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A Framework for Diagnosing Competitive Superiority

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George S. Day & Robin Wensley Assessing Advantage: A Framework for Diagnosing Competitive Superiority Strategy is about seeking new edges in a market while slowing the erosion of present advantages. Effective strategy nnoves are grounded in valid and insightful monitoring of the current competitive position coupled with evidence that reveals the skiHs and resources affording the most leverage on future cost and differentiation advantages. Too often the available measures and methods do not satisfy these requirements. Only a limited set of measures may be used, depending on whether the business starts with the market and uses a customer-focused approach or alternatively adopts a competitor-centered perspective. To overcome possible …show more content…

They are given meaning in the minds of managers through processes of selective attention and simplification (Pfeffer and Salancik 1978). Otherwise managers could not possibly cope with the myriad of trends and events that must be organized, analyzed for patterns, and acted upon. Managers therefore adopt a customer-focused or competitor-centered perspective to help simplify their environment and decide what information is to be gathered and how it is to be screened and interpreted. Simplification comes at a cost, which is the risk that only a partial and biased picture of reality is created. A competitor-centered perspective leads to a preoccupation with costs and controllable activities that can be compared directly with corresponding activities of close rivals. Customer-focused approaches have the advantage of examining the full range of competitive choices in light of the customers ' needs and perceptions of superiority, but lack an obvious connection to activities and variables that are controlled by management. Clearly a balance of the two characteristic perspectives is needed. In practice most businesses tilt—in some cases very sharply—toward one or the other. A significant complication in the search for a balanced p>erspective is the confusing welter of overlapping meanings of "competitive advantage." Because there is no agreement on what elements to include or how they are related, information gaps cannot be identified. We address this

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