A Service Level Agreement for Provision of Specified It Services Between Finman Account Management, Llc, Datanal, Inc., and Minertek, Inc.

2935 Words Mar 26th, 2013 12 Pages
Agreement Overview:
This agreement represents a Service Level Agreement between Finman Account Management LLC, Datanal Inc and Minertek Inc for providing IT services that is needed to support and sustain Finman’s products and services. This Agreement will remain valid until it is superseded by a revised agreement which will be mutually signed by the stakeholders. This Agreement outlines the parameters of all IT services which is covered and it does not supersede the current processes and procedures unless it is stated in this agreement. This Agreement is mutually understood and endorsed by the primary stakeholders.

(2) Goals and Objectives:
The sole purpose of this Agreement is to make sure that “the services and
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Datanal and Minertek’s combined expertise will enable Finman to significantly advance beyond its traditional yet highly respected services. Finman expects to expand its services to existing customers by 5 to 10% over the first year of the SLA, increasing its market share by more than $1 million in the succeeding year, with proportionate increases in subsequent years.

(5) Background and Rationale: Finman views this SLA as a groundbreaking venture to harness the diverse array of IT borne customer demands and opportunities that cannot be met by adhering to traditional paradigms. Datanal utilizing sophisticated data-mining software developed by Minertek will recognize and integrate common IT characteristics from disparate operations, programs, procedures, and products. This enables the customer to reduce or eliminate duplicate, parallel systems and to achieve economies of scale and open new opportunities.

(6) Statement of Intent: Advanced state-of-the-art IT affords extraordinary opportunities for greater efficiencies, cost reduction, higher productivity, customer satisfaction, and profitability. Sophisticated IT applications realize their full potential with highly specialized technical knowledge and management skills

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