Address Customer Needs

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Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Question 5How did you go above and beyond the call of duty when dealing with a customer?

The same customer service skills that are needed when dealing with customers face to face are needed when dealing with customers on the telephone (Lucas, 2015). Arthur W. Page, the first vice

Section 1 – Understand the factors that affect an organisation and the customer service role

Affordable vehicles aims to provide vehicles of various kinds, ranging from small cars, vans, utes, suv and some luxury cars. There is a need in Brisbane for a large selection of quality used cars, and Affordable vehicles will sell these top-quality used vehicles at a competitive price. The sales manager has over 9 years of experience in new and used auto sales. I will continue to develop the excellent working relationship with local dealers and auctions to bring the savings to the customer.

- After the client explains the reason for his call, Kaylonni foreshadows the flow of the call--advising that she will need to transfer to assist. While Kaylonni mentions the "Servicing Team" she is sure to explain that they "specialize in payments."

Customer service is an extremely important aspect of any job when interacting with clients and customers. This second scenario is a situation that arose in a law office setting, how the assistant handled the situation, and what the proper procedure should have been.

2. True or False? The target consumer and the end user are always the same type of people.

Some of the Hockaday’s communication that I believed weren’t excellent displays of communication was when a few of the other team members were still on the fence and showed concern about the virtual changes. If they were uncertain about anything I believed everyone who had concerns should have let Jill and the team know. If they had let her know they would have been displaying message functions which “contributes to the overall functioning of the organization” (p. 30)”. Jill being the CEO has the final decision to either move forward with the virtual structure or not. She and the team needed all the information in order to have a better understanding of the company needs. Having this information might or might have not changed her mind about moving forward with the new program. This would have been more productive than just agreeing with the overall group.

CX called about the line hanging accross their street, Cae wasnt able to refelct reason for contact and did not demonstrate cocnern by using empathy or relate statement. CAE was able to acknowledge the information that was verified through the automated system, he was able to set CX's expectation on what will going to happen if the technician will be at the location. CAE created an SRO for tommorow 8am-8pm, and provided the ticket number. CAE did not pitch for a sale and he had chosen wrong itg.

CAE could make the call better if she was able to show genuine care and empathy with the customer's frustration. CAE could provide customer with a strong assurance that she would escalate the issue to the

After listening and reviewing the customer service call between Roberto and Nina I heard a variety of good and subpar customer service skills. Immediately I noticed that Roberto introduced himself and the department he works for. After Nina introduced herself Roberto acknowledged her by greeting her and repeating her name. These are examples of good customer service.

Digging deep- The clients initial statements in the call were, he was awaiting a call back from Stephen, that he had not received yet. After verification, Taniesha confirms the client was expecting a call back from the SC, however,

Our strategy for success is to provide a product and service that meets market demand and satisfaction. Once these keys are achieved, “Couleurs du Monde” will become a profitable and sustainable business. “Couleurs du Monde” will provide exceptional service that leaves a lasting impression with our main clientele. We will provide an unswerving atmosphere of food, beverage, entertainment and product quality, while managing all internal finances and cash flow to ensure an increase in profit growth. To ensure that “Couleurs du Monde” experience rising growth in investment, there will be firm control of all cost without any exemption.