenance.

The new Customer Relationship Management (CRM) will build a connected, collaborated, and integrated customer facing organization. CRM will have simplified features and a utilize cloud technology to support multiple departments within the organization. CRM users will be able to:

Today, customer relationship management is very important to the business world. Most of the companies established a department and the programs to manage their relationship with the customers. Customer relationship management (CRM) is a business strategy which designed to help a company to understand and look forward to the needs of its potential and current customers (Anderson & Stang, 2000). Customer data is being collected in several different areas of the company, stored in a central database, analyzed, and distributed to key points (Anderson & Stang, 2000).The business world once was “product-centric”, the companies just provided what they could produce. However, it is now become “customer-centric”, they provide products and service

The research will be based on ERP systems & Web Distributed Business Solutions. This report will discuss the concept, architecture, process and application of the system & solution. There will also be examples given on how industrial businesses implement this technology into their daily operations and how it has benefitted them.

Is for medium sized to large sized businesses and provides a stable enterprise infrastructure. It enables deployment of line-of-business applications and it’s a perfect solution a for an e-commerce business.

To uphold a good relationship with them is the answer to minimise the risk. Thus, offering them the new integrated online system which will ease and simplify their deal, will be very advantageous.