MEMORANDUM
To: Rick Michaud, CEO of Marco 's
From: Alyssa O 'Connor, Shift Supervisor
Date: March 5, 2015
Subject: A proposal for a new training system at Marco 's
I have attached my proposal for a new training system for the small-chain, Italian restaurant, Marco 's. Throughout the year, Marco 's will hire employees, they will promote employees, they will fire them, and a majority of the new employees will quit. Marco 's has a high turnover rate, due to the lack of an effective training system. With an effective training system, it will increase employee morale, which will positively affect customer satisfaction. The benefits of investing in a training program outweigh the costs, it will pay for itself.
Creating an effective training program is essential to the success of your business. There are many restaurants that have found a training program that have had positive outcomes. In my research, I have found restaurants similar to Marco 's and used their training systems as a guideline to conduct a system that is well-suited for Marco 's. Marco 's should implement a “Train Your Trainer” program. I like this method of training for the small-chain restaurant. Having at least one person at each store trained to train other employees would be beneficial. Each store could be held accountable for mistakes. This kind of training could also help reduce mistakes, which will help save the company money.
Having an effective training program will reduce the turnover rate,
During the training, the new employees will learn a wide array skills and tips to create the loyalty and expectations our organization has. This will be done by learning interpersonal skills, adaptability, communication skills and professionalism. These skills will help them when they are interacting on the phone or in-person with customers. Not only does the training allows our employees to provide better service, it also allows them the opportunity to learn and grow at the same time. When the employees attend training, they
Training for employees on key areas are the foundation for well-prepared workforce and will lead to a stable structured organization. The main objective of this type of training is to help to illustrate the importance of training and why achieving the proposed goals is so important for the success not only of the employee but of the entire company.
Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.
Since this is the study of the entire organization in respect to strategy, environment, resources and context. Each of these facets provides useful information in respect to training needs and also for the probability of successful transfer of training to the workplace. It is necessary to asses a few important factors: does Tim Hortons have the resources in terms of money, time and expertise to design and deliver an adequate training program? It would be beneficial to promote a learning culture where employees recognize that learning is part of their job and that learning is an essential part of work life. By considering these factors, both the training transfer and the culture of the organization provide information about whether or not the training is likely to be successful.
Creating a strong and robust training program for the employees is essential to the success of the company. Training must be available for all employees through various delivery methods in order to meet the different learning styles and employee availability. In-person training will be provided with a certified facilitator along with a human resource representative. Materials will be provided in the form of training booklet available in print and electronic format. On-demand videos will be made available through the company portal. All training materials must be a part of new-employee orientation. Print media and on-demand videos must be maintained and updated in order to provide a refresher course to current employees.
What is a training program? A training program are programs created for teaching employees in particular skills. Employee training is an essential in maintaining a great staff and keeping everyone communicating. Having a training program that is well created to establish and achieve maximum results. The requirements of the training program are recognized during a training needs analysis (TNA). When a training program is executed properly, it would increase total production and provide the understanding, skills and approaches the employee would need to have a successful performance. The paper would reflect the creation of a two-part training program for twenty employees which would cover the training necessity to push the
Training is an important facet of developing and managing human resources at any organization. Training should improve not only organizational efficiency and employee productivity but it must also improve employee skills and make employees feel valued. At Clapton Commercial Construction (“CCC”) Company’s Arizona location, it is important for the company to hire and retain good employees. To that end training and development should be essential and consistently provided to employees at all levels of the organization. Training program should be designed so that it is tailored to the particular function the employees perform in the company, and also so that the company as a whole works as a
Organizational analysis “involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities” (Noe, 2013, p. 114). Organizational analysis has determined that retraining needs to occur in several key areas. Training will be given to managers, on improving communication, motivating and retaining employees through coaching and individual pathway development, with a
While conducting the extra training it is important to maintaining knowledge, incorporating some team building excursuses or exercises will go toward building a strong base for employees. While consulting for a company in Tucson Arizona, I was presented with some of the similar issues, more interaction with the upper management went a long way in
First, Ashley should collect data or information about employee turnover and the training demand from foremen and supervisors. On the one hand, through the information, Ashley should know how many foremen are from internal promotions, external hire or transfers and then she can make sure which source is the most appropriate. On the other hand, through the data, Ashley also can understand the training needs of employee and then she can create an appropriate organized training program.
Employee training programs are important in a business' success. Without an effective training program implemented the business could suffer from confused employees, ill direction and incompetence. The new employee can only excel further when taken through a properly planned training program.
is still growing and needs to hire more employees. For the future, do you have any suggestions for Mr. Zheng about employee qualifications and training sessions?...........................................................................................................8
A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.
(3) TRAINING – Angelo should develop a training program for both new and existing employees. The implementation of a training program is beneficial for both the company and the employees. Training programs helps each employee to understand their various role/job expectations. Unskilled workers are counterproductive to the work environment. It can jeopardize a business reputation. Angelo’s newly hired waiter/waitress should be trained on how to correctly take orders and how to serve the customers efficiently. Angelo’s ideas regarding customer service has to be shared throughout all stores. If sufficient time is devoted with the training program, all employees become an asset for the organization with the increase of their knowledge. After completion of the training, all of Angelo’s Pizza employees should know where they stand and that their performance can lead to a management position. `
Another weakness is that training is too short, and it needs to be redesigned because currently there is a high turnover rate among laborers. As an I/O consultant, I will conduct a training needs assessment and design a training program that aligns with the organization’s strategic direction and growth. Prior to developing a training program, I will conduct a job analysis to determine the required tasks and behaviors that are needed to fill the laborer position. Once I have an accurate job description, I can begin the recruitment process (Argosy University Online, 2016).