Advanced Information And Communication Technology At Ebay

Dembosky, A. (2012). Ebay moves beyond its dotcom roots. Available:http://www.ft.com/cms/s/0/df3723ca-1773-11e2-8cbe-00144feabdc0.html#axzz2EbzDqb5Y. Last accessed 10th Dec 2012

Customer excellence - Initially eBay invested greatly into Information Technology (IT) and customer relationship management (CRM), knowledge and skills as methods to satisfy its customers. Since then, eBay has managed to use these investments to service over 100 million users and became the most popular online shopping site.

Ebay is one of the world's largest e-commerce and multinational corporation. Here are some facts, the company was launched in 1995 as " Auction Web," on labor day weekend by Pierre Omidyar. Later the name was officially changed to ebay in 1997 because many customers and media coverage referred the website as ebay. It has over 200 million registered users by 2015 and branched out into twenty five countries. There are thirty five thousand employees working on eBay in that 42% are female. The company net revenue by 2014 is 17.9 billion dollars. There are about 25 million sellers and the number of items listed in the market places are 800 million. The daily search on eBay is 250 million and the hourly search is 11 million. 60% of company revenue comes from

Technology and Information Systems- the Company will continue to expand its e-commerce business in the future. Its e-commerce sales today gross over one billion. Its plan is to focus on continued profitability with online sales. Part of the plan included a full assessment of the online business to analyze the main areas of functionality and online improvements. It will also continue its Omni channel capabilities, which includes shipping to store and in-store pickup exclusively during the holidays. Due to the rapid growth of mobility, over 50% of its e-commerce sales

E-commerce is the capability of an organisation for having dynamic presence over Internet that allows the company for conducting their business electronically, in spirit of having an electronic shop. Thus, the products can be sold, paid and advertised electronically without the requirement to be processed with the help of human being. Because of massiveness of internet advertising and website can be un-covered to millions of people all around the globe with the information being able to be transformed almost promptly the site can always be kept updated with all latest products for matching with the demand of the consumers (Lee, 2005).

E-Commerce is the electronic purchasing and selling of goods and services over a private and or public computer network, which is usually Internet based. For instance, you as a customer would select an item online with the network, and then through this network would affect the purchase. This transaction is also known as a Clearinghouse or electronic exchange. Majorly all e-commerce applications utilize the three-tier architecture, which can be seen in Figure 8-5 of the Experiencing MIS textbook. The three tiers are made up of a user tier, server tier, and a database tier. The user tier consists of computers that have browsing capabilities that request and process web pages, and other database through the Cloud technology, as well as Web 2.0. The server tier also utilizes computers that run Web servers to generate Web pages, Cloud locations, and other data in response to request from browsers. These servers also process application programs as well. Most importantly the database tier is in place to run the database management systems (DBMS), and receive and process structured query language (SQL) to receive and store data. As effective as e-commerce is, there are some major setbacks that plague the industry. Some

’s does a see strong value in its online presence, it also recognizes that its bottom line is its stores. According to the Chief Technology Officer Ratnakar Lavu, “We are really trying to optimize the use of stores in e-commerce. Once we have that, then it’s about driving the right in-store experiences” (Fortune source). Essentially, its planning

Their unique value is strong presence, reliability and image in the e-market, but they need to work on their costs to gain competitive advantage with other companies.

Due to diversify into new products and services, they attracts 400,000 new customers, also they opened three new shops in 2014/15 with eight in the pipeline. It must also be noted that it has an increased tendency about 10.4% in operating profit across shops and online shops. Although it may be true that market performance is successful, however, to some extent, significant investment needed to support shops and online growth. 4.0

A computers have become more mainstream, more and more operations are conducted online. From online bill pay to simple searches, as one would do with the yellow pages, to online shopping, the Internet has helped shape the way computers are used today. With the Dotcom boom of the mid-nineties and early 2000s, ecommerce and e-business really started to take off. The Internet has given way to some of the biggest economic booms in history. The invention of smartphones and tablets has allowed for consumers to have instant access to the Internet, right at one's fingertips. While e-business is becoming more mainstream, and has its advantages, e-business also has its disadvantages.

A steady increase in the popularity of online sales has caused a major push towards e-commerce in the retail industry.

E-commerce is transactions conducted via electronic means such as the internet, email and SMS. It is considered to be one of the most important aspects of the internet to appear. As a result, people are able to exchange goods and services immediately regardless of their geographic location and time. More and more businesses conduct transactions on line, with some trading purely on-line thus reducing overheads and administrative costs.

E-commerce is a product that has been available since the early 90’s. It is something that people are familiar with. A product that is now part and parcel of people’s lives.

Many organizations industriously look for the opportunity to gain the competitive advantages in their industries. One of the opportunities that frequently used by the organization is the implementation of e-commerce. Thus, the e-commerce and the online sale transaction become popular in each industry. E-commerce provides many benefits, such as the saving of shopping time, the cost savings, convenience, and free from geographical constraints.

While migration from a single server to a storage area network and some performance enhancements improved the situation, there was still much room for improvement. Modifications over time (feature enhancements, emergency bug fixes, etc.) were making the application difficult to manage. One particular program contained 3.3 million lines of code [8]. This made debugging and finding problem source code extremely difficult. Engineers and architects were spending the majority of their time fixing problems and keeping the site alive with little or no time to proactively develop architectural strategy. If eBay wanted to successfully expand to meet the needs of its growing customer base and new business models, it had to incorporate a new architecture while simultaneously keeping the present architecture running smoothly. This would require a focused and ambitious effort. EBAY TOOLS AND COMPONENTS eBay created a developer program for businesses and individuals, for modest user fees, to incorporate “eBay” technology and functionality in to their personal or business applications using eBay components. And even though the architecture adheres to the principles of J2EE, the technology is available to practically any platform. The eBay API, which is the primary component, is a collection of database calls that will return results in a consistent XML based format. This allows for developers to easily incorporate the eBay API