Active Listening Critique

This process requires both the sender and receiver to be actively sending and receiving verbal and nonverbal information from one another and having a mutual understanding at the same time. Firstly, the interaction with Mrs Lai demonstrated effective nonverbal communication through the use of eye contact during the course of the conversation. By maintaining adequate eye contact, the receiver was able to recognise my attention was being directed at them even though there was a significant distance separating us. Studies from Hodge (1971) states that awareness is made apparent through eye contact and allows the receiver to constantly monitor feedback from the sender, and according to Argyle and Dean (1965) eye contact functions as a compensator for distance. In addition, gestures such as slight head nodding and smiling were used moderately throughout the interaction to indicate interest towards the speaker and helped to encourage further disclosure of information. Academic work from Garside and Kleiner (1991) suggests that nodding and smiling can be used as a cue to signify attention and interest, however, this form of nonverbal communication should not be used too excessively for it may indicate lack of sincerity. The use of active listening skill is also evident within the discussion (M4). By

Eye contact is an important factor as this engages the audience, keeping them focused on what you are discussing. By making eye contact you are directing your conversation at that specific person, demonstrating that you are devoting your time and are not able to be distracted as if you would by looking around.

When using non-verbal communication, it is essential to show the correct body language to whoever you are speaking with. For example, as a professional you must retain a good posture when interacting with others to show them you are taking account of what the are saying and paying

It is well-known that body language refers to nonverbal mode of communication. On scientific analysis, it has been found that the different aspects of communication comprise 55% bodily movements and gestures, 38% vocal tone and only 7% words or verbal communication. It is thus clear that about 93% of communication is nonverbal, as many times, words are inadequate. This shows that correct use of body language serves as an effective nonverbal communication tool to convince fellow-workers at workplace, as well as family and friends, eventually leading to overall organizational success through self-development. It further leads to personal and professional growth of an

Listening skills supported as evidence based to assist social workers in building rapport are summarizing, reflective listening, active listening, supporting the client in emotional labeling, paraphrasing, and mirroring, which is a method that reiterates the last word or phrase from the client and forms it into a question (Hendricks & McKean, 2010). Therefore, active listening is when the professional focuses on verbal and non-verbal prompts from the client and reproducing the language back to guarantee that they are being correctly interpreted (Shulman, 2006). Social workers use numerous

An important aspect of public speaking is appearing confident. Through my use of hand gestures and eye contact, I feel I got sense of confidence across to the audience. By using appropriate gestures that corresponded to the topic or sentence I was addressing, it made the speech feel more active and less stagnant. In combination, by using eye contact and switching being the different people in the audience, this was able to make everyone feel like I as truly addressing them. As a result, the speech came across as a little more interesting and a little more engaging for the everyone in the class.

Being attentive while the client and/or family member was telling to our team about health concern. For example, while the client and/or I, as family member is speaking, all of the health care team members were listening attentively to the speaker before giving advice to the each problem of the client. Active listening helps us to clearly get the information that will help us to do a care plan regards for the client's health concern. Lastly, Eye contact is very important in communication techniques. Having eye contact with the client or family member while the nurse is talking makes them think that the full attention of the nurse is only on them. For example, while the client is explaining her request (of having pictures of her cats at her room to avoid missing them so much) to health care team, all members are only looking at him/her; which indicates their attentiveness to the client . Eye contact shows willingness to maintain the communication (Beebe et al, 2015) . All of these techniques where demonstrated at the conference and our team helps us to go along on the

In the art of public speaking, some argue that body languages and gestures are equally, if not more important than the actual speaking. Although the content itself lies inside the speech given by the speaker, how the speaker conveys their point through their body language and gesture can mean the difference between having the audience actually paying attention or having them busy with themselves. Essentially, a person’s body language is as what the term suggests, the language given through their body and the little gestures that they do. These little gestures may very well be something as simple as maintaining eye contact, moving place to place, waving their hands, and so on. Aside from the frequent use of body language as a means to signify the distinction between each segment of a presentation, it also provides a decent overview as to what kind of person the speaker is, serving as an insight for the listeners to decide whether it is worth their time to listen. Things such as body posture, position of the hands,

Moreover, using the SOFTEN model of nonverbal communication will assist you in displaying confidence, concern, warmth, and strength during your presentation. First, smile, use your facial expressions to connect to the audience and show them your enthusiasm for the topic you are covering. Next, maintain an open stance. An open stance is warm and inviting. Then, lean forward, facing the audience with a slight forward lean and upright posture displays confidence. Next, your tone is crucial, utilize your voice to express enthusiasm or other emotions. Next, is eye contact, maintaining eye contact is one of the most important nonverbal communication skills you can possess. Eye contact creates an immediate sense of connectivity with your audience members. Last, nod, utilize gestures to show acceptance and affirmation to your audience members (Cardon, 2013). Enhancing and practicing these strategies can assist you in delivering an effective presentation while gaining the credibility you

Communication is discussed in every aspect of course material for this class. Even the differing topics highlight the theory of active listening, which means to strength interpersonal relationships through communication. Fisher and Ury’s book centered on developing principled negotiation skills that would produce win-win situations. (Fisher & Ury, 2011). While a crisis is not always a negotiation situation, they share a similar theory on the use of active listening. It allows managers to build upon feelings of trust, openness, and support that is directly related to positive relationships. Utilizing probing responses during discussions allow for the gaining of knowledge relating to potential problems within an area. Communication skills are needed for a manger’s success because using correctly it can influence the emotions of others. Unknown situations require focusing on the problem at hand while ensure both employees and outside figures that the organization will survive.

Active listening is described as the combination of talking and listening in a way that encourages others to share more about their problems it is also seen as a form of feedback (Cournoyer, 2013). The social worker not only has to listen to the client but understand the client by being present and demonstration non-verbal cues that makes the client feel listen to and comfortable in sharing more. This practice skill was use during most of my time mentoring with the children in the program. During my time with the child it was important for me to reflect I was truly listening to my client and interested in her feelings. Based on the client opening up and sharing more intimate thoughts and feelings it can be deductive that the use of my listening

Ensuring the therapist or counselor each has an open mind and heart; I am able to demonstrate a keen sense for the understanding of any given situation. I recall clients stating that listening requires a different technique. Their typical session experience consisted of a therapist who would always share her stories and never gave the client a chance to talk. People use active listening as a tool to ensure good customer service and to enhance stronger communication. It is also useful to use some of the supplemental components of active listening; comprehending, retaining, and responding.

(E) Elaborate: In other words connect with my audience through body movements that exude confidence and give them the same respect I would give a close friend. When the audience can view that you put an in effort and respect them, then they will trust you and your credibility. You can reason quite a sizable amount of personal information from the speaker’s eyes since they are communicative, some may call them the windows to the soul. (Ross and Leonard 210) Avoiding the audience’s eyes or constant eye movement may come across as a nervous or dishonest

Presenters who memorize their presentation avoid eye contact because they don’t like to see any negative expressions from the audience that might make them lose focus and forget what they are about to say. Staring at the ceiling or wall helps them to concentrate and remembers what they need

The speaker used a story about her back injury, and how the back injury made her realize other important things in life, like family, besides sports as her attention getter. The speaker had my attention because she spoke in a story-telling, suspenseful voice and had an interesting topic. She used gestures like nodding her head throughout her speech. She also used hand gestures to emphasize points, but she only used hand gestures a few times. She appeared very confident because she had great volume, a strong tone, great audience eye contact, looked comfortable in front of the audience, and maintained good posture. The speaker kept great audience eye contact throughout the speech. She had