A Social Technology World Essay

1583 Words7 Pages
Social technology is all around us, in-and-out of our work environment even at home. People will tend to talk with their coworkers about our family and their life events. As Jones et al. (2013) states, “The components of socio-technical systems, be they artefacts or humans, carry out their work by interacting with each other against a social, organizational or legal background. The field of Autonomous Agents and Multi-agent Systems has for some time represented an obvious example of this work, but the important part played by social concepts extends into other parts of Computer Science too” (p. 6). For many companies understanding the social technology between their employees and their information systems (IS) is critical. For…show more content…
Surveys provide excellent feedback on how well the customer’s experience was with the employee. It is important to provide a management system that will allow the employee to provide an excellent customer experience and over time continually improve the process. Social interaction can also be influenced in the busy but pleasant work environment where leadership communication can affect how their employee’s interact. In a reading by Wilson about Toxic Leaders and The Social Environments That Breed Them (2014), “The negative leader completes short-term requirements by operating at the bottom of the continuum of commitment, where followers respond to the positional power of their leader to fulfill requests. This may achieve results in the short term, but ignores the other leader competency categories of leads and develops. Prolonged use of negative leadership to influence followers undermines the followers’ will, initiative, and potential and destroys unit morale” (para. 4). A healthy relationship between workers and management will be depicted on how employees communicate with the company’s existing and potential customers. It is important how leader’s manage and integrate their ideas to their employees because their employees are the first line representatives on the company’s behalf. Before Mr. Ouellette started at ALCAN the
Open Document