A Research Report On Performance Management Essay

Performance management relates to an organization’s ability to implement a system to evaluate and advance employee performance. Achieving peak performance requires consistency, clear objectives, and constructive employee evaluation. According to Mithas, Ramasubbu, & Sambamurthy (2011), an organization must design the performance management system based on extensive research about the organization’s mission, and then properly communicate the purpose of the system to employees, stakeholders, and decision makers. After the performing the research, the information should be used to establish the appropriate performance management specialized for the organization. In addition, an effective performance management system should align

McDonald’s corporation started in 1944 as a drive-in restaurant in California. This single location was started by Dick and Mac McDonald. That location was altered in 1948, when the start of the 19 cent cheeseburger became popular. They had continued growth over the years and by 1965 there were over 700 restaurants in service. Since that time they have grown dramatically. As of 2011, they are operating in 119 different countries. They have more than 35,000 restaurants and over 1,8 million employees. McDonald’s direct competitors are Burger King and Yum brands (Taco Bell, KFC, Pizza Hut). Forbes profile describes McDonald’s as “As of December 31, 2011, of the 33,510 restaurants in 119 countries 27,075 were franchised or licensed (including 19,527 franchised to conventional franchisees, 3,929 licensed to developmental licensees and 3,619 licensed to foreign affiliates (affiliates)-primarily Japan) and 6,435 were operated by the Company. McDonald's menu includes hamburgers and cheeseburgers, Big Mac, Quarter Pounder with Cheese, Filet-O-Fish, several chicken sandwiches, Chicken McNuggets, Snack Wraps, French fries, salads, oatmeal, shakes, McFlurry desserts, sundaes, soft serve cones, pies, soft drinks, coffee, McCafe beverages and other beverages.” They are considered #6 by Forbes on the World’s Most Valuable Brands. Their dollar menu and attention given to children’s products in their much marketed Happy Meal’s have brought them much attention and wealth.

An employee’s skills start prior to ever being employed, therefore Landslide Limousines will have all applicants submit skills testing. This testing will measure their ability to problem solve, their customer service orientation, and what their personal goal are during their time of employment. Once an applicant is hired they will complete orientation training which will give them the tools to be successful. After training employees will be monitored on a regular basis. Every customer will be asked to fill out a customer service survey with open-ended

By hotels becoming an important component of tourism product and tourism being the most vibrant tertiary sectors and has a strong hold on the economy. The performance management framework will depend mostly on the services Bollman attempts to provide to tourist without venturing off the hotel premises offering food, alcoholic beverages, sports, lodging, entertainment, and shopping. Each area will require a manager to define, facilitate, and encourage performance by indicating the organizations actual direction as well as the organization desired goals. In improving performance goal setting has a proven track record of success in a variety of settings and cultures. Setting challenging goals clarifies

In modern business world, any organization can strategically use; pay, compensation, benefits and other rewards as effective performance management instruments to increase operational efficiency and enhance performance. It is very important for the organisation to attract, motivate and retain the best people who will be a key influence on its future success. Furthermore, in recent times, most members of the community believe that skilled people are an essential part of sustaining an organization's long-term competitive advantage. So, successful pay, rewards, compensation and benefits strategies are the main components that can ensure people are paid equitably, recognise and reward excellent performance, and aid the

Mcdonalds is a fast food restaurant chain that was founded by two brothers, Maurice and Richard Mcdonald in 1940. It is currently the world’s largest and most successful fast food chain. There are more than 35,000 Mcdonalds’ all over the world. Mcdonalds is known for giving back to the community with its scholarships and partnership with the Ronald Mcdonald House Charities.

There seem to be a multitude of definitions for Performance Management. Here are several of these definitions:

One of the most important resources of any organization is its employees, the human resource. This makes it very important that these resources are properly managed; so that they thrive and grow along with the organization. People stream defines performance management as “A process for establishing a shared workforce understanding about what is to be achieved at an organizational level. It is about aligning the organizational objectives with the employees’ agreed skills, competency requirements, development plans and the delivery of results. The emphasis is on improvement, learning and development in order to achieve the overall business strategy and to create a high performance work force”. The performance

McDonald 's is the world 's largest chain of hamburger fast food restaurants, serving around 68 million customers daily in 119 countries across more than 36,000 stores. Mcdonald 's was founded in 1940. Mcdonald 's was originally a barbecue restaurant owned and operated by brothers Richard and Maurice McDonald. In 1948 the two brothers reinvented their business as a hamburger restaurant using production line principles. Businessman Ray Kroc joined the company as a franchise agent in 1955. In 1955 Ray Kroc entered the company as a franchise agent, where he later purchased Mcdonald 's from the two brothers. A McDonald 's restaurant is operated by either a franchisee,

‘McDonald’s is probably the best-known franchised fast food restaurant chain in the world […]. When the first outlet was opened in the US in 1955 and even when the first UK

According to Caldwell (2002, pp 8), performance management is defined as a “proactive partnership between employees and management that helps employees perform at their best and alight their contributions with the goals, values and initiatives of the organisation”.

McDonald 's, or simply McD, is an American hamburger and fast food restaurant chain. It was founded in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald. Today, McDonald 's is the world 's largest restaurant chain, serving approximately 68 million customers daily in 119 countries across approximately 36,615 outlets. A McDonald 's restaurant is operated by either a franchisee, an affiliate, or the corporation itself. The McDonald 's Corporation revenues come from the

McDonalds is very successful company, established in 1954 by Ray Kroc. The primary conception of the business was to be a burger shop which after time turned into most recognisable fast food restaurants chain in the world. Company is present in 117 countries all over the world with more than 35 000 branches (McDonald’s website).

This essay will comprehensively analyse and assess relevant HR literature that supports the need for performance management in the context of McDonalds, and further evaluate as to whether it is viable and profitable for an organisation such as McDonalds to implement. By doing this, this essay will propose specific performance management policies for McDonalds, with the assumption that a policy is not currently implemented in the company. After this

Organizations derive competitive advantage by outperforming rivals in the execution of activities required to ensure optimum operational effectiveness in providing products and services to customers (Porter, 1996). Operational effectiveness depends largely on the extent to which the organization’s performance management system (PM) is capable of developing the knowledge, skills, and abilities of its people (Allan, 1994). Thus, knowledge of developing and implementing an effective PM system plays an essential role in achieving competitive advantage.