A Review On The Shared Services Market

This course focuses on services management in general and service operations in particular. It explores the elements that unite services, that differentiate service processes from non-service processes and that differentiate various types of services from each other. Customers generally participate in the service process, often with direct and uncensored interactions with employees and facilities. The resulting

Therefore, our organizational systems, structures, and processes are in alignment with data transferring within our organizational systems. This allows employees to obtain higher performance and positive sustainable change, because outcomes are the bottom-line profits are of the public services.

Scully-Russ’s research into the U.S. government’s work force system has come to my attention as a seasoned government professional. We both have seen our government work in silos of excellence, which has stunted the performance of the U.S. government work force system. What I have learned is that government uses the word system but routinely fails to realize the magnitude of its systems. Consequently, government measures lesser systems and their performance in silos. I intend to develop a systemic model that will be used to measure performance effectively to receive feedback on the best modes for constructive

Existing services can be purchased and implemented quickly within the SOA. This increases our capabilities and ensures we stay caught up with the larger firms. In essence this can level the playing field providing valuable resources and systems.

Department of Veterans Affairs is a very large federal organization dedicated to servicing American heroes of military personnel. When most people think about the agency they oftentimes consider only the hospital, however, they are many departments that support the hospital and aid in the benefits to veterans. For example, the Consolidated Patient Account Center, specific role involves patient billing and collection from third party insurance companies and patient deductibles and copayments. The revenue collected goes directly back the VA hospital to aid in patient care. The performance management of the VA’s Consolidated Patient Account Center (CPAC) is standard to that compared to of most organization. The managers within CPAC use performance

Understanding how these resources are managed is one of the keys to assessing how well an organization is performing. The first part of this unit explores the range

To an organisation, through understanding the service concept they are able to display the value of their service to the customer through communicating a key set of benefits. The services and benefits provided vary upon industry, however what individual organisations can benefit from is organisational alignment. Johnston et al. (2012) suggests that the service concept can act as a tool that links together the different functions of an organisation with a common purpose and standard. In addition, Looy et al. (2013) explains that the service concept can become a blueprint that communicates to employees what service they should provide and to customers what service they should expect to receive.

Using a medical practice shared services model Sector One Healthcare Group, assists small to mid-size medical practices, improve their ability to plan, develop, implement, and manage, by helping them replicate the administrative structure of large health care organizations in a cost effective manner.

The Case for this module centers on an organization implementing a new computer-based information processing system. Thousands of organizations go through the same kind of process every day—you yourself may have been involved in one or more such "technology transformations." Despite this body of experience; the advice of thousands of consultants, researchers, and computer gurus; and the leverage of multibillion-dollar corporations such as Microsoft, Google, and Oracle; a large proportion of these

With all three aforementioned entities understanding "what you do and why" (pg 29), can assist in the development of performance management initiatives which include a measurable to adequately define the service and evaluate as necessary and be accountable for the decisions rendered. The transparency in same will allow for the breakdown of silo type behaviours and assist in the elimination of duplication of services (pg.26).

All Federal agencies of the United States government are experiencing issues and setbacks in one of the most critical areas, if not the most important part of the agencies, information technology. The United States Government lacks a universal solution of sharing IT policies and best practices. This missing virtual Wikipedia across all agencies is creating numerous problems in terms of organization, time, and resources. Many government agencies are using their own repositories that are either outdated and/or incompetent to standards that are questionable, arguably non-existing. Because of the lack of standards, IT productivity and security are at a low. With the increase of technology used across the agencies, it is customary to always adapt

The contemporary school of thought in service science is currently dominated by the notion of service-centric services (Lusch & Vargo, 2008), whereby it is believed that the end users are the determinant of value of a given service and co-producing a service with the end users would enhance the value of the service. A main assumption made by this school of thought is that all aspect of services, from creation to delivery process, is the domain of the service providers. However, the emergence of disruptive technologies such as the internet, social media, etc has reduced the operational barriers, empowering the end users to become services provider themselves. This empowerment has led to the creation of what is known as

Tangible goods, or rather manufactured goods, have been the dominant medium of exchange for centuries. However, recent decades have proved that it is no longer the case as there has been a prevalence of being service oriented (Vargo and Lusch, 2004:1-2). Services, as defined by Vargo and Lusch (2004), are  “the application of specialized competences (knowledge and skills) through deeds, processes, and performances for the benefit of another entity or the entity itself (p.2).” Utilizing services gives businesses an edge, a competitive advantage, particularly in an evolving competitive market, something which Metalfrio is definitely part of (Vargo and Lusch, 2004:9).  Those businesses that learn to adapt tend to do well. In addition, Vargo and Lusch (2004) write this shift to services is also a shift from producer perspective to a customer perspective (p.2). Thus, it leads to more of a collaborative effort where co-creation leads to adding value to the service rather than a product having value (Vargo and Lusch, 2004:6). Also, customers rather develop relationships with those that can provide a range of related services over an extended period of time, thus allowing businesses retain their clients for the long term (Vargo and Lusch, 2004:13). Overall, service oriented marketing is a direction that businesses should be headed towards to ensure that they can remain relevant and competitive in the

Carlson Companies, a private company known for its existence in marketing, business, leisure travel, and the hospitality industries, has over 180,000 employees across the United States. Carlson Shared Services, the Information Technology (IT) division, provides services to its internal clients and thus must support a wide range of applications and services. In 2002, the IT division decided to implement a storage area network (SAN) that in turn would meet the six (6) goals established in order to meet the needs of a growing company.

According to Posselt & Förstl (2012) previous research has shown that one main contributor to successful implementation of new services is a unique or superior service. Storey and Hull (2010) coincide and further explained that it is not possible to use a “one size fits all” approach when developing personal services. They conducted a study, which investigated the effect of different organizational knowledge management strategies on the process of service development. They stated that for organizations, which rely mainly on personalized information where services involve personal interactions and