A Report On Bank Of Melbourne

Given the Commonwealth Bank Group’s franchise position, the organisation aims to capture the opportunity to generate growth domestically and outside of Australia by identifying and meeting more of the needs of its customers.

Commonwealth bank of Australia was founded back in 1911 by the commonwealth bank act that was in favour of bank nationalization. The bank started its first branch in 1912 in Melbourne and later joint hands with the state savings bank in Tasmania and a year later it was able to spread its branches in six different states. After 1920 the bank gradually expanded its role in central banking and along with time continued expanding and earning a good reputation in the market (Australia, 2014). Commonwealth Bank of Australia is also one of the multinational banks of the world that provides a number of financial services to its clients such as managing the funds, retail services, investment services etc. This group has also got itself listed in the Australian Securities Exchange as the top companies that have the objective of maintaining the total shareholder 's return in the upper quartile among the other listed peers over a period of five years (Austrailia, 2014).

Business process defines the experience 2. Technology drives the business process 3. Customer experience / design is an overlay

Commonwealth Bank has become one of biggest bank of Australia; one of the reasons is ERP implementation. The ERP system helps the financial institution to communicate worldwide, talking about its various management department, for them it’s really effective. Such as using customer relation management software it helps in keeping the records of consumers in data warehouse, which can be used at the time when information needed by the bank. For Human resource management it provides 24/7 hours services to customers and also helping employees due to real time processing. Financial resource management, it gives the relevant data of clients like whether this consumer has positive records or not and provides credit on the basis of their history. Manufacturing resource planning, ERP supports the firm to know about happenings during production process. Supply chain management, to select the best suppliers for the cards, the bank needs Enterprise resource planning. However this software got some weaknesses like it may be expensive and chances of security issues are always.

The following literature review outlines a brief description about the popular bank of Australia, namely, Commonwealth Bank of Australia. The literature review discusses about the organizational structure, products and services. It also helps to understand the operations and functionality like the current processes and gaps of the organization. The problems or issues that are to be fixed by the new system and the information systems strategy are also explained here.

These reports focuses on Westpac bank and gives an depth view of the operational issues that often customers complain about and their likely effects. The report outlines how Westpac bank can use Total quality Management to solve its operational problems and deliver proper customer service to its customers. In coming up with the report I have used several scholarly articles, customers feedback from social media hurdles of Westpac Bank and the recommended class texts.

This report is concerned with situational analysis in CBA. This analysis is important part of marketing plan.

Company Overview: The Australia and New Zealand Banking Group Limited (ANZ Bank) was first opened as Bank of Australia in Sydney in 1835. It then established an office in Melbourne in 1838 which is the place its present base camp is found. ANZ works in 33 countries globally with portrayal in Australia, New Zealand, Asia, Pacific, Europe, America and the Middle East. ANZ is the third biggest bank in Australia, the biggest keeping money bunch in New Zealand and Pacific, and among the best 20 banks on the planet. It gives a scope of banking and financial products and services to more than 9 million clients and utilizes more than 50,000 individuals around the world. It gives a range of banking and financial services to more than 9 million

Human Resource management has a high impact on the overall organization being managed. HR management makes certain that human talent is used successfully and resourcefully to accomplish organizational goals. As an organization core competency, human resources has distinctive competencies that generates high value and sets apart an organization from competitors in areas such as productivity, quality and service, employee skills, and innovative changes. HR management activities can be grouped into categories which include strategic HR management; equal employment opportunity; staffing and talent management; compensation and benefits; and employee and industry relations. This paper will

Bank of Bannockburn, incorporated in 2009, is a medium sized bank employing about 1500 people and has 25 branches throughout the country. Its primary business is consumer banking and it also provides loans to small businesses throughout the country. Due to the small number of branches, it requires its staff to travel extensively to meet potential clients especially for business loans. The bank maintains a robust security system in terms of facility and network access throughout its corporate offices. Employees and visitors are required to wear badges at all times, network access is strictly restricted to employees only and employees are well aware of the security risks associated with their customers’ personal and financial information through the trainings they have received. The bank prides itself on having one of the best security implementations and there has not been any major security incident throughout its existence.

HRM has been evolved as an essential department in any organisation that performs various duties other than general hiring and recruitment functions. HRM is responsible to make strategies related to employee empowerment and those strategies are linked with business strategy. This phenomenon makes HRM as an important factor in organisational decision making and performance. Currently, the emphasis on HRM functions and role has increased in many countries including Australia and they are more focused towards formulating programs for employee empowerment.

Company Nam Bank o Queensl me: of land (BOQ Q) OQ ASX Code: BO S: GICS Banks Offic Listing Date: 24 August, 1 cial g 4 1971, Bank of Queen k nsland blished in 1875, the Bank o Queensl of land (BOQ has be know as a ba Q) een wn ank with a Estab differ rence, with a networ of 280 b h rk branches an over 35 ATMs spread ac nd 500 s cross every Australia y an state and territo Positi ory. ioning itse as ‘you own per elf ur rsonal ban , it strives to del nk’ liver a trul ly onal banki experience with its core strategy o owner managed branches which is a ing h of perso uniqu model in

The banking sector is faced with increasing challenges as the modern day society evolves. In the aftermath of the economic crisis, the population came to become more demanding of the banking sector. In other words, the various categories of stakeholders such as customers, employees, business partners, the public and so on became more vocal and forwarded more demands. The new challenges of the banking sector refer to the operation in a means in which they create benefits for the overall wellbeing of the communities in which they operate.

Table No. 3.1 3.2 3.3 3.4 3.5 3.6 3.7 Table Content Capital Adequacy ratio Earnings Per Share Net Profit Margin Return On Assets Credit Deposit Ratio Gross NPA Net NPA Page No.

The data were collected from retail banking customers in Ghana using a questionnaire. The respondents of the study were selected using the intercept approach (Bush, & Hair 1985). That is the data were collected from some retail banking customers who had visited some bank branches to perform transactions. The respondents were given the questionnaire after they have finished banking. The branches visited were located in Accra, the capital city of Ghana. We selected this city because of its cosmopolitan nature. The banking sector was selected because of its competitive nature. As at 31 December 2015, there were 30 banks operating as universal banks. In addition to this, four financial institutions have obtained a universal banking licence in 2016 to operate (PWC 2016). This has heightened the already intense competition in the banking sector. This situation presents customers with variety of choices and opportunity to switch to other banks easily. As a result, many banks are constantly exploring strategies to attracting new customers whilst retaining the existing customers. There were a total of 468 respondents out of which 53.2% were males. Many (66.2%) of the respondents operate a savings account. Also many (76.1%) of them have completed or were pursuing a University degree. Furthermore, 54.7% of them have being doing business with their respective banks for 1-5 years. Again, 48.7 % have an account balance ranging from GHC 3000- 3999. Table 1 provides details of the