A study on customer perception towards E Banking facilities

| A consumer is an individual/organisation who buys a good/service for their personal use. They are a key stakeholder in some business’ as they are the primary source of their revenue.

Time factor: Liu and Arnett in their study identified time factor as one of the prime factor that in E-banking service quality feature for the customers. Saving time is an importance factor which influences the customers prefers to use e-banking. (Beer, 2006). Banks can make the information of products and services available on their site, which is, an advantageous proposition. Prospective customer can gather all the information from the website and thus if he comes to the branch with queries it will be very specific and will take less time of

Consumers are the centre of many marketers work. While the consumer is part of the marketing environment, it is also very important to recognise and understand the more personal and specific influences effecting consumers and the nature of the decision making process they use.

The definition of consumerism is the promotion of the consumer’s interest (Merriam-Webster, 2016) . With the adoption of the Affordable Care Act (ACA), Consumerism has started to enter a whole new realm. When talking about consumerism, most individuals will bring forth the thought of buying materialistic items. Cars, Shoes, and clothing are all examples that most think of when they hear the word consumerism. The ACA has brought forth a new insight into the meaning of consumerism. The shopping of and for insurance as well as bargain hunting for health care providers. This does not mean that there are flyers arriving in the mail to pick a particular provider. However, that is an option that some could see in the future.

In s3 (1) and (2) of the ACL the meaning of consumer is set out. A consumer is a person taken to have acquired particular goods or services Personal

Consumer is a person or organization that demand goods or services provided by the producer or supplier of goods or services.

A consumer is someone who buys a product of goods and service and they consume meaning they use the product that he/she bought.

A consumer is an individual or entity that purchases goods or services with an aim to use them. Laws based on consumers aspire to protect individuals by providing them with necessary rights such as the right to repair,replacement,refund but also compensation for any damages incurred.

Banks that offer financial products and services through the Internet must be able to meet their customers’ expectations. Banks must also ensure they have the right product mix and capacity to deliver accurate, timely, and reliable services to develop a high level of confidence in the customers. Customers who do business over the Internet are likely to have little tolerance for errors or omissions from financial institutions that do not have sophisticated internal controls to manage their Internet banking business. Likewise, customers will expect continuous availability of the product and Web pages that are easy to navigate.

- For the twenty years I spent in marketing and advertising, I railed against the word, consumer. It brings to mind for me a big, gulping mouth that mindlessly eats when it's stimulated. There's one thing my career taught me, it's that people are discerning and smart and don't take purchase decisions lightly. People may be consuming as a verb but they certainly aren't doing it in an unconsidered way. In this video, I'm going to share ways to define your audience in a way that will make your customer and your marketing come to life.

A consumer is an individual who is not acting for the purpose of a business and outside that individual’s trade or profession. The aim of the CRA 2015 is to provide consumers with confidence when purchasing goods and services in the modern market. The Act intends to modernise the law, thus making it easier for

Consumption can be illustrated in different ways, but is usually best defined as the final purchase of goods and services by individuals. Consumer behavior is the study of how people make decisions which they

Technological advancement has had a gigantic effect in the banking industry. Over the past few decades, the financial services industry has changed considerably with banking transforming from the pen and paper method to the computers and internet method. The pen and paper method took weeks or even months for the transaction to be eventually completed, and then the dramatic introduction of the computer and internet method which changed that time frame to only a matter of seconds to be completed, which reduced the amount of time and labor needed to complete a transaction significantly. Banking is considered one of the most important economic sectors with it being severely influential and responsive to any little change, whether it is domestic or international. Some extreme changes that were brought about by the development of this new technology turned into a globalized nature for the financial services industry. One stroke of a key on a computer could and would change a person 's life extensively or even have a global impact. The new technologies that were created and introduced changed how the consumers managed their money from that time on. Technology has helped to protect peoples’ hard earned money and make it much more impossible for people to be able to write out bad checks or even holding up a bank. The advancement in technology however, also came with some security risks as most things do, that could affect the money that people trusted with the bank and

The use, acceptance, adoption and application of internet technology to businesses to boast their performances are not something new. Saffu et al., (2008), states that there has been a significant increase in the use and application of e-commerce in businesses in the past decade. E-commerce has benefits such as reduction in costs, increased business opportunities, reduced lead time and providing more personalized service to the customers (Turban et al., 2008). Internet banking or e-banking is one of the many tools of e-commerce adopted by the banking industry. Tools of information technology such as internet banking have significantly improved the quality of services offered by the banking

I am creating a detailed assignment In view of the dynamic nature of the marketing environment and to what extent are consumers considered to be, in practice, central to marketing activities? I am firstly going to go into depth about what marketing actually is then breaking that up into sections to investigate around the question asked, branching off to explain about what the dynamic environment is and what the four P’s represent, marketing and the consumer and finally to create a conclusion to the question. Andrew Cohen (President, The A team) said ‘’Marketing is meeting the needs and wants of a consumer.’’ There are many different definitions of marketing, most surrounding the same point, which is exactly what Cohen’s definition states-