A Study on Enhanced Employee Performance Through Soft Skills

The researcher would like to thank the following people who help and give guidance to make this project

We greatly acknowledge our indebtedness to all those who devoted their time in filling the fruitful knowledge, material and rendering direct and indirect help in accomplishing this project. During the

The researcher would like to thank the following people who help and give guidance to make this project

In a world where students are often told to get the grade, memorize the answer, and have technical abilities, it is extremely important that they remember what soft skills are and why they are needed. Students need to remember that school is meant to prepare them for college as well as a career. The issue in all of this arises when employers complain about the lack of soft skills that new employees are bringing into companies. The bigger issue being why were these students given diplomas and degrees, if they didn't have what it takes to be in the work industry? Soft skills need to be better incorporated in learning curriculums, specifically middle grades, leading to higher college and career success rates.

Competencies are the set of skills that a leader or follower need to have to meet the demands necessary to perform their role within an organization (Boyatzis, 2011). Competencies can be broken down into two groups’ hard skills and soft skills (Marques, 2012). Hard skills include the set of technical and specific requirements that can be measured and analyzed to create a set of concrete measureable goals (Marques, 2012). An example of hard skills are how many calls a customer service representative can take in an eight hour time frame (Marques, 2012). Soft skills are how employees relate to others (Marques, 2012). Soft skills are more difficult to learn (Marques, 2012). Examples of soft skills

After researching and interviewing professionals in the accounting field, I have honed in on my four soft skills I will develop to look more attractive to companies. I will be develop my skills in verbal communication, written communication, building relationships, and leadership. I chose to work on these skills because I feel these four skills correlate to the soft skill of being a leader. A leader has to know how to communicate with their community in order to achieve the correct outcome. A leader also has to build relationships with the community, so the leader knows how to handle each situation when leading the community.

I would like to express my sincere gratitude to all who have helped me in completion of my CAPSTONE PROJECT First of all I express my heartfelt gratitude to our Management for having given me a chance to do my CAPSTONE PROJECT at AL Mafraq Hospital .

I take this opportunity to express my sincere thanks and deep gratitude to all those people who extended their whole hearted co-operation and have helped me in completing this project successfully.

Nowadays, workers are being requested getting more and more challenges and difficulties in every aspects of working environments. Employers are looking to people who have special skills which can apply directly to many different tasks. Therefore, people have been competed to figure out and practice their personal skills since they are still in the college. There are many important skills for the workplace but I would to say that not all skills are useful for different kinds of jobs. So, they need to

Modern business is becoming more and more challenging and to cope with this challenging environment, managers need to follow certain organizational behavior. Organizations in both the public and private sectors are facing changes including political, economic, sociological, technological, legal and environmental issues. In my opinion, managers should have Leadership skills, high communications skills and good team working ability. These certain qualities are most crucial for the managers to run their profit making organization successfully. As the world is becoming more and more technologically advance, managers should make a good relationship with others. So alongside these above qualities, inter personal skill is also very important. In my opinion, these skills are related with one another. In order to successfully face these challenges, organizations need to ensure that their leaders and managers at all levels have a complete understanding of their roles, goals and required competencies. In our organizational behavior course we learn that, there are three different types of managerial skills, which include technical skills, human skills, and conceptual skills. In my opinion a successful manager should have a combination of them.

ACKNOWLEDGEMENTS I would like to express my heartfelt gratitude to our respected faculty Kiran Kori Ma’am for giving me such a relevant and informative topic for the project and for her continuous guidance and support. My sincere thanks to my parents for their immense help and cooperation. Last but not the least my humble thanks to Almighty who continues to

Soft skills are those skills that are used to indicate personal qualities, style, and point of view that make someone compatible to work with. Soft skills are widely used and are considered complimentary of hard skills. They may be described as the skills that help one manage people, opposed to hard knowledge (Cheema, 2009). In the hospitality industry the employee is required to possess a unique blend of skills which include hard skills and soft skills which can be separated into three categories- study skills, personal skills and interpersonal skills like APA6 referencing, time management and leadership. Along with widespread knowledge in a particular subject it is essential for an individual to develop his soft skills as it is this that makes a real difference in the hospitality industry and makes sure the guest returns in search of what it was for them a magical realism. This is only possible when the organization makes sure that the employees possess these skills. Thus soft skills bring along a “competitive edge” (Schulz, 2008). APA6 referencing refer to the format of recognizing your source of information and providing

First and foremost, I would like to thank Allah s.w.t for making things easy for me on doing and completing this assignment. Secondly, I would like to thank my family and friends for supporting and helping me accomplishing my task. Without their support and trust, I could have never been able to accomplish this task brilliantly.

First of all, in order to do my assignment I need to get help and also support from many people. Therefore, I would like to say thankful and appreciate to those valuable people that give me very good idea, give me a lot of documents related to my topic and also they share me so many good experiences in order to make me feel confident to do this assignment.

| ACKNOWLEDGEMENTAt the Outset let me express my sincere thanks to IILM who provided me this golden opportunity of undergoing in project.It is always a difficult task to acknowledge all those who have been a tremendous help in an academic project of this nature and magnitude. The successful completion of the project is accredited by those people who made it possible.Nevertheless, I would like to extend my sincere gratitude towards the people who have devoted their time and ideas and played an individual part in the making of this project. It is indeed a great pleasure and