AT & T Diversity

Verizon Wireless: The Customer Service Nightmare King The generation of talking face-to-face is slowly fading away, and the technology era is going to keep on growing. One of the most widely used technology services known today is the cellular phone industry. According to the Pew Research Center’s website, 90% of American adults own a cell phone. Of that 90%, the smartphone ownership is at 64% (2013). Verizon Wireless, along with the other major carriers, T-Mobile, Sprint, and AT&T, have taken this data and comprised a growing industry where competition arises from all angles. These companies have battled one another on pricing, plans, and customer service for many years in order to stay on top. Unfortunately, these are major factors in whether or not a customer will choose the particular company over another.

Many corporate are now conducting training on cross-cultural communication for their workforce. In the US, opinions of cultural experts are invited before taking a judicial decision. In short, every person or organization can make small steps to minimize this

Motivated employees put more effort on their individual and group tasks, which results in higher overall productivity. High efficiency and performance is also subject to a high employee turnover and lower absenteeism. AT&T encourages success based on individual performance and abilities regardless of the color, national origin, religion, race, age, gender, sexual orientation, marital status, disability and citizenship status strongly supports and adheres to laws that prohibit discrimination in all aspects of its operations.

“In the past, IBM had as many as 1,800 job vacancies that were difficult to fill because applicants did not possess the right skills.” (Wilson) This program allows IBM to mold students into the employees they need for the future, and with the specific skills they receive make the student hirable right out of high school which is certainly a benefit to many who live under impoverished

Diversity With 272,000 employees in 57 countries, AT&T is one of the world's biggest telecommunications company. It has won more than 100 awards for diversity & inclusion. It provides bilingual retail stores with a Hispanic or Asian language support to get more customers. It is ranked among top 10 diverse companies

It doesn't matter what industry you're in when it comes to being professional and responsive to your potential customers and clients. When you use an answering service that has bilingual operators, you're telling your customers that they matter to your business.

CARROLL 1 Shavasia K. Carroll Current Issues in OB Final Diversity Management and Cultural Intelligence Diversity Management and cultural intelligence is the crucial keys in today’s workforce to successfully compete in a global marketplace. Corporations can no longer use lack of cultural intelligence as an excuse. Organizations pursuing global success must embrace diversity in their thoughts, actions, and innovations. Diversity doesn’t just focus on making the numbers, but how the organization’s business model is rooted authentically with its people. More and more leaders are realizing that they just don’t connect naturally

Cardinal Health, Inc. Company History Cardinal Health was founded in 1971 when founder Robert D. Walter opened a small distribution center in Columbus, Ohio, then named Cardinal Foods, Inc. In 1979 the food distributor branched out into pharmaceutical distribution when the company purchased a Zanesville, Ohio, drug distributor and became

The company's philosophy is to provide employees with continued opportunities to grow and develop their careers. Management is charged with successful implementation of various diversity initiatives as part of this philosophy. AT&T leaders are expected to understand the importance of cultural competency. AT&T is an organization that has a culture of people oriented practices. Employees are not expected to deliver extraordinary results with an ordinary culture. AT & T clearly recognizes and acknowledges that employees are the key to success. The invitation to apply for employment on the company’s web site indicates the value of employees identified by management. “Realizing that talented, dedicated people are key to a company's success, AT&T employees receive a competitive benefits package that provides security, value and protection. AT&T's benefits are designed to help employees reach their career objectives and their personal goals” (AT&T .com). Contests and activities are just two examples of how the company ensures their culture meets expectations.

The pitch document, as presented, illustrates that at least some firms out there take who they hire and why very seriously and they are absolutely on board with making sure that potential hires match up with the corporate culture of the company as well as the personal habits and cultures of the people that work for the firm. For example, many firms are multi-cultural and/or multi-national and this thus requires that the people they hire speak English and/or other languages very well.

Royal Bank of Canada would be a great example to show how the cross-cultural communication could impact the industry. First of all, we could see a fact that more and more banking branch has diversified staffs from different countries; those employees could speak English as well as at least speaking a second language. Some of the branch employee could speak more than three languages. This is because that RBC is trying to eliminate the language barrier between their employees and customers. In my experience, in Richmond, nearly every branch has someone who could speak neither Cantonese nor Mandarin. Those branches are very conscience for people who can’t speak English very well, and also it could give the customer better service. It’s not just only benefit for customer, the bank also get a lot of benefits from this. They could sell their own

In this assignment, we aim to investigate in which extent an organisation must appreciate cultural differences before entering a market.

 Cultural issues different customers in the global market have different culture and this calls for a different strategy to handle their needs

Cross-Cultural Communication Introduction      In business, successful communication is the key to success, and being able to relate to a customer is the best form of communication. This is why cross-cultural communication is so important as the business world continues to globalize itself. Unfortunately, “A lack of awareness about the culturally prescribed rules and norms of communication behaviors can cause public relations projects to fail, or worse, backfire.” (Zaharna, 2001, p.135).

Not only the country are able to attract different varieties of professionals around the globe for which they can contribute towards a society, but also these professionals are able to consider the country as their home. It is such a win-win situation. In the society of multiculturalism, it will promote cultural awareness among the employees in the working environment and these employees who are exposed to the different views will tend to think creatively. An association with the occurrence of cultural experience can promote flexibility and create a strong team as they are able to provide empathy with each other as they interact with each other. Since the employees are well adapted to the multicultural environment, they are able to attract different types of customers in regards to their culture as the employees tend to be more flexible and communicative. As a result, businesses may benefit from the culturally diverse workforce as they will engage in a larger social network for which it can generate different products and services that is due to the creative and innovative thinking among the employees. Thus, it can be well reasoned that companies with a well diversified workforce is at an advantage because it will offer varieties products that has the ability to attract customers from several ethnic groups, thus it will lead to an increase in customer base that facilitates in capturing the global market and earn profits rather