Affecting Emotions in the Workplace and Long Term Consequences

Although originally written in 1983, The Managed Heart is still an up to date look at an interesting concept: combining emotional feelings with the work one does. At first glance, the notion that emotions may have an impact on one’s work environment seems almost a non-issue. However, Hochschild is not saying that; rather, Hochschild looks at the effect of emotions in the workplace, but also the interaction of those emotions with the work itself. The author’s interest in this topic began at an early age, 12, when she recounts an event in her life: her parents, part of the U.S. Foreign Service, entertained diplomats. Hochschild describes the question that came to her mind as she looked up into the smiling face of a

In The Managed Heart Hochschild focuses on emotional labour: managing one 's emotions in the work place because it is one 's job to do so. While she touches on some benefits of emotion management, her book focuses on the dangers of losing one 's true self when one 's employer can control how one feels. Her main subjects are bill collectors and flight attendants, both are expected to have extreme (and opposite) emotions on the job.

The workers at the deli chain Pret A Manger is used as a prime example of this by Timothy Noah in his article “Labor of Love.” Noah’s article builds primarily off the work of Arlie Hochschild, who defined “emotional labor,” which is is when employees must "induce or suppress” emotions in order to make the customer "experience a positive feeling" (1-2). According to Noah, Pret’s employees are extreme examples of “emotional laborers,” as they must follow set “Pret Behaviors” at all times. These rules of behavior make positivity and smiling mandatory, and subsequently all Pret workers must not only serve customers food, but also cater to their emotions (2-3). If employees fail to uphold their happy facade they face repercussions, often in the form of withheld bonuses (3). Noah states the stress to perform to these standards at all times makes the employees into “enthusiasm cops,” watching and enforcing these emotional behaviors onto one another, and as Noah puts it, “further constricting any space for a reserved and private self” (3). It is in this way that Pret manipulates its own workers into doing extra work (emotional labor and the enforcement of it) without extra

It is also essential for us to find the “appropriate” emotion during work. If we cannot find the emotional boundaries between appropriate and inappropriate, we might face either underinvolvement or overinvolvement (Skovholt & Rønnestad, 2003, p.50). Although the human service career is rewarding, doesn't mean it's going to be easy. Every day we need to face clients with different issues, and our daily day is highly possible be emotional draining because of struggling individuals. Learning how to control our emotion inside or outside of our workplace is one of the important lesson in our career life. In addition, our unfinished business in our life could definitely make things difficult. Maintain wellness is important for every human service professional. We all know that unfinished personal concerns can limit the helper’s ability to build a working alliance with a client, that’s why we need to attend other counseling and understand how to help ourselves before we help

Ashkanasy, N. M., Zerbe, W. J., & Härtel, C. E. (2002). Managing emotions in the workplace. ME Sharpe. Retrieved March 21, 2017 from https://books.google.com.ph/books?hl=en&lr=&id=nUiRnxzD68UC&oi=fnd&pg=PR11&dq=N.+M.+Ashkanasy,+C.+E.+J.+Hartel,+and+W.+J.+Zerbe+(eds.),+Emotions+in+the+Workplace:+Research+Theory+and+Practice+(&ots=S-KCim_1_h&sig=4JpsB9u67hD6nObcHRAD_F5t2hE&redir_esc=y#v=onePage&q=N.%20M.%20Ashkanasy%2C%20C.%20E.%20J.%20Hartel%2C%20and%20W.%20J.%20Zerbe%20(eds.)%2C%20Emotions%20in%20the%20Workplace%3A%20Research%20Theory%20and%20Practice%20(&f=false

I felt like the sky, my head like a cloud moving around in clusters that are of different shades of colours which I will describe as my emotion at the moment.

Emotional Labour can be described in a vast amount of ways. One definition is “the management of feeling to create a publicly observable facial and bodily display; emotional labour is sold for a wage and therefore has exchange value” (Hochschild, 2003, p. 7).

Emotional Labor is a term coined by Arlie Hochschild (2012) in The Managed Heart: The Commercialization of Human Feeling as the action of having to controlling one’s emotions and following what she classifies as “feeling rules” for the purpose of getting paid (Hochschild 2012: 7). Feeling rules can be defined as rules that dictate and teach us what feeling is or is not appropriate in a particular social setting

It is observed that disconnection (as a result of stress) carries deep surface effects on the employee.

It is evident that the relationship between work stress and mental health has been established by numerous research studies. As discussed in Koesky (1993), the fact that all jobs involve some degree of stress makes it all the more alarming as to the level of stress experienced by individuals working in the human services. That is, given that these individuals are heavily involved in the lives of others, they often develop mental health symptoms that are characteristic of work-related stressors. In fact, “This involvement, which requires caring commitment and empathic responding, places workers at risk for a special type of strain commonly referred to as 'burnout'” (Koesky, 1993, p. 319).

In the research there is a gathering of discussion on the possible negative impacts of emotional labour, frequently prompting burnout. Dawn did not experience the ill effects of emotional labour like that. Dawn thinks that the care homes management would genuinely not care how polite she acted, but as long as she got her work done without any problems. Management’s element of trust gives her the independence to act in her favour. If a patient has a bad attitude, she tries to understand why they may feel the need to act like that, not as a strategy act but because understanding what a patient needs is the correct way to

This essay is in regards to emotional labour. If you had to work in a restaurant every day dealing with customers who are rude, angry, and have unreasonable demands, how would you feel? Frustrated? Angry? what would be your reaction? According to Brym and Lie, Emotional labour is emotional management that many people do as part of the job and which they are paid for (2015:77). This essay would cover an example of my personal experience in performing emotional labour. Also, it would cover one theoretical perspective in sociology which I would use to analyze the situation.

770). It was a term first coined by Hoschild to demonstrate how there is an assumption that emotional labor is seen as a natural ability for women in particular, and is viewed as invisible labor. There are three factors which form the criteria for labor to be distinguished as emotional labor. Firstly, employees have face-to-face or voice contact with the public, meaning they have to have to interact with the public is some way. Another factor is for the employees to be expected to create an emotional state in another person in a positive way. Lastly, the performance of the employees is dictated by management. Thus, jobs which obey the criteria listed previously would be assigned as having employees perform emotional labor. There are various jobs in which employees have to perform emotional labor and Hoschild estimated that 1/3 of workers in the United States perform emotional labor (Hoschild,

Emotional labor is when an employee has to control and hide their feelings and emotions whole at work. Jobs that involve emotion labor include, nurses, ems, morticians, and dispatchers. A time I was put in this situation is when my boyfriend passed away and I still had to go to work. I am a server and bartender and that’s how I made my money to pay bills and take care of my needs. Missing days on end of work hurts when I am in need of money. It was hard to have to do that but like the meaning of emotional labor this was what I had to do while at work, hide my feelings and emotions. Emotional dissonance is when there is a negative feeling that is being established within a person who is observing their emotions as a possible problem with their identity. Potential consequences with emotional dissonance include job dissatisfaction which leads to lack of performance or interest. Ways that organizations can help minimize this would include social support and teaching problem solving

While labor can and is often seen as work that is done physically, it is also seen as an act which necessitates using mind and soul. Depending on the area in which an individual works, it can lean towards using all three – body, mind, and soul – to be successful. It is at this point that Emotional Labor (Hochschild, 1983) begins to take its place in the work environment. Emotional Labor is using self to perform work where an employee creates a pleasant atmosphere by giving good customer service. The ability to use self as a means to perform better on the job may have larger implications than we know of. This paper will look at different ideas which contribute to Emotional Labor as a workplace construct and the effects it has on the