A Report on Hr Policies of Starbucks

7223 Words May 31st, 2012 29 Pages
A Report on HR Policies
Of Starbucks

Contents

Introduction 2
Mission Statement 2
Human Resource Management 2
Workforce Planning 2
Hiring Process 2
Interviews 2
Job Descriptions 2
Compensation System 2
Benefits 2
Employee Motivation 2
Training 2
Workplace Health, Safety & Security 2
Promotional Opportunities 2
Employee Evaluation/Appraisal 2
Social Activities for Employees 2
Grievance Mechanism 2
Recommendations 2
References 2
Questions 2
Appendices 2

Introduction

Starbucks is an international coffee chain with stores and franchises all around the world. Considered as the largest coffeehouse in the world, It was originally based in Seattle, Washington and founded
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Therefore, it needs to offer something unique to customers as compared to other firms which offer the same goods or services, and this could be done by focusing on its primary component i.e. the employees. Six major activities related to ‘people’ have been identified that could add value to all areas of the business:- 1. Effectively managing and utilizing people. 2. Trying performance appraisal and compensation to competencies. 3. Developing competencies that enhance individual and organizational performance. 4. Increasing the innovation, creativity and flexibility necessary to enhance competitiveness. 5. Applying new approaches to work process design, succession planning, career development and inter-organizational mobility. 6. Managing the implementation and integration of technology through improved staffing, training and communication with employees. (Source: Investopedia.com).

“We’re not in the coffee business, serving people, we’re in the people business, serving coffee.” –Howard Schultz, CEO of Starbucks

Forbes has ranked Starbucks at #80 in its annual list of ‘100 best companies to work for’ in 2012, rising from a rank of 98 in 2011. Howard Schultz, the CEO of Starbucks, had a vision in his mind when he became the CEO. He wanted to “build a company with soul.” In order to achieve that, he concentrated

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