Air Force Remedy

In this report shall be investigating the different tools and techniques used for technical support. This will be aimed at the help desk solutions for both system and software. I shall be discussing network monitoring tools, remote desktop/assistance, command line tools and control panel utilities.

An event log should be maintained and record any exceptional, out-of-routine security events, including intelligence and other guidelines relevant to security,

The support technicians at the call center can access this DSS and it will provide instant solutions to reoccurring problems and problems that are more complex. Currently, when customers call for support the technicians have to troubleshoot from experience or can escalate the problem to the call center lead or the support center manager to help resolve the issue. This process in inefficient, because the lead and the manager can only handle one call each. Realizing that the support center has ten support technicians and only two people, the lead and the manger, with expert knowledge, the owner wanted to find a way to have a computer based solution system that everyone could access to resolve customer technical issues. A DSS is the solution to this problem.

  * Software (Stellex, in 1987; Stellex 2.0, in 1992; centralized IT systems; E.Piphany; JD Edwards). – Appendix 1

Unit 12- P2: Explain the impact of organisational policies and procedures on the provision of technical support In this document I will be explaining the impact of organisational policies and procedures on the provision of technical support. In the modern world, IT Support is a major factor which is necessary in order to progress and function properly. In big organisations, tech Support departments work tirelessly every day to provide quick and effective support for users with faults.

Incident information disclosure is an important, circuitous concern that requires acceptable centralized procedures in place to facilitate incident response processes and do not cause more harm for the organization and its audiences. Keeping information and operations secured, appropriately is of basic importance for any organization, which becomes the assignment of cyber

The National Incident Management System (NIMS) was presented in March 2004, and is a structure for sorting out reaction on a national scale. It requires utilization of the Incident Command System (ICS) and speaks to a center arrangement of convention, standards, wording, and hierarchical procedures to empower viable, effective, and shared occurrence administration at all levels of reaction. NIMS depend on a harmony in the middle of adaptability and institutionalization.

The CM team is responsible for responding to any incidents that would escalate and be classified as a crisis. A crisis is considered any event that can deal significant damage to Widgets “R” Us’ employees, place of business, or public image.

When performing assessments during an incident response, Greiblock Credit Union (GCU) financial firm must consider when it’s appropriate to contain the incident. Isolation could be a recommendation, and is pertinent for external systems to be isolated to prevent damage to other systems, and data while preserving evidence. In some cases, employees should work with the incident response team to make an executive decision to contain the issue such as, disconnecting cables, unplugging power, and enhancing security measures. Another option may be to shut down a host or network. An

The risks that face an organization are going to always be present. However, an incident response plan outlines procedures for handling security incidents that occur within the organization and for correcting and documenting the security issue in a timely manner. The incident response team is trained to effectively implement the incident response plan. By containing an attack, and limiting the amount of time that an attack is allowed to continue, further risks to the organization can be mitigated.

With the development of computer technology especial Internet skills, computer has become an important part of human life. On the same time, there are more and more attacks appearing. Hackers attempt to explore the vulnerability of the host to gain unauthorized access privilege and make unauthorized use. However, no all attack can be considered as an incident. Attacks can be classified as incidents only if they meet the following characteristics (Torres, Alissa. Aug, 2014):

A functional Information Technology (IT) system requires all the individual technologies involved to work together to achieve its intended purpose. If one of these technologies fails to perform, the entire system becomes vulnerable to breakdown and failure. In this complex relationship, each component is a receiver as well as a provider of services and data. I will make a connection between core technologies to show how they work together. We will concentrate of the most common and important computer technologies, these include; computers programs, databases, networks, web systems, and security assurance.

Limoncell, T. A., Hogan, C. J., & Chalup, S. R. (2007). The Practice of System and Network Administration, Second Edition. Addison-Wesley Professional.

The range of IT management and infrastructure services encompasses service and help desk services to single-point-of-contact assistance; data center services, network and server monitoring and support; equipment procurement, configuration and maintenance, as well as asset tracking and installs, moves, adds, and changes for a wide range of devices.

The information security incident management policy of Blyth’s Books was created in 2010 and has been reviewed four times in five years. Those covered by its scope are clearly stated. It stresses the importance of incident management to the organisation and has the support of upper level management.