A Service Level Agreement for Provision of Specified IT Services Between Finman Account Management, LLC, Datanal, Inc., and Minertek, Inc. 1. Period of Service The service level agreement (SLA) is for a period of three years, commencing on July 1, 2011, and concluding on June 30, 2014, with provision for renewal and extension upon agreement of all parties and contingent upon satisfactory fulfillment of specified services, as determined by semiannual review. 2. Parties to the Agreement
TFT2 Task 3 SLA Review Introduction and background Finman Account Management, LLC (FAM) is a business management services company with over 9000 employees in 70 offices located in 20 countries. Recently, FAM determined it could expand its national and international services by partnering with Datanal (DTA), Inc. and Minertek (MTK), Inc. As a result, FAM has entered into a service level agreement contract (SLA) with both companies to expand services to existing customers and increase market share in
Introduction After reviewing the current Service Level Agreement (SLA) between Finman Account Management, LLC, Datanal Inc, and Minertek, evidence was found that security standards necessary to protect all parties were not addressed within the body of document. The following information technology security standards are recommended to protect all parties involved and should be applied to the SLA in this case. For Finman Account Management, the chief concern is to provide guidelines within the