A Report On Westpac Bank Essay

902 Words4 Pages
Executive Summary
These reports focuses on Westpac bank and gives an depth view of the operational issues that often customers complain about and their likely effects. The report outlines how Westpac bank can use Total quality Management to solve its operational problems and deliver proper customer service to its customers. In coming up with the report I have used several scholarly articles, customers feedback from social media hurdles of Westpac Bank and the recommended class texts.

Table of content
Introduction............................................................................... 3
Operational issues...................................................................... 3
Total quality Management.........................................................5
Use of total quality management in Solving Westpac
Bank operational issues...............................................................5
Use of technology in Total Quality Management......................9
Technological Advancements......................................................10
Conclusion.....................................................................................11
References....................................................................................12

INTRODUCTION Westpac is Australia oldest bank which was established in 1817 as the Bank of New South Wales. It changed its name to Westpac banking corporation in 1982 after acquiring the Commercial Bank of
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