A Short Note On The Experience And Connectivity

1557 WordsOct 10, 20167 Pages
Table Of Contents Introduction: I. Avaya A. Experience and Connectivity I. Experience of Company II. ACD based on Windows III. Connectivity B. Multimedia Support I. E-Mail II. Chat III. Voice Mail IV. IVR V. Outbound dial VI. CTI VII. URL VIII. CRM support II. Genesys A. Experience and Connectivity I. Experience of Company II. ACD based on Windows III. Connectivity B. Multimedia Support I. E-Mail II. Chat III. Voice Mail IV. IVR V. Outbound dial VI. CTI VII. URL VIII. CRM support III. Interactive Intelligence A. Experience and Connectivity I. Experience of Company II. ACD based on Windows III. Connectivity B. Multimedia Support I. E-Mail II. Chat III. Voice Mail IV. IVR V. Outbound dial VI. CTI VII. URL VIII. CRM support IV. Comparing service offered by the company. V. Conclusion At the core of any good business and call center is a strong platform in place that meets the current needs of the company and the ability for growth in the future. This proposal is to identify which vendor I suggest that can not only meet our current needs but also give us flexibility in the future. I will establish my findings and reasons for selecting the proposed platform from a specific vendor. To determine the best fit for our needs, I will be evaluating the following vendors to narrow my selection
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