Advantages And Answers On Quality And Quality Management

It helps in evaluation of activities held in the organization. It helps to assess the outputs of individuals or a team of workers in any organization. It is the best source for providing direction. Individuals at higher levels direct the individuals on the lower level in this way help them to accomplish their tasks. It establishes trust between employees and management. It stops any unnecessary competition within departments and encourages employees to work together harmoniously. The result of a team that works together is high productivity, integrity and responsibility. It also helps in effective decision making. Individuals can make decisions easily if they are provided with the right and proficient information.

It creates a sense of belonging, leading to harmony among employees, as well as between the employees and management. This supportive environment, as a result, will promote the relationship between the organization and its customers.

The history of quality management can be traced back to the Japanese during the economy-rebuilding period of the 1950’s. They emphasized on prevention rather than inspection, customer satisfaction, continuous improvement and leadership training. These principles formed the Total Quality Management (TQM) system. Concisely TQM emphasized on “Quality of Management” rather than “Management of Quality” The EFQM model was an improvement

Strengthen employees’ skills so you can delegate more tasks to them and focus on more important managerial responsibilities—such as planning. Boost productivity by helping your employees work smarter. Develop a deep bench of talent who can step into your shoes as you advance in the company. Improve retention; employees are more loyal and motivated when their bosses take time to help them improve their skills. Make more effective use of company resources; coaching costs less than formal training (p. 1).

- More opportunity for employees to make a difference and provide conducive ideas and input.

Advantages: Employees will know what are the measures used to evaluate their performance, which will help them to improve and make progress in their professional growth. Besides, partners will know what specific criteria can be used to give employees the carrot or the stick.

The article highlighted several areas on how quality management affects the performance of an organization. Studies done have come back with mixed results. Some studies have proven that implementing quality implementation can have many benefits to an organization. However some studies have shown that organizations that have implemented total quality managements do not necessarily outperform organizations that do not or have not implemented total quality management programs. Of the results that have been published for organizations that had issues with quality management implementation several

2. study , positive approaches and interventions from it , understanding of the benefits and their capabilities in improvement employee performance and organization.

It promotes increased openness, respect and trust between management and workers through developing an understanding of each other’s points of view.

It helps in minimising the number of accidents, reduce failure rates and improve the business. Employees can show consistency in their job performances and can control work place stress levels. It will decrease customer complaints and can help to be successful in jobs. It creates confidence and helps in decision making. It assists staff to initiate actions and take responsibilities without any constant reference to management. It even helps management to assist the employees with out any

The standard was introduced by the International Organization for Standardization in 1987 (Mangula, 2013). ISO 9001 foundation was developed based on the eight quality management principles which include customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutual beneficial supplier relationship (Cianfrani, Tsiakals, & West, 2009). ISO 9001 standard went through a series of modification and revisions in 1994, 2000 & lastly updated in 2008 (Al-Refaie, Ghnaimat, & Li, 2012). The purpose of ISO 9001 is to outline the requirements for quality management systems intended to allow firms to continuously provide quality goods or services. This standard requires the eight requirement clauses to be documented and employees needs to follow the documented procedures on a consistent basis (Mangula,

They promote dialogues to exchange knowledge and gain new perspectives. They allow employees to learn from experience, trial by error. They involve employee’s opinions in all important business decisions.

Quality management is not an easy thing to maintain, therefore, there are certain challenges that it must face before being successful. Some of them are ineffective TQM model, the human resource barriers, and also lack of management committment.

Quality Management is the important process which deals with the quality of delivery product.The quality of a product is defined as the ability to satisfy the needs and customer expectations.Various quality strategies exist such as CMMI,SIX SIGMA etc.The most recent quality development strategy is Six Sigma,Lean Six Sigma.

Creates a more efficient work environment making it easier for employees to do their job which leads to effectiveness