Acquisition Spree Leaves Marconi in Need of Knowledge Management

• Data sharing: Even business decisions require complex medium share data across business units, therefore, must be comfortable to consolidate data across local databases on

With the benefit of hindsight, it is apparent that in the knowledge era, creating and leveraging knowledge is the business of business. By all available measures, the stock market is already providing handsome rewards to companies that successfully leverage their knowledge--a phenomenon that will almost surely grow in significance as knowledge-based organizations increase in size and number. A number of firms are anticipating this and looking to knowledge management to enhance, measure, and manage the knowledge of their employees and organizations more effectively.

In every company, it is better to have good IT team to deal with the technology issues and make the best use of latest technologies. Information plays a very important role in today’s business. It also helps in the enterprise success and help in boosting the business. But in General Motors, the customer information from different divisions did not integrate data flow across the enterprise. As Szygenda pointed out, use of legacy systems and old infrastructure to design and develop the products caused delays in production and delivery of items to customers.

INTRODUCTION: -Through my experience in Information Technology, I have realized that a business firm cannot exploit its potential to the maximum without using its data properly. So an organization cannot achieve its goals

IT Security & Privacy – Companies are most vulnerable to data breaches when they exchange personal information during a merger. Most organizations get so wrapped up in completing the deal, that they neglect best practices. Therefore it is necessary to create a framework that guards employee and customer data.

There are several objectives that the customer relationship management is being implemented, such as customer identification, customer differentiation, customer interaction and personalization (Peppers, 1998). First, it is very important for a company if it able to identify its customers. Different companies offer different products and services which may not satisfy all customers. The costs and efforts of acquiring new customers can be reduced and focused when the company finds out the customers who are its potential customers. For example, e-mail distribution or mailing services can be used if the company has the customers’ profile. Next, the company can use the services to differentiate its products with others. The company may sell or provide the similar products with the other

Bobco is a local firm who has clients in various foreign countries and lately FredCo is trying to acquire Bobco. However, FredCo is not confident to purchase Bobco because due its lack of knowledge management system. FredCo is multinational firm based in Taiwan and has more customers than Bobco. Also, once Bobco is acquired, some of its consultants may leave due to the relationship with the higher management. The management structure of both firms is different because Bobco has a self-ruled chain of command whilst FredCo has an open chain of command. It is important that managers evaluate staff based on the collective performances. Moreover, Bobco does not have a knowledge management system unlike Fredco who is using Lotus Domino from IBM.

A strategic planning and cross-functional team at NIBCO INC. realized in early 1995 that if they did not update their current information systems, the company would not grow (Brown&Vessey, 2000, p. 2). Nibco was seeing many of the same problems that a hospital sees with a purchased information system: the separate modules, or pieces of the system, were not working together. In other words: Nibco did not have an information system, Nibco had information components. These components had to be integrated to create a working system. As planning for a new information system continued, Nibco management and hired consulting groups (later defined as the Tiger team) determined three main problems: the organizational chart, the customer master

In the first part of his abstract the author explain us, the purpose of his thesis. Businesses are the correlation entre management, customers, and globalization of markets. The interaction between supplier and customers are the Customer Relationship Management, CRM.

In today’s high-paced business environment, organizations succeed or fail based on how well they manage information internally and externally. To address this reality, successful organizations devote substantial funds to secure their information advantages. Companies must adopt new information technologies and methodologies and remove olds ones in order to avoid being left behind by its competitors. The information

RR communications is a service provider with multiple business segments. The key line of their business include internet, mobile, landline and cable TV services. Currently company operates its four key lines of business individually (Multiple sales systems, databases and customer service centers). According to the building shared services at RR communications case study there are two main problems RR communications facing. The first one is no central IT system and the second problem is corporate politics. Company’s vice president of IT, Vince Patton, trying to create a centralized IT organization. In order to get all four parts of the business in to centralized system he is trying to redesign the company’s internal computer infrastructure, centralize the purchasing budget, create an enterprise architecture, put tools, metrics and policies in place. Vince fired the four divisional because they try to keep the power instead of centralizing the company’s IT system. Vince has to organize and plan and execute the plans. The next goal is to have a single customer service center to serve customers in all four business’s key lines. Problem with the remained divisional CIOs is that they believe that centralized IT system would increase the bureaucracy and it would take away their powers. There are few problems of lacking IM strategy in RR communications loss of company values, a weak control, the organization would have an absence of formality and limited or no access to formal

The progression of knowledge within any given organization, be it in the production of goods or the issuance of services to customers, is the most thought-provoking element in business. Herein, the comprehension of knowledge in an organization is considered by different measures of any projects being undertaken. More so, this is achieved through clarification with regard to consultation and development measures within the organization. These are very direct initiatives geared towards the promotion of knowledge realization in a firm. There is also a need for employers, in the quest of making their employees knowledgeable, to train, counsel and encourage employees to conduct detailed research on their roles. It plays a significant role towards employee attainment of knowledge. All the same, the associated processes are usually indirect. For instance, the training of employees in an organization is not a guarantee that whatever is learned will be applied. For knowledge based organizations, it is paramount for managers to bear in mind that promotion towards knowledge realization is charted through the classification of implemented projects and assigned tasks. Significant thematic issues, like development of learning at the workplace, are

The Internet is one of the principle foundations through which the "data age" can turn into a reality. Be that as it may, as far as advancement, whether this strengthens the norm or enhances social prosperity and value is still an argumentative subject. When all is said in done, the Internet is still utilized fundamentally for data presentation and recovery, in spite of the fact that it seems to have significant potential in multi-partner circumstances to augment data sharing, learning and systems administration. The benefits of innovation are not in making new "virtual" groups, but rather in fortifying officially existing interpersonal organizations. Maybe one of the greatest difficulties confronting offices and other data directors is the means by which best to include diverse vested parties in playing a more dynamic participatory part in the consequent administration of this data and through this to enhance arranging, arrangement investigation and basic leadership.

If participants in the decision making process share a foundation of specialized knowledge, they can reach a superior analysis of current data and information resulting in an appropriate solution. Common knowledge also allows for individuals and departments within the firm to collaborate and coordinate together on separate groups of data and information. Information technologies can be used to “synthesize, enhance, and expedite” (Alavi and Leidner, 2001) knowledge throughout the firm by codifying that knowledge as information. Knowledge is carried by IT through “organizational culture, policies, routines, documents, systems, and employees” (Alavi and Leidner, 2001), becoming common knowledge over time. With the resulting common knowledge base and protocols, firms as a whole can efficiently process new data and information into knowledge. This firm-wide integration of knowledge previously held by individuals streamlines the analysis of data into information for decision making and providing a competitive advantage.

Customer relationship management (CRM) is widely implemented and centralized system which offers a place for interaction under a company. An employee can handle again the repeated problem which occurred in the past by re-investigate it. Besides, CRM provides a place to identify what customers wants. Employees can track customer’s expectation by their feedback and communication that can improve their buying experience and stay interact with customer in order to understand their true needs.CRM also has ability to let the company see the customer interaction in clear picture. Different customers from different segments require different products and services, but this complex situation can handle well by CRM. Furthermore, CRM provides quality and efficiency system in the company management that helps company achieves their success by building long-term customer relationship.