Advantages Of Outsourcing Maintenance Services

The case identifies struggle and problem faced by organizations outsourcing IT projects and allows us to ponder on how to manage outsourcing well.

They upgrading a hotel first upgraded employee facilities. When a survey at London hotel showed dissatisfaction with workers’ areas, installed new floors, lockers, and showers within three months. Four-seasons needed to get it down to the front line: clerks, bell-staff, bartenders, waiters, cooks, housekeepers, and dishwashers, the lowest-paid and in most companies the least-motivated people, but the ones who would make or break a five-star service reputation. Four-seasons needs employees able and willing to respond on their own to whatever comes up, employees who can spot, solve, and even anticipate problems. That means delegating authority as well as responsibility. Four-seasons pay attention on how to treat employees and make them feel confortable when they work in hotel because employees could bring positive attitude towards customers if they in good mood.

Outsourcing has become an integral part of many organizations today. Outsourcing has its advantages and disadvantages that organizations will have to weigh to decide whether or not outsourcing is the best possible solution to their current problems and business operations. Outsourcing refers to the process of hiring external provider to operate on a business or organization function (Venture Outsource, 2012). In this case, two organizations or businesses enter a contract where there will be an exchange of services and payments. This paper will discuss the possible risks an organization may encounter in outsourcing in relation to the use of an external service

5. Use at least two (2) quality academic resources in this assignment. Note: Wikipedia and other

We at White Board Consulting believe that job consolidation is a great idea for SunCoast Hotel (SCH) to help solve their current scheduling problems and help management transition during the expansion. Further, this job consolidation approach can help prevent problems that might arise in the future. Having a Guest Service Staff (GSS) position will allow these employees to be more efficient in their day-to-day operations since they will be able to function within in each department of the hotel. Idle time for employees will also be reduced because instead of just being confined to only completing tasks one department, the GSS is will be able multitask in different department. Management will also have a flexibility of moving employees from department to department without having to use time and labor retain employees.

This issue facing my organization is outsourcing. Outsourcing, the corporate buzzword of the nineteen-nineties through today, is a popular business approach utilized by companies focused on lowering their cost structure, gain entrance to new markets, and expand and build capabilities. Defined as, the strategic use of outside resources to perform activities traditionally handled by internal staff and resources [Handfleld, R, 2006]. Initially, outsourcing targeted non-critical and non-core activities such as facility maintenance and cleaning and security. Later the industry focus began to include the core processes of manufacturing, logistics, and back office support functions. In my experience, the term outsourcing strikes fear into the minds of employees and managers and represents dollar signs to executives and investors. Open communication during change is critical and to eliminate disconnects and misunderstandings. The objective of this paper is to describe both sides, delve into the communication middle ground, and expose the avoidable hidden costs that exist and provide possible solutions to reduce or avoid these hidden costs in value, human capital, and knowledge.

This report analyses best practices implemented in world’s largest hospitality brands: Ritz-Carlton and Hilton Worldwide and how service excellence is achieved by them. It is divided into two main parts:

In the contemporary society, the problem of outsourcing activity has been sparked spirited debate. Wu et al. (2013) had published a statement, and argue that there are two risks of outsourcing. However, Reagan and Chauanxu (2002) advise outsourcings to pay attention to identifying hidden risks and preventive. While out sourcing involves a variety of risks for different industries, strategies can be improved and risk mitigated through different approaches. Therefore, whether this view is consistent with today 's outsourcing situation, as well as this issue will be discussed. First at all, this document explores the concept within the outsourcing. Then, there are lot of the actual business case will be used as a basis. Analyzing risks and challenges of outsourcing. After that Wu et al. (2013) who issued a statement, the results of the issues discussed in the outsourcing risks will be evaluated. Followed by those questions that how to operational outsourcing, select outsourcing and manage outsourcing will be argued. At the same time, appropriate suggestions will be made. Finally, evaluate the solution, and give a critical conclusion on the issue.

outsourcing, there are several steps involved. In order to be successful in outsourcing, all steps must

As hotel brands contend with the challenge of trying to cut costs during economically difficult times while still attempting to meet high customer expectations, overall satisfaction with hotels is down notably in 2008, according to the J.D. Power and associates 2008 North America Hotel Guest Satisfaction Index Study(SM) (WESTLAKE VILLAGE, Calif., July 29 PRNewswire). The study finds that problems with hotel/room maintenance are more common in 2008, compared with 2007, with this issue being one of the top five most frequently reported by guests across all

(1) Ignorance of the real situation: The new technology may meet the needs of the hotel. However, the task stated by the GM can be done in a much easier and cheaper ways. For example, they can require employees to use written form reports in order to reduce the slippage percentage and reoccurring problems. Reporting every problem real time may cause extra work for maintenance. Gathering all the problems in a period of time and report them afterward may be more efficient, besides, the additional cost can be greatly reduced.

This paper captures the most prominent services and issues associated with today's outsourcing environment. Outsourcing is the modern business term for having other companies accomplish basic business processes rather than doing them inhouse. While outsourcing has always been an important business option, modern technical capabilities are fast making outsourcing a critical requirement in competitive, cost conscious industries. However, our recent experience with terrorist challenges indicates that a second look is needed to ensure that outsourcing risks are still acceptable.

However, the contracting of non-governmental workers allows agencies to adapt to the rapid changes in technology because many times contractors are certified and experienced knowledge workers and have the expertise to deploy the latest technical innovations (Chen and Soliman, 2002). For this reason the outsourcing of technical and complex tasks to contractors have become increasingly popular across both private and public organizations (Slaughter and Ang, 1996). Some of the emerging trends in outsourcing includes domestic verses offshore outsourcing. Domestic outsourcing is a perception of the local jobs in a country which is best for the local economy. It has rural outsourcing which makes rural parts carry out functions in a competitive basis rate as compared to other service providers from other countries. Offshore outsourcing is as a result of its spread to many countries and is brought forth by change in prices. Another trend is security issues whose major concern is the security questions on the sensitiveness of information that is accessed by outsiders of the firm. It has been a key concern and still remains as there have been reports of fraud and theft of assets which is a limiting factor to the growth of outsourcing locally and internationally.

As with other management strategies the most challenging phase in outsourcing is often the implementing and realization of the change. Converting the theory and ideas into effective practice demands decisive cooperation and synchronizing of efforts. Multiple factors may prevent the successful implementation of the outsourcing plan. The key factors in implementation are commitment and understanding. Commitment for the outsourcing decisions is required throughout the organization from top to floor management. Commitment is also reflected in the level of trust between the participating parties and mutual understanding of the importance of commitment. Company-wide understanding of the partnership-outsourcing concept and the goals set by management are also critical factors.

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future.