A Study On Hilton Hotel

Marriott’s multinational operations represents an excellent track record on organizational diversity and inclusion. Marriott’s owners want more diversity because they are constantly serving a diverse group of consumers and they want a diversified presence in every Marriott location around the world (Fairchild, 2014). According to Fairchild (2014), in order to even qualify to franchise out a hotel, one must put down 40% of the total cost of the project and Marriott knows there is a shortage on minorities and women with this kind of access to capital. However, as the world develops more women and minorities become more educated, they are starting to gain access to that capital little by little.

Conrad Hilton has an influential characteristics to influence people and became an idol for his time. The reason why people take him as idol is because he was a successful entrepreneurs and also a legislator to global leaders. He bought an unprofitable hotels and turned it into a brilliant hotels. After Hilton used his “magic formula” to control the hotel cost, they earned the margin at the end of the month. Hilton suggested that each hotel have to controlling to its individual costs and increase the profit without interrupt their service towards the

In Bangkok, Thailand, a group of financial investors invested in a hotel called The Regency Grand Hotel. This hotel is the most cherished hotel in town, where the employees and guests enjoy spending time at this five-star hotel. This place hosts approximate 700 employees that give fantastic benefits, year-end bonuses and ensures job security.

The benefits of diversity in the hospitality business are numerous, however. Diversity can bring new views and perspectives to the table to other workers that they may not have been exposed to it before. It may not occur to a large group of, for example, middle-class white people that there are better solutions or plans for their workplace because they all might have relatively the same ideals and work ethics. However, having diverse groups of people could bring those fresh ideas and problem solving to these workers that may otherwise not occur to them. Especially different ethnicities might, “...offer insightful alternatives Americans might not have considered,” (Ethnoconnect, DATE). Having

Tourism is one of the most international industries. Globalisation is the gradual forging of links between groups and societies until they finally reach around the globe in several directions (Smith, D,2006). Globalization is one of the serious challenges facing managers today. It is critical to develop services that are able to satisfy a highly diverse customer base (Ueltschy et al., 2007) Now to keep up with the rising levels of globalization in the hotel industry, there’s a need to understand not only the positive, but also the negative impacts of globalisation. I’ll also talk about the growth and rise of one of the most respected brands in the hospitality industry - the Hilton Hotels. Throughout the evolution of this famous organization, the Hilton has

Hilton Hotels is one of the biggest players in the US lodging industry. It contributes to about 9% of the total rooms in US lodging market. It has presence in over 78 countries with more than 2500 hotels. Lodging industry is highly capital intensive industry, so to reduce capital expenditure Hilton Hotels opted for self-owned Hotels as well as franchising model with the real estate owners. One of the key features of lodging industry is low switching costs for customers. There is very little margin to differentiate from the major competitors in the industry which include Marriott international, IHG, Accor etc.

The general line of reasoning is that if we learn to incorporate each other’s diverse traits and characteristics in the workplace, we can then use these differences to foster an innovative environment, which will give the company a competitive advantage over the competitors that do not accept workforce diversity. According to the Allied Academies International Conference, “Diversity is rapidly becoming a common practice among companies due to the increasing number of minorities entering the job market today. As these groups become more prevalent throughout companies, upper-level employees are facing numerous challenges when determining what changes must take place to create a positive working environment for everyone. Management is responsible for the development and implementation of effective policies directly relating to diversity to ensure the acceptance of minorities into the workplace and to aid in minorities’ success through equal opportunities and treatment.” (Marcia L. James, 2001, Academy for Studies in International Business Proceedings)

Through discussions with Mrs. Syreeta Adkins, Senior Manager, Corporate Sourcing at Hilton Worldwide, many critical success factors were provided on a balanced scorecard from the financial performance, customer satisfaction, internal processes, and learning and growth perspectives. These critical success factors were increased profitability, sales growth, cash flow, customer loyalty, customer satisfaction, brand recognition, service quality, transparent supply chain, marketing research, streamlined reservation process, employee engagement, employee training and education, and technology development. In order for Hilton Worldwide to achieve their critical success factors, they must incorporate contemporary management techniques. Since Hilton Worldwide is a large multi-billion dollar company, the Senior Manager, Corporate Sourcing mentioned that Hilton Worldwide has done all thirteen contemporary management techniques; however it was stated that the company should focus on relaunching business intelligence to become more successful.

This team will support all of HHC's core businesses and work closely with hotel ownership and management groups to achieve its stated goals.

Because of this, the jobs are more secure, service-oriented and, in general, more productive. Moreover, the main result lies at the expense of well-chosen strategy, «Hyatt» well ahead of its competitors. At the heart of the corporate principles of the company have the task of giving employees the opportunity to grow by providing opportunities for growth in a career, not just a work in Hyatt hotels and resorts. Compared with the company Marriott, Hyatt provides more opportunities for development and training of its staff. It does not just "values" of its employees, but also the "grows" them, guiding them on the initial steps to the top of the career ladder.

Hilton Hotels Corporation – Hilton was founded in 1946 and headquartered in Beverly Hills, California. It has 2,838 hotels worldwide under the brands Conrad, Doubletree, Embassy Suites etc. HTL operates upscale full-service and limited service hotels in urban, airport, resort and suburban locations. It ranks third in the number of employees (105,000) and revenues ($8.6 billion) but second in net income of $552 million.

Hilton Hotels is one of the biggest players in the hospitality industry with over 2900 (as of September 2007) hotels worldwide consisting of numerous brands and products. The hospitality industry is service centered and highly competitive. The challenge for Hilton is to create and deliver value better than its competitors. Hilton understand that it is important to improve customer experience and build strong relationships with the customers. Hilton Hotels adopted a Customer Really Matter (CRM) strategy out of necessity to cater for

Hilton was established nearly 100 years ago in Cisco, Texas (USA) in 1919 by Conrad Hilton and has since continued to grow and remained a leader in the hotel industry. Hilton has expanded its hotel family brand in 1997 by acquiring the Promus Corporation which added the Doubletree, Embassy Suites, Hampton Inn and Homewood Suites (Hilton, n.d.). Hiltons Brand, now either through direct ownership, or franchises is

The report focused particularly on the following hotel chain Hilton Worldwide. Hilton legacy began in 1925, it was founded by Conrad N. Hilton. The first hotel was built in Texas and had 40 rooms; today Hilton is one of the most respected brands in the world. The company owns, manages or franchises a hotel group of some of the most famous and highly regarded hospitality brands worldwide, including Hilton, Conrad Hotels & Resorts, Double Tree by Hilton, Embassy Suites Hotels, Hampton, Hilton Grant Vacations, Homewood Suites by Hilton and the Waldorf Astoria Hotels & Resorts. With 4000 hotels and 650,000 rooms in 90 countries Hilton Worldwide is one of the world’s leading hotel. (Hilton Worldwide, 2013)

The Hyatt Hotels Corporation is an international company with 618 properties in 51 countries that employs over 90,000 people. Their mission statement is “to provide authentic hospitality by making a difference in the lives of the people we touch every day, including our associates, guests and owners”. With their goal being “to be the most preferred brand in each customer segment that we serve for our associates, guests and owners” (Our Company, n .d., para. 1). This Chicago based company was started when Jay Pritzker purchased a small airport hotel named the Hyatt House in 1957. The Pritzker family grew this into the hotel chain that most people are familiar with and the Pritzker family is, still running it today (International Directory of Company Histories, Vol. 16, St. James Press 1997). The name is associated with a high quality hotel. When you check into a Hyatt Hotel you expect friendly service and a clean room, with a good quality restaurant. And quite frankly we expect this from most hotels we stay at. So how does the Hyatt Corporation differentiate itself from other companies? They wanted to stand out in the crowd and be people’s first choice for lodging, they needed to figure out how to build brand loyalty in a global market.