Active Listening Analysis

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Communication is not a one-way process. It requires, at least, someone to give the message and someone to receive it. Demonstrating active listening shows the speaker that their message is being both received and understood. This article explains the five components of active listening and offers suggestions for demonstrating these in conversation. Active listening has five components: testing understanding questioning building feedback summarising Testing understanding Testing your understanding by clarifying what the speaker has said ensures you have the correct facts and demonstrates that you have understood. Eliciting facts is one of the basics of active listening. A simple way of demonstrating this component in conversations is to rephrase…show more content…
Could you tell me some more about … ? Building Building on someone's proposal or idea is another component of active and effective listening. Listening is not about sitting back and waiting for the information to come to you, it is about adding to the speaker's point of view with ideas of your own, whilst taking care not to hijack the original idea. A simple way of building is to highlight those aspects or points you like about the information you have been given and to share any of your own associated ideas or facts. Examples of this are: What you said about … is really interesting. I think we should discuss this…show more content…
Reflecting back feelings and emotions enables you to check you have understood the speaker's sentiments and allows you to empathise. It also gives the speaker a chance to correct any misconceptions that may have inadvertently been conveyed. Feedback should follow the following five rules. It should be: non-judgemental clear honest immediate brief Summarising Summarising is a critical skill for active listening. It clarifies and reinforces the message for both listener and speaker. It finishes off one subject, creating the opportunity to move onto another, and gives the speaker the chance to correct the listener if they summarise inaccurately. It may be appropriate to do this after each defined topic, especially when a decision has been taken. Alternatively, it is sometimes preferable to save the summarising to the very end of the conversation and then go over the notes to collate what has been said and agreed. A good way of beginning to summarise may be: So let's recap on what has been said and agreed. OK, let me note down the key points we've
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