A Patient Care Coordinator At Lovelace Hospital

The person I interviewed is Raegan. Raegan is a patient advocate in a nursing home. Raegan received her Bachelor’s Degree in psychology at Western Michigan University. She received a Graduate Certificate in patient advocacy from the University of Toledo. Raegan has been a patient advocate for 5 years. She became a patient advocate because she likes helping patients with their direct care needs, and enjoys helping patients navigate through the complex health care system. As a patient advocate, she helps patients in numerous ways. Raegan ensures that patients see the correct doctors, coordinates care between doctors, ensures the patient has access to all available treatment options, and that the treatment plans are being followed. She also educates the family on how to

For this assignment I was able to interview Regina Bowman RN, BSN. Her current position is that of the Director of Medical Surgical Nursing. Her position places her over top of seven nursing units between two facilities. Regina graduated from the Mercer Medical School of Nursing in 1979 with her diploma in nursing. The Mercer medical school of nursing is still in operation although it has been renamed the Capital Health School of Nursing. Her return to school started after graduation. She enrolled at Mercer County Community College to obtain her Associates. Secondly she attended La Salle University and received her Bachelor’s in Nursing in 2003. Lastly she is currently enrolled at the Thomas Edison State University, and has a

Case Managers have a challenging job, often dealing with patients, community agencies and facilitating their hospital discharge to the next level of care. They collaborate and communicate with the entire healthcare team and mostly with the patient during the hospitalization process. They act as support for all stakeholders to achieve positive patient outcomes. In this paper, I will be interviewing Ian Mopas, who is a Patient Care Coordinator at Kaiser Permanente in Redwood City about his education, work training, goals, and objectives as a Care Coordinator, and his responsibilities in his organization.

Unlike the MA job duties, nurses’ roles and responsibilities are different from the MA. The nurse are responsible to do phone calls to and from patient, faculty, doctor and other staff members all day long. They help manage day-to-day operations of the health care clinic, maintain health records, documenting each patient contact and updating patient profiles, ensure confidentiality during visits and telephone contact, distribute non-prescription medication after appropriate assessment, encourage health maintenance and promotion through counseling and awareness activities and assure that patients understand instructions.

C. Coordinator: Many patients do not have the ability to keep track of all doctor visits, prescription refills, appointments, etc. The nurses will schedule doctor visits while at the patient’s home to ensure the patient is receiving referred care if needed. It is no guarantee that the patient’s will schedule appointments that are needed, therefore the nurses may take matters into their own hands and schedule appointments to make sure things are getting done, rather than relying on the patient to make it happen, of course with the consent of the patient to do so.

For my health care interview assignment I chose to interview Mayra Cruz, Certified Nurses Assistant. She works at Cuidado Casero Home Health and Hospice at 1617 E. Missouri Ave, El Paso, Texas. In my interview with her she described her job duties, her patients and how she interacts with others in her environment. In addition, she identified the length of time she has been in her current position, her career path that has led her to this position as well as her experience in the health care industry. Her education and what requirements were necessary for her certification. She also wonders if the education she received proper and

I had an interview with Helen Quelch in her office. She has been working as a volunteer engagement manager at National Jewish Health for more than 7 years. Before that, she also had worked at the Denver Hospice as volunteer manager as well for many years. She had a lot of managerial experiences of working in a healthcare field. That is a reason I want to interview her to explore the career in healthcare management.

My chosen career is a registered nurse with a specialty in neonatal medicine. I am very passionate about helping others and learning how the human body all works together as a coordinated system. Currently I work as a Certified Nursing Assistant (CNA) where I assist elderly residents with tasks that vary from getting dressed to making sure they are as comfortable as possible. While I thoroughly enjoy working with all of the residents at the nursing home, I am ready for a new challenge. I would like to gain more knowledge in order to help even more people with a wide variety of issues. I am interested to see what it takes to move up the career ladder in the nursing field. As well as what to expect as far as education requirements, salary, and the outlook of nursing jobs. In order to learn more about registered nursing I have scheduled an interview with Stacy Helmuth, a registered nurse at Shawnee Mission Medical Center.

Approximately one-third of those interviewed have their Bachelor’s Degree in Nursing and several of those interviewed possess recognizable specialty healthcare certifications.

Some duties will be conducting physical exams, making urgent care visits, prescribing medications and providing preventative care to residents. Providing education to families and staff education, attending care plan meetings to ensure quality care is received is also a role of an NP. Adequate documentation for billing Medicare and Medicaid or private insurance for reimbursement of services provided, is an ongoing process for both the physician and facility for payment and an NP could make the process

Kate Guzman, RN, MS, is the associate director of the Corner Health Center in Ypsilanti, Michigan. Originally a small clinic in the corner of a local high school, the Corner is now a free-standing school-linked health center, serving adolescents ages 12-25 and offers a full range of health care, mental health and supportive services. The Corner’s mission is to help young people make healthy choices now and in the future by providing high-quality primary health care, education and support for adolescents and their children without regard to income level.

For the purpose of this assignment, we interviewed Jodi Greenblatt, the Clinical Director at Community Partners (CP) and Hilary Jacques an LCSW Outpatient Therapist. I was thoroughly impressed and refreshed by the interview with Jodi. While interviewing Jodi, I felt that she had a wealth of knowledge and was very knowledgeable about the theoretical framework that Community Partners employs. Jodi explained to us that the agency does not specify any treatment modality, but the agency does have commonly used treatment modalities that include, but are not limited to, CBT, EMDR, TF-CBT, Play Therapy, Motivational Interviewing and Triple P Parenting Skills. She explained that the theoretical underpinnings of the commonly used treatment modalities are CBT and the trauma based focus of the treatment modalities. Said another way, what Jodi was describing was that the commonly used treatment modalities employed by the agency have a trauma-focused orientation and are grounded in theories of change.

Referral coordinators are office personnel who also perform receptionist duties. Their work responsibilities require them to multi-task between data entry, answering phones, responding to emails, verifying insurance, making new patient appointments and general administration duties. When they register new patients, they must collect detailed patient information which includes personal, demographic and financial information.

Most organizations view human resources departments as less valuable than other departments because it’s not a revenue- generating department. However, it is quite the opposite because HR brings the organization its most valuable assets, which are its people.

The professional I interview acquire a Ph.D. in Human Services/Public Health, with a concentration in: Healthcare Administration. In addition; to obtaining a RN license, as well as a University Professor; also owner of a Healthcare agency.