A Report On The Hospitality Business

The most unexpected horrifying day in the United States can be said to be the terrorism attack of September 11, 2001 which killed approximately 3,000 and injured almost 10,000 people. As most already know, the attack was carried by 19 Islamic terrorist from

One of the most known and worst events occurred on September 11, 2001. Terror attacks occurred in the United States of America in the cities of Washington D.C. and New York City. An Al-Qaeda terrorist group organized this attack by sending terrorists on four different airplanes to crash into the World Trade Center in New York City, and the Pentagon in Washington D.C. Two planes crashed into the World Trade Center, while another one was targeted for the Pentagon. Although one plane hit the Pentagon, the other went off course and crashed into a field in Pennsylvania. The plane that crashed into a field in Pennsylvania was supposed to either hit the White House or the Capital building. Over 3,000 people died and this day in

The 9/11 terrorist attack is known as the worst in American History. A normal day on September 11th, 2001, nineteen terrorist from the Islamic terrorist group al-Qaeda prepared to hijack four planes. Two planes were flown into New York City hitting the towers of the World Trade Center. A third plane flew just right outside of Washington, D.C hitting the Pentagon. The last plane crashed into a field in Pennsylvania. All attackers got on to the planes safely and were prepared to take their own lives and the lives of others (a suicide attack).

The terror attack on September 11th 2001 is the most comprehensive terror attack in the U.S history, both in terms of material damage and number of death falls. There were four terrorist attacks by an Islamic terrorist group in the morning on September 11th. They hijacked four passenger airlines and carried out suicide attacks against targets in the U.S. Two planes crashed in the World Trade Center in New York, one in the Pentagon and one in Pennsylvania.

The September 11 attacks are the worst terrorist attacks ever committed on U.S. soil. On September 11 there were four passenger planes that were hijacked by terrorist. The first plane to be hijacked that morning was American airlines flight 11. This passenger plane was crashed into the north tower of the world trade center. About fifteen minutes later a second plane appeared in the skies it was united airlines flight 175 and it crashed into the south tower of the world trade center. Forty five minutes later the third hijacked flight American airlines flight 77 was crashed into the pentagon. The fourth and last hijacked plane was united airlines flight 98 this plane was crashed in a field in Pennsylvania after the passengers tried to stop the terrorist.

9/11 was the most scary thing that happened to america. 19 terrorists hijacked the three planes and used them to destroy different places and the World Trade Center. An estimate of 185 people were killed in the pentagon from flight plane 77 while it crashed into the building. It took the World trade Center 142 minutes totally collapse. In 2001 Osama Bin Laden took responsibility from doing the damage. A total of 2,749 people died. 19 terrorists hijacked the three planes and used them to destroy the building. The average age of the the people at the World trade center was two to 80 years old. The clean up took as long as may 30 2002 after the attack. On flight 93 40 died when the plane crashed in the field. Flight 77 took out an part of the

On September 11, 2001, the Islamic extremist group, al-Qaeda, hijacked four airplanes and spreaded out against targets in the United States. “Two of the planes were flown into the twin towers of the World Trade Center in New York City, a third plane hit the Pentagon just outside Washington, D.C., and the fourth plane crashed in a field in Pennsylvania. Over 3,000 people were killed during the 9/11 terrorist attacks” (“9/11 Attack”), which caused the U.S. horrific sorrow.

According to the World Bank, the hospitality industry revenue has been the largest contribution to the world GDP, for the sixth consecutive year, outdoing a total of 10.2% (US$7.6 Trillion) in the year 2016. The hospitality industry currently employs around 292 million of people, and that means that 1 in 10 jobs around the globe is linked to the hospitality industry (Oxford Economics for World Travel & Tourism Council, 2017)

This assignment will be a critical review of a journal titled: “Do your internal branding efforts measure up? Consumers’ response to brand supporting behaviours of hospitality employees". In order to critically review this journal, the text will be analysed to gain a further understanding of the purpose of the article, what methods the author has used to address the issues, the outcomes of the research and finally the strengths and limitations of the article; specifically, in comparison to other articles that are centred around the topic of branding in regards to the hospitality industry.

Operations management concerns with managing of resources that directly produce the organization’s service or product. These resources are brought together by a series of processes so that they are utilized to deliver the primary service or product of the organization. Thus, operations is concerned with managing resources through transformation processes to deliver service or products. (Rowbotham, Galloway and Azhashemi, 2007) Since the mid-1980s, the rate of growth of major service sector categories as hospitality services, has been approximately double that of other industries (Daley et al., 1998). Due to the unique characteristics of service operations, such as heterogeneity, inseparability,

With globalization and increasing interconnectedness between countries, today’s organizations operate in a rapidly changing environment which is fraught with complexity and uncertainty. Factors such as increasing diversity among culture, people and nations is impacting global organizations.

As a student, technology is an excellent source of information. This research gives us knowledge about the advantages and disadvantages of technology in hospitality management, this helps me in my other subjects especially I’m a student of Hospitality Management course. I learned from my research that technology doesn’t always have positive effect but it also have it’s negative effects, technology is suitable for hospitality management because it is the easiest way to socialize through internet. I think this will further enhance the hospitality management few years from now.

September 11, goes down as the most horrific terror attack in U.S. history. “In all 3,000 people were murdered that horrific morning and thousand more wounded”. These attacks had a massive number of injuries and fatalities.

When financial ratio analysis of an industry, having business in multiple fields is done, the major concern becomes the difference between the overall hospitality industry, as well as single company. As mentioned earlier, hospitality industry involves lodges, hotels, theme parks, cruise lines, event management (Ketz, et al., 1990). The major concern is that hospitality industry classifies in service industry due to which it provide multiple services to diverse client portfolio. Hence, the financial ratio would not provide overall information about the different segments it addresses (Ketz, et al., 1990).

Walking into Human Resources that one day was probably the most nerve racking and anxiety-ridden experience of my life. Being that this was going to be my first job in the hospitality industry, at first I had no idea what to expect. It was my first interview for a hospitality operation. This was essentially the first day of the rest of my life. I had always known I wanted to do something involving travel and guest services oriented from the moment I stepped onto UCF campus, just three short years ago. It was Maurice Barrett, of the Loews Portofino Bay Hotel who had done my first interview. I knew he could tell how nervous I was, but as soon as he asked me a bit about myself and where I had previously worked, I relaxed a bit and the conversation and interview started flowing. I walked out of that interview feeling on top of the world, and knowing that this was where I was meant to be. Hospitality and Hotels was definitely what I wanted to do with the rest of my life. I wanted that job more than anything in the world, and knew I was going to be persistent enough to show them just how bad I wanted it. I called back every few days, just to ask questions and keep myself in their minds. A week later I got called for my interview with the Front Office Manager, and that interview, going in I felt completely relaxed. I knew I could do it and that I was going to do great; naturally, I did. I got offered the job that day, sitting in the chair across from the gentleman who was now my