Accenture Kx

According to Davenport et al (1998), Knowledge Management is concerned with exploitation and development of knowledge asset of the organization with a view of the objective of the organization. Knowledge can be managed by explicit, documented knowledge, tacit and subjective knowledge. It also associated with knowledge creation as well as knowledge sharing. Thus, requires systems for creation and maintenance of knowledge repositories to cultivate and to aid knowledge sharing. Organizations that succeed in knowledge management are likely to view knowledge as an asset and to develop organization culture which support knowledge creation and knowledge sharing. Jennifer Rowley (1999) describes the implementation of knowledge management has the importance consequences for structure and culture of the organization, and the roles of managers as well as workers. We can say that knowledge management implementation is crucial as it will lead an organization to be at competitive advantages. There are two types of knowledge mainly explicit knowledge and tacit knowledge. Different people convey their knowledge differently. The philosopher Polanyi (1967) described tacit knowledge as knowing more than we can tell, or knowing how to do something without thinking about it, like ride a bicycle. Tacit knowledge is automatic, requires little or no time or thought and helps to determine how organizations make decision and influence the behavior of their member (Liebowitz and Beckman, 1998). Sternberg (1997) states that tacit knowledge is technical or cognitive as it made up of mental models, values, beliefs, perceptions, insights and assumptions. Technical tacit knowledge demonstrated when people master particular knowledge or skills whereas cognitive tacit knowledge include implicit mental models and perceptions that are ingrained they are taken for granted. Tacit knowledge basically is the “know-how” based on practice, experience and seldom expressed

According to Goodson 2005, create an environment of honesty, free talking and challenge is important. Human resources are the basis of any change; hence how people feel is relevant. There is a direct correlation between organizational culture and successful knowledge management implementation. In addition, Wang and Noe (2010) pointed out that organizational environment that maintains individual competition could create a barrier to knowledge. Thus generate a climate that encourages new ideas, cooperation and focused on learning from mistake will produce an effective and continuous knowledge

This chapter reviews the related literature on knowledge management. It is divided into five main sections. The first section presents conceptual framework for the study elucidating key concepts of the study. The second section discusses the theoretical framework where key theories informing the study are discussed. In this section knowledge management theories and models are discussed and linked to the study. Section three reviews a critical review of the existing literature on the subject of knowledge management. In this section empirical studies are interrogated and critiqued to identify important variables which are relevant in this study. The current international knowledge coordination systems and knowledge management best practices will be evaluated. The literature review ends with a discussion of knowledge management critical success factors (knowledge enablers) related to the objectives of this study. The need for top management commitment in knowledge management processes is examined. The effect of organizational

The superior capabilities of knowledge management systems provide an opportunity for the business to engage the most effective components and recognize the importance of communication to make informed, accurate decisions (McGrath, 2001). This system can organize the company’s knowledge resources, knowledge obtaining, organizing, and applying to make a sound routine the will enforce effectiveness (Niu, 2008). The dynamic function of knowledge management to create, capture, and apply knowledge to achieve an organization’s objective will allow them to be more profitable and successful (Zucker, 1986). In addition to increasing profits, the system can be also used to reduce costs and enhance research and development (DeTienne & Jackson, 2001). With all of these advantages, it would be wasteful for a company to not employ knowledge management. As seen in the Discovery Communications, Inc. example, the company can attribute their new productivity levels and increase in ease of securing documents to the knowledge management system that put into place by Carefree Technology. Like Discovery Communications, Inc., knowledge management is so popular today because companies can collect, process and share knowledge to ignite employees ' creativity which in turn will make the business grow. Wenhong and Jianhua (2009) explained the core of knowledge management is to convert company’s knowledge resources into an increased company

KM principle two speaks to rewarding knowledge sharing and making knowledge management career-rewarding. This principle relies heavily on leadership investment and commitment to KM, but most leaders do not provide the required emphasis. Unfortunately, KM benefits are not often realized in six-to-twelve months; there are very few immediate “wins” at the battalion and below command level. My observation is that commanders, especially company commanders, are looking for immediate results. They only have one or two OER rating periods to “make their mark”. It is easy to understand why leaders at those levels of

While Knowledge Management (KM) is important in any business however, there is no real agreed upon definition. KM is a concept that includes the

Knowledge is defined as “an understanding and one that gains knowledge through experience, reasoning, intuition and learning” (Cong, & Pandya, 2003, p. 2). Individuals can inflate their knowledge when they share their knowledge with others, and when knowledge is combined with other people’s knowledge they will begin to build new knowledge. It is also considered as a mixture of values, experience, background information, grounded intuition and authority insight that offers a framework and environment for integrating and gauging new information and experiences. It “is applied in the minds of knowers and in organizations, where it is often embedded not only in documents or repositories but also in organizational routines, processes, practices and norms” (Cong, & Pandya, 2003, p. 2).

In 1597, Sir Francis Bacon wrote, “Knowledge is Power”. Hundreds of years later, this quote still implies today, especially for the success of any business. Today, businesses are flooded with constant data and information. Yet, managing all this information on a daily basis has definitely been a challenge for many companies to overcome. Today, managing knowledge is power; hence, the growing interest in knowledge management systems. The term knowledge management refers to the “discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise

The problem for this dissertation study test the challenges associated with creating, capturing and sharing knowledge. Doda (2017) describes this method as knowledge management. This method uses a critical goal of improving learning and performance in an organizational framework. Knowledge management as theory and a model was improved by Dalkir in 2005 (Atieh & Somayeh, 2017).

With the benefit of hindsight, it is apparent that in the knowledge era, creating and leveraging knowledge is the business of business. By all available measures, the stock market is already providing handsome rewards to companies that successfully leverage their knowledge--a phenomenon that will almost surely grow in significance as knowledge-based organizations increase in size and number. A number of firms are anticipating this and looking to knowledge management to enhance, measure, and manage the knowledge of their employees and organizations more effectively.

We have ConocoPhillips as our project firm of Knowledge Management. We learnt a lot about the importance of Knowledge sharing in today’s firms. The company continues to make tremendous progress toward its vision of

Knowledge management is defined by Sallis and Jones (2002), as “a systemic method for managing individual, group and organisational knowledge using the appropriate means and technology”. In short, it involves various fields of expertise in achieving organisational objectives by making the best use of knowledge at the same time.

Since the mid-1990s, knowledge management has become increasingly significant for business managers and companies. ‘It is broadly accepted that systematic knowledge management is tightly linked with gaining and sustaining competitive advantage.’ (Bogner & Bansal, 2007, p658-6 as cited in Hislop, 2009, p1) The definition of knowledge management is various because of the wide range of this concept and its complexity (Al-Hawamdeh, 2003). For example, the broad definition provided by McAdam and McCreedy (2000, p155 as cited in Hislop 2009, p53) note that: ‘KM relates to the management of anything classified as knowledge’ Furthermore, Hislop (2009, p59)

talk about sharing knowledgethey have begun to put into place the tools and processes that can actually bring it about. Knowledge databases, best practice seminars, technology fairs, cross-functional teams, "Does anyone know . . . ?" e-mails, and groupware, to name but a few knowledge-sharing processes, have the avowed purpose of getting knowledge that exists in one part of the organization put to use in another part of the organization. Three Myths Pervading the idea of knowledge sharing are three myths. Perhaps myth is the wrong termmaybe they are just assumptions that seem reasonable at first glance, but when acted on send organizations to a dead end. Many of the organizations I studied started with one or more of these assumptions and then had to make corrections to get back on track. The three myths are (1) build it and they will come, (2) technology can

Organisational learning can be seen as the goal of knowledge management and may be obtained by good knowledge management strategies and processes. By motivating the creation, dissemination and application of knowledge, KM initiatives pay off by helping the organization embed knowledge into organisational processes so that it can continuously improve its practices and behaviours and pursue the achievement of its goals.