Abercrombie And Fitch Case Analysis

1676 Words7 Pages
According to Keyton, organizational culture is "the set of artifacts, values, and assumptions that emerges from the interactions of organizational members" (Keyton, 2014, p. 550). Over the past few years, past and potential employees of the clothing brand Abercrombie & Fitch (A&F) have taken to the media to explain the negative organizational culture that exists within the company. The management values and company policies that create this “image-obsessed culture” have led to multiple human rights lawsuits, which has damaged the reputation of Abercrombie & Fitch globally (Benson, 2013).
Statement of the Problem

Abercrombie & Fitch’s corporate leaders have designed policies to mandate personal appearance, manifesting into a
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Jefferies was successful in his pursuit and as a result, his exclusionary sentiment permeated the workplace culture of the organization at every level; from the sprawling 300-acre headquarters in the woods of Ohio to each individual retail outlet. At the heart of this culture was the “Looks Policy”, an unforgiving guide to how employees should present themselves at work. This policy governed every aspect of an employee’s appearance from the number of times they rolled the cuffs of their jeans to the tone of their skin, which was preferably ‘sun kissed’. Not only did this policy contribute to a negative work environment where employees felt they were constantly being evaluated on the basis of their physical attributes alone, but it also led to human rights violations wherein job applicants were denied employment on the basis of their race and/or religion. In a 2004 class action lawsuit filed against the retail giant, several thousands of former A&F employees alleged the company discriminated against African-Americans, Latinos, and Asian Americans in its hiring practices as well as its advertisements. The claimants also purported that non-white employees were frequently relegated to the back-of-store tasks where they would not be visible to store patrons. A&F settled the lawsuit out of
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