Admiral Car Insurance Review

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Admiral car insurance review Admiral is a car insurance specialist which offers single and multicar insurance. The company’s insurance goal is to help their customers save time and money, also providing legal covers, 24 hour roadside emergency accident helpline as well as personal injury cover. Characteristics a) Products The first aspect when reviewing the Admiral Car insurance is the range of products. The company offers a wide range of benefits, suited for all kind of drivers. Firstly, it grants a 10% discount for online purchasing. This can be a good marketing strategy because it determines clients to use Admiral’s new products as well as giving live feedback for the services. Moreover, the insurance covers young drivers,…show more content…
The client and her daughter used the multicar insurance provided by the company. After an accident, the second car was written off. However, after 18 months from these events, the client received a letter in which Admiral stated that it did not know about the accident and a £400 administration fee should be paid. After several phone calls and poor customer service, the person in cause found out that the company managed to take the administration fee out of the client’s account without her consent. However, the situation was solved and the money returned after the Complaints Department was informed. This also resulted in losing a client and a poor rating for professionalism. However, there are also cases when customers appreciated the bright side of Admiral. This is the case of a young driver that decided to buy her first insurance from Admiral. She tells that the agent explained the service in detail and very clearly, and the paperwork was easy to understand. What is more, she also states that the company offered her a discount after declining the renewal of her policy which was much more expensive. Suggestions Customer service is the factor that can increase or decrease a company’s credibility in the market. The major complaint of clients refers to the situation of explaining their dilemma many times to many agents. Solutions as providing unique customer numbers indicate a better

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