A Report On The Hyatt Hotels Corporation

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The Hyatt Hotels Corporation is an international company with 618 properties in 51 countries that employs over 90,000 people. Their mission statement is “to provide authentic hospitality by making a difference in the lives of the people we touch every day, including our associates, guests and owners”. With their goal being “to be the most preferred brand in each customer segment that we serve for our associates, guests and owners” (Our Company, n .d., para. 1). This Chicago based company was started when Jay Pritzker purchased a small airport hotel named the Hyatt House in 1957. The Pritzker family grew this into the hotel chain that most people are familiar with and the Pritzker family is, still running it today (International Directory of Company Histories, Vol. 16, St. James Press 1997). The name is associated with a high quality hotel. When you check into a Hyatt Hotel you expect friendly service and a clean room, with a good quality restaurant. And quite frankly we expect this from most hotels we stay at. So how does the Hyatt Corporation differentiate itself from other companies? They wanted to stand out in the crowd and be people’s first choice for lodging, they needed to figure out how to build brand loyalty in a global market. By exploring the questions “Why do we need to change, what is the platform for change and why is it necessary?” This led them to a human centered organizational strategy. To accomplish this they interviewed employees

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