A Research Report On Email

1536 Words7 Pages
The research found that as users receive more email messages in a day, they reply to a smaller fraction of them, using shorter replies, and they often reply faster as the volume of email increases (see Figure 5). Those who receive more than 100 emails per day tend to respond to only about 5% of the messages they receive. This suggests that there is a limited amount of email that one can receive before it becomes counterproductive. Other interesting discoveries from this same research include: 1. People generally reply quickly to emails, most often within an hour of receiving a message. . Younger users reply faster to messages than their older peers, and they send shorter responses. . Women are slightly more affected by email overload than men, but the difference is negligible. . Emailing behavior is predictable; the research team was able to forecast the time and length of a reply, as well as when a conversation between two people will end with high accuracy. This discovery could lead to the development of smarter email applications. 8 Figure 5: Fictitious representation of an employee sending and receiving a large volume of electronic communications (Fielding). conclusIon According to productivity specialist Marsha Egan, “The constant connectivity that email and a personal digital assistant (PDA) provide means that people are becoming less and less capable of setting technology aside to focus on other things in life.” People check their email in the most
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