Agency Blessings4ever: Case Study

She mentioned that her lawyer told her that he was told by DHS worker that they have the intent to denied her application. As of today, nobody has called her.

Service Coordinator (SC), Jennifer Stoker met personal staff, Aiesha Crayton at the home of consumer Jonathan .SC asked was Jonathan meet his outcome would like is medical expenses to cover. Aiesha noted he has Medicare and Medicaid which cover all his medical expenses. SC asked if money covering his want and needs. Aiesha noted yes. He wants and needs are being meet. Jonathan wants his cell to be paid every month. Aiesha noted he cell is being paid every month. SC asked is Jonathan maintain good health. Aiesha noted he when to his PCP on June the 1st. She noted he is health and there was no change in medication.

While leaving a VOP Hearing that was held in the Maryland District Court, Ms. Ciere Kelty came up to this Agent and wanted to discuss the final Protective Order hearing that she attended . Ms. Kelty complained that the Subject failed to appear in Court and that her case was postponed, because he was not served. Sher further reported if he’s not served then the case would be dismissed. Ms. Kelty inquired if the Subject warrant had been served as of yet. It was explained that this Agent did not receive anything from the Court as of yet. Ms. Kelty was directed to contact me to follow up on this matter.

The Pa reportedly called Philadelphia Gas work and a technician came out and informed her that her gas line was tampered with and for her safety the will was to turn it off until she gets a replacement stove as the gas line to the stove was cut. Per the pa the placed a call to PHA and informed them of the gas company had reported the they next they day PHA personal went and exam the home and s few days later they replace the stove, adjust the water temperature and changes the locks on both the front and back door. The Pa did not know the exact date these events took place but both her and the aide reported that it was the week of 2/11/2016. The SC reviewed transportation with the Pa and she remains satisfied with CCT and Logisticare. SC will continue to provide assistance to the Pa to identify alternative community-based sources of transportation. The Pa is requesting standing order rides for church on Sundays and Wednesdays. SC will complete transportation request form. The Pa reported that her skill care service is ending this week the Pt ended on 2/24/2016 and Pa to begin outpatient rehab, the OT was scheduled to wrap up with Emeril on

She stated, is having a hard time to participate in the JOBS Program because she was taking care of her grandmother who is expected to pass away some time during this week. She stated that has been taking her of her grandmother since August. By looking in TRACS, it looks that she called your office on 08/26/16 and 08/29/16 requesting a call back. As of today, no records found that someone at 1401 called her back.

Sent an IM to Santiam SSP, Supervisor requesting to have a phone conversation regarding Ms Garner's case worker Seven Serratos interaction with Ms Garner and also to talk about the pending decision for a physical address, as stated on TRACS # 229 "TANF will still be PENDING for a physical address here in the area where she is staying".

I did not have contact with Ms Stephanie Loeks (51), Case – 221865. The person who called us was Mr Efrain Fred Lopez (52) who is no longer in living in the same house. He was extremely upset and raising his voice he cursed the CW caseworker saying that his family has been harassed by the CW caseworker based on false accusations made by the mother of his daughter, Ms. Stephanie Loek.

GAO called Ms Lisa Everett. She was inquiring if her daughter, CAITLYNN, was removed from her case. She stated that received a letter from APD informing something about her SNAP, but did not understand if it was about her daughter been removed.

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SC created new service order for ERS Medscope as the provider. SC place call to provider and spoke with Alissa and informed her of the new order. Alissa asked when was it done and SC informed her on 1/13/2016 and Alissa reported that she has not received it as yet. SC informed Alissa that this is the second service order for this particular service because it was not done the other two times the service has been ordered. Alissa reported there is nothing in the system for this Pa. SC asked if they have the monthly maintenance service order for ERS and she said yes. SC reviewed Pa care plan and everything looks good. SC asked Alissa to informed SC by 1/21/2016 if she still don’t have it by then. Alissa agrees to to do so and SC end the call.

Hey, Do you are back from Huston? Because I'll love to meet with you to updated about meetings that Courtney and I have had with Catholic Charities and Friend Helping Friends on DCM subject. You should know about what is doing Catholic Charities and about the grant they are going to submit in July to fund DCM for recovery. Also Tyra Byars is very committed in bringing support to the SETDREG DCM Team. Rita Monson, the Executive Director of Friends Helping Friends is willing to provide one DCM. Please let me know if it is possible.

As the new office manager of the Southern region for Catholic Charities, the regional director has asked me to address some challenges that have been mentioned to them. As a new manager, I have been looking over the past couple of weeks as different areas that have been mentioned to me by the regional manager and have been able to identify some issues that need to be addressed immediately in order to make the office run better in order to raise the agency to a higher level. The key issues that have stood out so far which need to be dealt with are employee absenteeism, poor morale amongst the staff, the productivity expectations, lack of valid performance appraisals, the high turnover rate and lack of training.

Writer called Constance several times but her phone was off. Care manager left her voice message about the time changes of her appointment with the VNA

SC received VM from Chris from Homelink stating that she called and spoke with Pa about service installation after talking about the other services Homelink provides. Chris reiterate there appointment and reason for visits and according to Chris Pa seem to not have any reclamation of what they had previously discussed a few short minutes later. Chris expressed concerned about Pa ability to properly use button to call for help. SC forwards the VM to SCS and later discussed s matter with SCS. SC express concern about Pa’s ability to remain safely in the community and SCS states she understands SC concern and she will discuss the matter with her supervisor on

SC completed service coordination task associated with the Waiver transportation service. Pa requested standing order service for Sunday and Wednesday to go to Church at two different locations. The Pa will attend Sunday service at the Days Inn Hotel at 4200 Roosevelt Blvd. Philadelphia and on Wednesdays she will attend the Genesis Church located at: 644 Rising Sun Ave, Philadelphia, Pa SC reviewed and updated service order for Oracle and SAMS. The SC generated service order and cross check systems to make sure they matches in cost and service ordered. After the service was generated SC added new transportation request but was unable to submit because the Pa did not know her CCT ID number. The SC placed call to in house transportation personnel