Aggie Owned, Hlavinka Equipment Company

6.2.3 Lack of effective management system. Poor management system, lack of motivation to the workers, teamwork and appropriate scheme

Introduction: In this assignment I will be giving information the following point talk about each sales staff must do or be like when working for these different scenarios. Also I have included the sales technique out of four of them: Cold-calling, Face to face, Telemarketing and drop in visits. Also I have included their own personal interpersonal skills of what it takes to be a sales staff to be working for those scenarios, I have also included examples and relevant pictures.

Poor communication between management – when the management didn’t communication with their employees it cause then to have low motivation, low loyalty, and high turnover because most of the employees didn’t know what to do or how to do it.

Firstly when being sales staff there is a lot of responsibility that you have to take in account. For example sales staff should have some understanding about the product. This includes features, benefits, and the cost of the specific product that the customer wants to purchase. For example if a sales staff were to sell a computer his/her knowledge should be:

Disengaged employee: They are actually burdened on organization because they not only raise turnover, absenteeism and low job satisfaction in the organization but also engaged in spreading negativity, rumors and actively participate in office politics.

* Problems outside of the workplace – workers may have personal issues but because of the lack of support given they are unproductive.

Organizations that have workplace issues such as not enough training can cause a higher quitting rate. According to Bhalla (2014), employees that are afforded training that enhance skills have lower turnover rates. Unfortunately, employees that have been trained in multiple skills have a higher turnover rate. The employee believes that they will be more marketable for other job opportunities. When there is a high turnover rate the organization must spend more money on recruiting, hiring and training. Turnover can cause a decrease in motivation with other employees due to vacancies or training the new employee. Longer hours or an increase in workload according to Parker, Jimmieson, and Amiot (2013), brings stress and frustration to the

4. Depression - employees who are used to clear goals and directions may become disorientated

Within these stores, there are many different departments and groups of job roles including sales floor customer assistants, store operations, section managers and store managers (Careers.marksandspencer.com, 2016). Marks and Spencer are devoted to providing great value and services to their shareholders and customers within their business, which suggests customer service is a key part within their organisation (Corporate.marksandspencer.com, 2016). The strategic direction of Marks and Spencer is to prioritise profitability as well as growing the business, alongside improving performance in all areas of the organisation (Corporate.marksandspencer.com, 2014). This essay will focus on sales floor customer assistant departments within Marks and Spencer.

Dominite customer relations and sales for the long term can be improved not only by product services, technical assistance

In this task the writer is to make a report explaining the ways in which sales techniques and customer service have developed in a retail organisation.

Poor quality of work – Failing to meet deadlines, or meeting deadlines with subpar work on a regular basis are signs of employee disengagement. This is evidence that an employee is less committed, especially if you have prior evidence of better performance.

Management failed to communicate and educated the employees regarding the reasons leading to the changes and why it is necessary. Due to this the employees cannot understand the need for the change and the dynamic behind it.

of the key issues result from John’s inability to comprehend the difference between sales representative and a sales manager. He was overly enthusiastic about his position and disregarded Phil Jackson’s tips on how to be successful as a sales manager. Sales managers must be multi-taskers who plan, organize and lead the functions of all customer contact and ensures that these methods of contact maximize the profit and sales goals of the company which hires them. A salesperson is responsible only for his/her own territory – a sales manager is responsible for the entire sales force and their productivity and revenue that

Jerry Kline is a kind of sales manager who aims to sell products and make sales quotas. He believes that developing long-term customer relationships and internal company support distract sales people. Thus, his sales force is not effective to make sales. He needs to work