A Interview On The Healthcare Setting From The Pediatric Cardiac Intermediate Intensive Care Department

1382 WordsNov 3, 20156 Pages
Introduction For this interview I chose to interview Nicole Elgin, a nurse who is currently employed by Stanford Children’s Hospital and works in the Pediatric Cardiac Intermediate Intensive Care Department. Nicole has been a nurse in Northern California since June 2012. Communication in Hospitals Oftentimes, as patients it is easier to analyze the healthcare setting from a critical perspective rather than a hopeful perspective. Oftentimes, as patients our encounters in healthcare settings are high stress to begin with (e.g. diagnosis, disease, caretaking). To my surprise, Nicole informed of several communication projects that she underwent and continues to participate in at Stanford Children’s Hospital. Nicole informed me that she did undergo a mandatory general seminar on the basics of professionalism and therapeutic relationships with families upon being hired. Since then, Nicole has been required to take more formal classes that have developed as an aim of standardizing certain interactions with families. Some examples include: standard way to answer the phone, walking with someone who is lost to their destination rather than just giving directions. Nicole stated “it has really become more customer service focused.” Aside from mandatory hospital requirements, Nicole mentioned that she also participates in Care Conferences where multiple disciplines at Stanford Children’s Hospital come together to discuss care with a family away from the bedside. This often

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