Active Listening In The Office

Television is a wonderful window on the world. It appears as an excellent opportunity for citizens to be entertained when they have free time on their hands. Several genres are available including comedy, action, and many more. There are a variety of shows available worldwide, yet The Office is an extremely popular television series that could possibly be the show of the century. The show holds an outstanding amount of awards, including the best television series in 2006 and 2008. The Office is a mockumentary about the Dunder Mifflin Paper Company in Scranton, Pennsylvania. This television series consists of nine seasons with about twenty episodes in each season. The show contains several immature office workers who behave inappropriately with ego clashes. The Office is the most outstanding comedy of this generation because of its use of humor, characters, and plot.

Communication skills are very important no matter where or who you are. Communication within a workplace can determine whether a business or individual is successful or not. Understanding effective communication in a medical setting helps hospitals and doctor offices develop a work environment that is able to communicate effectively with coworker, patients and doctors in order to take of the patients needs. Listening, clarity and Patience are three main keys to effective communication within a workplace. In this paper, the author will describe an experience within the medical field work place where communication was effective.

After completing the reading for the chapter on listening I found it interesting on how there are many aspects and different kinds of listening that I had not known of prior to reading the chapter. One part of the chapter that I found to be intriguing was the part on the different kinds of listening styles. When we listen to people speak we are able to use different styles depending on the conversation. For example, when we use relational listening we try to relate to how the others are feeling. Recently I have used relational listening in the wake of the MSD shooting. Being that my sister currently attends the school and I graduated from the school in 2014, I had spoken to many of my friends and current students that were affected by this

Active listening may offer a great deal of potential to increase the effectiveness of communication which takes within the practice, creating increased clarity and reducing the potential for misunderstandings, especially with patients who may be emotional or find communication difficult. Research by Street and Haidet (2011), looked specifically at communication between doctors and patients, and found frequent significant gap between physicians' perception of the patients' health concerns and actual beliefs and concerns, creating the potential for misunderstanding. Factors that were attributed to the problem were presumptions and communication issues between the two parties. While this research looked at doctors, other authors have extended this to different healthcare professions, applying to both patient and peer communication (Propp et al., 2010; Beam et al., 2010).

Active listening can be significantly impact a persons’ healthcare experience. When your only interaction with your caregiver occurs when they are obtaining clinical information from you, you can start to feel detached from your identity; one can feel more like an object than a subject. Jim Mulcahy expresses the profound effects non-evaluative active listening can have on someone through his own experiences in the healthcare system. Based on Mr. Mulcahys reflection it is important to maintain a balance of professional and personal communication with patients. For Mr. Mulcahy this behavior helped facilitate and encourage his recovery. Active listening is a gateway to developing a deeper understanding of patients’ feelings, and can help them

With the 2016 year now upon us, the time has come to watch tv. Leading the pack, Modern Family has been raved upon for being a hilarious family comedy. First airing in September 2009, the mockumentary now has seven seasons featuring the lives of Jay Pritchett and his family, all of whom live in suburban Los Angeles. With a similar light hearted feeling and mockumentary style, The Office and Parks and Rec both have received a great deal of popularity since premiering. Following the everyday lives of the office employees in Scranton, Pennsylvania, The Office is perceived as a laugh out loud, goofy comedy. Through the life of a mid level bureaucrat in an Indiana Parks and Recreation Department, the inner workings of the

1. It seems to me that the most evident forms of ineffective listening in this scenario are selective, defensive, and monopolizing. Josh's Dad began the conversation with a form of monopolizing listening by initially turning the conversation away from Josh and toward himself stating, "I'll bet you found a girlfriend, right?" (Wood, 2014, p. 131) Josh's dad then goes on directing the conversation towards how he met Josh's mother when he was twenty years old.

Since portfolio 1 and researching how to improve my active listening whilst at work and towards other colleagues, I have found myself making more of an effort to engage with others in my workplace, by asking them questions not only about work but their personal life too. This has then lead to me being able to practice my active listening skills but showing positive body language, nodding, laughing and maintaining eye contact, rather than turning back around to my desk which I did previously to try multitask with work responsibilities. I have also turned down the radio or sometimes ask to turn it off so that I can hear others in my organisation (who sit further away) talk to me. I have also practices not interrupting an example of this is when

It's highly unlikely, regardless of how good you are as a key account manager, that you will never face the prospect of an unhappy customer in one of your key accounts. Issues happen. There are always aspects that are out of your personal control, so being prepared to deal with one of your key customer's unhappiness ahead of time is well advised. In the heat of the moment is not when you want to strategically try to come up with a plan to diffuse your customer as quickly as possible.

Most of my co-workers demonstrate good listening habits. One particularly conscientious co-worker exhibited excellent listening skills. She was my source for a detailed report. Upon entering her office, she gave me her full attention. She made good eye contact and listened attentively to the criteria for the report. She paraphrased my request, and asked for clarification on a few details. The resulting report was exactly what I asked for.

The film Office Space is a satirical perspective of working at an office and it demonstrates many issues that causes the situation to unfold in a manner that’s funny to the audience, but in all seriousness it shows how this does exist at certain workplaces. Furthermore, from the beginning the one issue that’s apparent and presented immediately is the dysfunctional communicational between peter and two out of the eight bosses shown on screen Lumbergh and Portwood. They ask if he completed the cover sheets for the sacred TPS reports, but the way they ask him about it and the way they talk to him is in a dull, condescending, and uninterested tone. This scene exemplified the barriers that disrupt the communication between Peter and his Bosses.

There are listening and communicating gaps in “the field of executive coaching, mentoring and disciplining due to an exponential growth in the marketplace. Presently, the exponential growth of “free market capitalism is evolving into the knowledge economy” making listening and communication gaps difficult to resolve” (Goldsmith, et al., 2006, pg.220). Regrettably, numerous organizational leaders and teams believe they have very little time when they know they should have learned more about listening and communicating gaps. Accordingly, leaders and team members in organizations typically probably spend about 75% of their time in an interpersonal situation.

Personally, I feel that I excel in these situations by remaining calm, listening carefully, and then focusing on finding a solution.

“Office Space” is a comedy movie of a man who desperately hates his job and his boss. The movie begins with Peter Gibbon’s daily life story at Initech. At work, Peter has to deal with his indifferent boss, Bill Lumbergh, who doesn’t want to listen to his employee’s feedbacks. Lumbergh seems to be an ignorant and arrogant man who dictates his employee and doesn’t want to be blamed at all. Moreover, Lumbergh asks his employee to come to work on weekend. The atmosphere in the office is getting more intense after Lumbergh announced that Initech is bringing in consultants to increase the efficiency of the company. Peter was very frustrated with everything in the office and he felt that his life even more miserable with each passing day at work.

Active listening is an attentive and interactive form of listening. One of the primary objectives of active listening is establishing and achieving empathy among all parties engaged in communication together. The words a person uses during communication are important, yet active listening includes listening to a person's words as well as interpreting and intuiting what a person feels and thinks. Active listening is a highly engaging activity. Active listening requires the person doing the listening to have a very keen awareness of all aspects of the communication. Active listening then is a sensory activity that challenges the listener to see, hear, sense, perceive, understand, feel, empathize, and reciprocate.