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A Interview On The Interview Process

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The interview process provoked thoughts about what technologies, if any, were being used in the tow industry. When the question was asked about what was being used at his shop; Mike expressed that technology use was at a minimum. As mentioned in the above questions, cell phones are how Mike operates. He did say that in the past he gave GPS a try but it was never incorporated into everyday use. As the technology discussion progressed it became clear that Mike operated solely from memory and 20 plus years of experience. His feelings toward technology were quite obvious but we felt it would be in Mike’s best interest to research the possibilities. Our main purpose for this project is to take an honest look at a problem and provide a realistic option for possible consideration. We are not out to persuade Mike into buying the latest and greatest technology but we do feel the use of technology, if implemented correctly, could provide tremendous value to his business. The problem was going to be getting Mike to put his views toward technology aside for the sake of the experience. Especially considering the fact he is putting his faith in a couple of graduate students with absolutely no experience in the tow industry. 3.2 Industry Technology The rate at which technology changes makes it difficult to comprehend just how far it has actually come the last 20 years. Not long ago requesting tow assistance involved a call made from a payphone to a dispatcher who radioed the next

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