An important foundation in hiring the right employees for frontline roles (person behind the counter) is in place at the Advanced Auto Zone. Recently, I had a problem with my car starting so, I headed to Advanced Auto. John, a frontline employee greeted me as I entered the store and seemed to have a natural drive to satisfy a customer’s needs. He made me feel confident that he would find the right employee to assist me with my needs. I was then introduced to Jeff. Also a very well-informed employee, who went above and beyond my expectations in giving me direction in determining what, may be the problem with my car.
To my disadvantage, I had absolutely no idea about what could be wrong and the cost that would be incurred with this service. The factor that I felt was most beneficial to me was that Jeff took his time while assisting me. I know it was apparent that I did not have a clue as to what I needed, but Jeff suggested that a battery test be conducted first. After completing this test, he showed me the print out and this
…show more content…
Immediately, he asked if there was anything else he could do to assist my needs and questioned if I was satisfied with the service provided on this day. I felt that he appreciated my business and wanted me to come back in the future. I feel that Advanced Auto Zone is a business that is engaged in a cycle of success. The first impression a consumer gets as they walk into the door is presented in an effective manner by the frontline person. With the patient and positive attitude distributed towards a customer makes you want to go back to this store. The beneficial communication and active listening on behalf of the employees also had a major influence on the outcome of my service experience. In fact, I have been back to Advanced Auto on several occasions and this is due to the fact that as soon as I came into the store I was treated with
Tanglewood has organizational plans to staff open store associate positions on an ongoing, continuous basis. The first stage staffing plans must take into consideration is recruiting from the labor market. Tanglewood management team must clearly consider the different methods available as well as the associated cost benefits of each. This case study will provide Tanglewood with a recruitment guide for its open store associate position, describe the best targets for its recruitment, estimate the yields and costs of each method, and finally offer proposed recruiting messages. The organizational date provided was used to determine what Tanglewood’s best method for recruiting are.
Jameis Winston has threw for 60 touchdowns and 10,000 yards for the Tampa Bay Buccaneers in just three years. He is the second youngest to ever throw for 10,000 yards. Winston has been the heart and soul of the team since his arrival despite the odds he has faced on and off the field.
Hanson is outlining the position of a Customer Service Representative. As an employer, making a good hire depends on of having a positive interview experience with a preferred candidate. Employers must not underestimate the impact of a well-planned interview or interview process. When hiring for a particular position
The Northern Oregon suggests an idea of using Kiosks and staffing agencies for hiring employees for all the stores, they believe this is the most accurate way that Tanglewood should use and implement to recruit new workforce; these methods have not only been successful Northern Oregon, but for South Oregon region too. However, The Eastern and Western regions have used a different approach, they have used the employee referral tool to recruit new employees, and it has been successful until the moment. I believe this region does not have a valid point, because if they decide to generalize the hiring and recruitment process into general ways as Kiosks and staffing companies, these other branches might start using and hiring people who does not have clearly understand what the needs, tasks, basic requirements and knowledge for the job are. Also, by implementing these new policies these branches might not receive the same quantity of people trying to enter the organization, and quality from the employees, affecting the working environment and results of these stores.
Due to complaints from store managers regarding the quality of employees a thorough assessment of Tanglewood’s hiring practices was instigated. It was determined that a organization-wide shift to a more detailed selection system was needed. A search for good predictors of sales associate performance that would create minimal additional administrative burdens for managers was initiated. (#2)The proposed alternatives to the current system are the Retail Marketing Knowledge Exam, the
I think it was inevitable that the U.S. would be joining the war on the side of the Allies. One reason was the Zimmermann Telegram, when German Foreign Minister Arthur Zimmermann sent a telegram to the ambassador of Mexico, and the goal was to get Mexico to become an ally of Germany and promise land from the united states if they joined forces but British cryptographers deciphered the telegram and afterwards Mexico declined their offer resulting in America becoming closer to joining the war. America later then joined the war afterwards, but before that was the sinking of the sinking of the Lusitania,
The Home Depot (THD) is the second largest retailer (besides Wal-Mart), and the largest home improvement store in the world (THD, 2012). The company has not had any need to recruit employees in the past, but recently they have had an issue fielding applications for qualified personnel to work in their kitchen planning departments inside the stores. The issue is not that there are no willing people to fill the spots, but that THD has been unsuccessful finding people who have the qualifications to fill the positions. Associates can be recruited from other areas of a store, but the training process is extensive and expensive, so the company is looking for means to fill the positions with more qualified individuals. Thus, the training process would be shorter and less expensive, so the employee would be in the position quickly. This paper outlines a recruitment plan for the position.
At Empire, Inc., the turnover rate is very high among assembly workers. Supervisors in the production department have indicated to the personnel department that they do not have time to conduct a supervisory interview with the large number of applicants that are processed to fill assembly-line openings. As a result, the personnel department’s employment specialists make the final hiring decisions.
necessary skills and experience you are seeking and would make a valuable addition to your staff.
Below is an analysis of the potential new selection methods for hiring the Store Associate position. The study of 10 Seattle-based stores resulted in an adequate sample size of 832 applicants. New selectors being evaluated are the retail market knowledge exam, Marshfield customer service biodata questionnaire and essay, Marshfield applicant exam, and personality exam. All stores, including those employing the traditional selection method, collected on education, work experience and interview score correlation to the four indicators of success: citizenship, absence,
AutoZone has been in operation for more than 30 years as a retailer of aftermarket auto parts and accessories. The company was originally launched in 1979 by Joseph “Pitt” Hyde in Forrest City, Arkansas under the name of Auto Shack (AutoZone, Inc., 2016). Hyde modeled the company after Wal-Mart where he worked for seven years on the board of directors. Although the companies name has changed, the same core values of quality merchandise, discounted prices, and good customer service apply to AutoZone. Over the years AutoZone has grown to be the leading retailer and distributor of aftermarket auto parts in the US including Puerto, Mexico, and Brazil. These parts include replacement parts and accessories for cars, trucks, and vans. Employees practice
A case brief on AutoZone,Inc is being presented in this article. The paper briefly discusses the history and progress strategy of the company so far. The main idea of the paper is the dilemma faced by a portfolio manager- Mark Johnson- and the wise decision he could make in order to safeguard his client’s portfolio. The paper examines the current position of AutoZone in the market and its growth potential which would help Johnson in making his decision.
Mark Ambrose is looking to hire someone new since he had to fire an employee for stealing goods while closing the store alone. Mark came to me for some advice on who he should hire next and insight on ways to hire a more honest person. I would advise Mark to do background checks on any potential replacement to ensure that he is hiring a qualified employee. Also, check and verify the application and references. Former employers can verify their former employees’ honesty and work ethics. Mark should also invest in security cameras. Since Mark had to fire an employee for stealing, having the cameras watching can help Mark catch any theft early on. Mark can also provide fraud awareness training. He can make sure that the person that he hires learns
One of the biggest struggles in my life tends to be food. I love eating, but at the same time, I rather not eat. I love trying new foods with exotic flavors and unique recipes, but I fear the reaction that by body will force on me. I have recently been diagnosed with a condition known as dyspepsia. This essentially means my stomach does not enjoy food as much as my mouth does. With each meal, I face the possibility of becoming nauseous after eating. As a result, I tend to avoid large portions, greasy, or overly sweet foods. Although, every now and then, I push my fears of food aside and fully indulge myself in spectacular meals. Poe’s Tavern has been the restaurant in which I break beyond my fears and gorge on food. Located in Wrightsville beach, Poe’s Tavern tends to be one of my favorite places to eat to feel satisfied after a meal, and fascinated as a literary fanatic throughout the entire experience. This restaurant has been created in honor of the author and poet, Edgar Allan Poe. Poe has been credited as the creator of the mystery and horror genera. He tends to be most well known for his poems and short stories, in which Poe’s Tavern glorifies through their restaurant environment as well as food selection. Poe’s Tavern has been a phenomenal restaurant for any literary enthusiast with an interest in a fascinating environment and adventurous taste pallet.
For many years companies have depended on three basic tools, such as résumés, interviews and references to gather qualified candidates. These sources are commonly used in a day to day basis but have proven to be inadequate for consistently selecting good employees. When it comes to hiring and selecting you want to use productive tools to help determine the best decision possible. Using the incorrect tools to hire and test potential candidates causes employee turnover and retention. Companies need to understand what pre-employment assessments are and why they are effective. I will be discussing the best means of hiring and testing new employees. Exploring what other companies are doing in hiring and testing, accessing the positives and negatives of each, and lastly offering recommendations to our department.