About India Yamaha Motor Pvt. Ltd.

When we are communicating verbally with a client we have to remain polite, calm and focused, this is so messages don’t get misinterpreted and the progress of the conversation will be successful.

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Listening: During a client consultation I made sure to listen to my client’s needs and use active listening to give the client a sense of confidence and assure them that they would be taken care of, I also made sure to clarify any doubts with the client. For example, when the client would ask to have a haircut or trimming of only one inch, I would always ask them to describe what one inch meant to them. My clientele was constant. My customers kept returning back to me and bringing in new customers with them, one of the best complements I got was “You never leave my hair too short you always cut it exactly how I want it” and many others.

If you feel that any of the above is not in place which is inhibiting you doing your job you should talk to your employer to discuss how improvements can be made. Once set of guidelines

When speaking to my client I always have a positive body language always making sure I listen and take time to smile and make my client feel relaxed and at ease and able to trust me, and that I will deal will their needs in the best way for them.

• I should speak to my colleagues and the clients properly to make sure that no conflicts or misunderstanding occurs. I should also make sure that I reflect a happy facial expression when speaking to colleagues and clients.

Listen fully to what the customer is saying. Try to gather all the facts about the complaint and write them down. Ask questions and summarise what that are saying.

Honda has continued to embrace the changes that happen around its operations to ensure sustainability and profitability. The current global motorcycle manufacturing sector is full of competition. It, therefore, becomes crucial for every manufacturer to evaluate their strengths and weaknesses and then identify the opportunities to exploit to gain competitive advantage. Honda is Japanese based automobile company; it has numerous subsidiaries in Asia, Europe, and North America. Due to the advancements in technology, Honda will be required to make use of the latest technological trends to stay competitive. The business level strategy at Honda is in line with its enterprise and corporate strategy. The corporation also conducts Research and

To come together with the business and come up with different ways to handle different situations that may come up with handling the customers. Brainstorm about different ways to solve the questions if a customer is dissatisfied with their service. Make sure that the customers leaves satisfied and to make it a possibly that they will come back.

The late 1950s and early 1960s saw the first influx of low-priced, smaller Japanese motorcycles and scooters into the United States. Honda began U.S. distribution of its products in 1959, with the slogan, "You meet the nicest people on a Honda," to combat the negative image associated with the sport. Yamaha starting selling motorcycles in the United States during 1960; Suzuki followed in 1963; and Kawasakii joined the competition in 1967. BMW opened a U.S. distribution arm in 1975, incorporating in New Jersey. Harley-Davidson ended years of private ownership in 1965 with a public offering of its stock, and eventually merged with industrial giant AMF in 1969.

During its period of peak demand, the company expanded the number of dealerships throughout the country. At the same time, its current dealers typically had waiting lists that extended up to a year for some of the most popular models. In August 2009, Harley-Davidson announced plans to enter the market in India. The company established a subsidiary near Delhi, and began the process of seeking dealers.[6]

Buoyed by SYM 's success, other foreign companies including Yamaha, Suzuki, Honda from Japan later jumped into the market.

Honda is one of the world’s largest motorcycle manufacturers and of the leaders in the automakers industry. It was founded in 1948 by Soichiro Honda and Takeo Fujisawa. It’s headquarter is in Tokyo, Japan and it serves worldwide. Honda has 492 subsidiaries and affiliates accounted under its equity. The company develops, manufactures, and markets a wide range of products such as: automobiles, motorcycles, scooters, ATV’s, electrical generators, water pumps, lawn and garden equipments, robotics, jets, jet engines, and thin-film solar cells. In 2001, Honda became the second-largest Japanese manufacturer and in 2008, it became the fourth largest automobile manufacturer in the United States. Honda’s major products are

Tajshree Yamaha dealership in Nagpur started in year 2008. They work hard, with full dedication & commitment to become the No. 1 dealer in sales of Yamaha bikes in India. Their close competitor in Nagpur are TVS (3rd biggest dealer), Hero Honda (3rd biggest dealer), Bajaj(under 10).