Administrative Assistant Support Assistant

I am the point of contact for staff when they are sick. I record and

Assist the IT/IS staff when they have questions about assessments within the Health Electronic Records system, I have completed HER training and am classified as a super user.

technician for almost four years now. It's a great company to work for. Even though

I have no call center related employment on my resume, but I do have great customer service skills based on my employment at Eastern Arkansas Diabetic and Medical Supply, which I had to communicate and meet customers' needs daily. I am a quick learner and I can adapt very easily, especially working in a fast pace environment.

This team works as Processing Support Clerk in Receipt and Dispatch department and handle responsibilities: receives, sort and file pouch/sleeves into CIBC and NBC branch bags and dispatch branch bags to designated branch locations. They process approximate 510 branch bags per day and handle around 1300 sleeves/ pouches. In addition, the team has a core responsibility to prepare branch bags within timelines and bags should be prepared to driver on time.

Multi line phones should be available. Enough for each of the command center staff and at least 3 lines minimum, 5 preferred.

I work Cyber-Security for the U.S. Air Force. My job title is Malware Analyzer. This means I break down any packet of data that comes through our firewall and is flagged. So I can determine if it is malicious. If it is malicious I then have to have a member of my team review the packet, and if they concur, we block that content from touching our network ever again. This job isn’t the most glorifying Cyber-Security job, but it

to 9 p.m., and Weekends, 9 a.m. - 6 p.m. For technical support or repair calls, because they are normally urgent issues, so the hours of operation should be 24/7. In this case, Louise’ call was seeking the technical support, so B.A.’s contact center should have the BlackBerry Specialist Group to solve her problem 24/7. We also set up the target service level for the BlackBerry Specialist Group as 70-30, meaning this group is going to answer 70% of the calls from the BlackBerry users within 30 seconds. In addition, the reasonable target for nowadays call center is 70 - 80% answered within 20-30 seconds, so the setup is reasonable.

I enjoy assistance customers and helping find solution to their problems. I tether my technical reasoning and precision in order to ensure that best outcome for the customer that also following agency policies and procedures. I forge confluence to find additional services that may be available to the customer.

Assisted with other duties, including those regarding reception, administration, banking and mail clearing as required.

Hello Team, The residential group employees responsibilities / priorities are as follows: 1. Jasmine a. Triage b. OTC Processing c. Drop-off entry d. Culverts e. Home Builders (only when asked) 2. Odis a.

What is your position and what do you do? What problems do you face with this job?

I have worked off and on in customer service, from 2000 until recently. Icashi, took orders, helped customers, find items, and filled out inventory.

My background includes serving clients via chat in my early years with Vanguard and current duties include client relationship management, rapport building, and de-elevating client situations as an Account Transfer Specialist. My current duties include determining the best solution

This move was definitely the best career move that I have ever made. We get to interact with customers and employees of the organization on many levels in order to ensure customer satisfaction with our billings, processing of amendments/credits in a timely manner, business unit awareness of customer disputes, or just to create a positive perception to our customers. In this department we use SAP, Lotus Notes, Business Warehouse, and other smaller applications for financial analysis, knowledge sharing, reporting, customer reporting, and process flows.