Adoption of Electronic banking system in Ethiopian Banking industry: Barriers and Drivers

The electronic banking has various advantages than the traditional banking system which is simple and convenient for the users. The advantages are-

This paper also will present a summary of the different research methods to conduct research in quantitative, qualitative, and mixed methods studies and will evaluate this three common research approaches in conjunction with the various research designs commonly used. Also, the main dimensions of the discussion about the relative characteristics and merits of quantitative, qualitative and mixed methodology will be outlined; moreover the essay will develops the arguments that the use of a single methodology often fails to explore all of these components.

Research methodologies are the essential part in doing research and it had been discussed in many past studies in order to give more understanding toward this issue. It can be divided into few parts which are quantitative research, qualitative research and mixed method research. However, among these research methods it cannot be stated which methods are the most comprehensive because each methods have their own value in research. This task trying to give full view of qualitative research and quantitative research method.

The categories used to organize research were the questioning, data design, data collection, and data analyzing method. These methods all oblige one another to help express and develop the knowledge of this analysis. The question method is used towards the content o f research and whether or not the purpose of the research is clear. The data design and data collection methods assist with the structure and information process of the research. The previous two methods guide the data analysis method which breaks down the exploration of the research for this paper. These established methods serves as a n effective advantage in forming research no matter the case, argument, or

Mixed research methodology has been defined as the class of research approach whereby researcher combines both quantitative and qualitative research methods, techniques, concepts and approaches into a single set of study (Jhoson & Onwuegbuzie, 2004). Historically, the researchers have been using either quantitative or qualitative research approach in order to carry out their research. And, the main reason was due to the presence and wide differences between the supporters and followers of the both philosophies.

This research will be adopting the mixed method approach, as it will assist in gathering both qualitative and quantitative methods to ascertain the authenticity of information used. Any weaknesses in either of the research methods will be complemented and compensated by the other’s strength.

Both qualitative and quantitative data analysis approaches will be used in this research. Quantitative data analysis will be used to analyze the numerical data whereas qualitative data analysis will be used to analyze trends and relationships between the data and views of the participants obtained from the interviews and the questionnaires.

This case study aims at providing substantial information pertaining to the effects adopting IT in a particular banking institution. The researcher understands that there are important issues that have to be disclosed and discussed in order to determine aspects that need to be improved for both subjects involved in the study. For the purposes of achieving a comprehensive discussion regarding the topic, substantial amount of data has been gathered to serve as references. Direct texts are taken form relevant sources so as to prove that claims and arguments raised by the researcher are facts-based. In addition to this, direct statements coming from persons who are knowledgeable about the topic are also taken into account for the purpose of supporting arguments. Textual illustrations and practical examples are also included by the researcher in order to clarify ambiguous concepts and strengthen explanations.

There are two types of research methods, which are qualitative, and quantitative each of which is focused towards diverse aspect. It is noticed that qualitative research method is used for the studies that are dependent on the use of theoretical data or content instead of collecting statistical or empirical evidence to support the discussion. The aim of this method is to consider the use of general data or theories to make sure that research aim and objectives are evaluated specifically (Taylor et al., 2015). While on the other hand, quantitative research method is used by the studies that are reliant on the utilisation of facts and figures in the numerical or statistical format in order to support the arguments or discussion. In this considered, the quantitative research method is emphasised as it will consider using numerical or empirical evidence to support the discussion. This depicts the fact that nature of the study is quantitative (Scruggs & Mastropieri, 2006).

This chapter explains the procedures that the researchers considered in conducting the study. It includes primarily the research design, sources of data, instrument used, data procedure, and the treatment of data to obtain the necessary information.

This research will modifies and integrates the motivation model, self-determination theory (SDT) (Deci and Ryan, 1985) and technology acceptance model (TAM) (Davis, 1989). This research will find the impact of extrinsic and intrinsic motivational factors on trust. The report will determine whether the extrinsic motivational factors and/or intrinsic motivational factors increase or decrease trust to adopt internet banking. People who are living in low income and developing countries such as Pakistan, Bangladesh and India have to deal with many problems such as poverty, corruption and weak legal structure, all of these problems will lead to distrust in their lives. Similarly, the technology that deals with finance and money is going to be difficult to adopt by people who lives in low income countries due to lack of trust. Trust on internet banking system and security has to be developed in order for the people to adopt internet banking systems. Trust can be developed if the financial institutions works on extrinsic and intrinsic motivational factors which will ultimately helps the banking industry to gain trust of older customers of using and experiencing benefits of internet banking.

But the study conducted by (Chiemeke et al, 2000) on the adoption of e- banking in Nigeria identified the major inhibiting factors to e- banking in Nigeria such as insecurity, inadequate operational facilities including telecommunications facilities and electricity supply. The inhibiting factors encountered in Nigeria is not different from Malawian experience because the efficiency and effectiveness of e – banking service delivery largely depends on the other stakeholders roles such availability of network which is being provided by Malawi Telecommunication Limited (MTL) and Electricity supply Commission of Malawi (ESCOM) for the supply of

According to (Agboola 2001) literature which I reviewed shows that it studied the impact of computer automation on the banking services in Lagos and discovered that Electronic Banking has been extremely enhanced over the year and this was ascertained through the services of some banks to their customers in Lagos and how technological advancement has made their banking experience much easy and faster. The study was however limited to the commercial banks centered in Nigeria and only focused on only six banks. He also made a comparative analysis which was between the old and new generation banks and he also discovered some variation in the rate of adoption of information technology in the banking sector.

This research study would enlighten the stakeholders in the banking sector that is, the public, respective bank customers, banks’ regulatory authorities, the academia and interested persons and organizations on the adoption of electronic payment system. The research shall basically examine the operations, problems and prospects of the newly adopted electronic payment system by the Central bank of Nigeria which include the use of debit and/or credit cards for making purchases, settling debts and exchange through the use of point of Sale in Nigerian business environment and suggests ways by which they could be tackled.

This study has been designed to confirm or refute the earlier findings regarding customer perceptions towards internet banking. This study explores the products and service related aspects of internet banking. In addition it is also going to explore what customers think about the security and secrecy aspects of internet banking.