ACCG301 Sample Final Examination Paper

4189 WordsSep 29, 201317 Pages
SEAT NUMBER: ………. ROOM:.…………. FAMILY NAME:………….....…………..…. This question paper must be returned. Candidates are not permitted to remove any part of it from the examination room. OTHER NAMES:……………………………… STUDENT NUMBER:……..………..………….. END-OF-YEAR EXAMINATIONS 20XX Sample Examination paper Unit: ACCG301 Organisational Planning and Control Time Allowed: 3 Hours (plus 10 minutes reading time) Total Number of Questions: 10 Instructions: 1. 2. All questions are to be answered directly onto the examination paper. This examination consists of 17 pages, excluding the cover page. Materials Permitted: No dictionaries permitted. Non-programmable calculators (no text retrieval capacity) permitted. Question 1 2 3…show more content…
Required: (a) Using the above information, prepare a cost of quality report for Head & Shoulders Pty Ltd. Write your answer in the table provided (8 Marks). 3 (b) Interpret the data and make recommendations to Head & Shoulders Pty Ltd’s management (4 Marks). Suggested Answer: (a) Head & Shoulders Pty Ltd Quality Cost Report Prevention costs: Design engineering Preventive maintenance Training Supplier evaluations $ $20000 $5000 $4000 $2000 $31000 % 24 6 5 2 37% Appraisal costs: Line inspection Incoming materials inspection Product-testing labour $1000 $1500 1 2 $6000 $8500 7 10% Internal failure costs: Normal spoilage identified Rework Breakdown maintenance $500 $5000 1 6 $2000 $7,500 2 9% External failure costs: Returned goods Customer problems and complaints $4000 $3000 5 Product liability claims $30000 $37000 $84,000 Total quality costs (b) 3 36 44% 100.0 The most obvious problem at

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