A Project Report on Employee Engagement

10634 Words Feb 9th, 2011 43 Pages
A PROJECT REPORT ON

Employee Engagement

AT

[pic]

By

MBA (HR)

Institute of Information & Management Sciences

RAJASTHAN TECHNICAL UNIVERSITY

JAIPUR

DECLARATION

I hereby declare that this project report titled “Employee Engagement” has been successfully completed at GENPACT, towards the partial fulfillment of the requirement for the award of the degree “Master of Business Administration – (Human Resources)”from Institute of Information & Management Science, affiliated to Rajasthan Technical University. This is an original manuscript developed by me and has not been furnished from any source thereof, has not formed the basis for the award of any degree, diploma or any such titles by this institute or any other
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The second related construct to engagement in organizational behavior is the notion of flow advanced by Csikszentmihalyi (1975, 1990). Csikzentmihalyi (1975) defines flow as the ‘Holistic Sensation’ that, people feel when they act with total involvement. Flow is the state in which there is little distinction between the self and environment. When individuals are in Flow State little conscious control is necessary for their actions.
Employee engagement is the thus the level of commitment and involvement an employee has towards their organization and its values. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization. The organization must work to develop and nurture engagement, which requires a two-way relationship between employer and employee.’ Thus Employee engagement is a barometer that determines the association of a person with the organization
Engagement is most closely associated with the existing construction of job involvement (Brown 1996) and flow (Csikszentmihalyi, 1990). Job involvement is defined as ‘The degree to which the job situation is central to the person and his or her identity (Lawler & Hall, 1970). Kanungo (1982) maintained that job involvement is a ‘Cognitive or belief state of Psychological identification. Job involvement is thought to depend on

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