Airtel a Study of Consumer Satisfaction on Airtel

India is one country which is developing rapidly at the moment along with China (Lal and Clement, 2005). The political, economic, social, cultural, technological and legal climate in India is extremely suitable for international entrepreneurs since business prospects in a country are heavily dependent on the above mentioned parameters. Since India is the second most heavily populated country in the world, British telecommunication company, Vodafone has enormous business opportunities in India. Mobile phone usage in India is increasing rapidly in recent times (Press Information Bureau: Government of India, 2010). A substantial portion of Indian

They are very keen in serving the needs and demands of the customers, providing good maintenance of the environment, making Telstra a convenient workplace for the people to work, increasing the value of shareholders and to protect their interests. One of the primary corporate responsibilities also includes leading the nationwide interest by building up the effectiveness of the domestic telecommunications framework, which will in turn provide a strong bottom line for sustainable accomplishment, commercial development, productivity growth and international competitive gain. Enhanced technologies have changed the lifestyle of the people in many ways. Telstra knows that it is very important for a company to delight its customers in more satisfactory manner by providing them with superior products and influential services. It did not forget to improve the customer experience. It always had a path to build a powerful civilization by changing the way, customers talk about the product and

This course provides an overview of the telecommunications industry with focus on areas such as overview of the industry, technologies, policy,

Following Alexander Graham Bell's development of the phone in 1876, he and his money related supporters, Gardiner Hubbard and Thomas Sanders, framed the Bell Telephone Company in 1877. AT&T was fused in 1885 as an auxiliary of Bell, to fabricate and work the first long-separation phone system. In 1899, AT&T purchased Bell's benefits and turned into the guardian organization of the whole Bell framework. 1927 denoted AT&T's dispatch of long-separation phone administration to London utilizing two-path radio, at an expense of $75 for five minutes. However, radio-phone administration was spotty, and in 1956, submarine phone link administration to Europe was advertised. Transpacific link administration started in 1964 (Alexander).

Carte, Penny and Fox, Chris, (2004), Bridging the Culture Gap: A Practical Guide to International Business Communication, Library of Congress Cataloging-in-Publication Data, Retrieved November 17, 2006 from: http://www.amazon.com/gp/reader/0749441704/ref=sib_dp_top_toc/002-9731822-8892040?%5Fencoding=UTF8&p=S009#reader-page

The business case presented focuses on insatiable demand amongst a growing population for a service built on dilapidated, poorly maintained infrastructure, against a backdrop of government deregulation in the telecoms sector. As of 1992, there were a mere 78k telephone lines for the 27m people living in 4.7m households (a population set to double over the coming 24 years), with users suffering success rates of just 25%. Demand was forecast to grow to 500k subscribers by 1996. The recent deregulation of the telecoms sector (via the break-up of TPTC into TPC and TTCL) and the formation of a regulator (TCC) had

The new generations of customer service call centers have developed rapidly over previous generations. Whereas once call centers were limited by geographic proximity, technology has removed such barriers and opened many doors to potentially outsourcing many different business functions to reduce overhead. Foreign call center services can now include such comprehensive features such as monitoring and managing email, voice, real-time chat, fax, website orders or queries, IVR (interactive voice response) menus, mobile SMS, call routing, multimedia queuing, automated callbacks on a twenty-four hour, seven days a week basis. As a result, many developing nations have built the infrastructure necessary to provide such services and are actively seeking to build their domestic call center capabilities. Although India was previously one of the primary destinations for call center development, other countries have also expanded their service offerings and now call centers are located in many areas of the world. This analysis will compare factors related to call centers in both India and Mexico.

The telecommunications industry in India has experienced dramatic growth in the last decade. In 1991 the number of telephone lines per 100 people was only 1. However, by the end of 2004 that number had increased 9 times. Along with this, the telecom industry now provides employment to about two million people. The industry turnover in this field expanding and is currently around $13 billion. The U.S. mainly participates by selling equipment to Indian companies and by investing in such companies. They also outsource many of thier tech support employment positions to India. India’s information technology and IT-enabled services industry is a major force in India’s booming economy, achieving double digit growth rates and an industry revenue expected to top $28 billion. To add to this growth, the Executive Committee on Information Technology works closely with NASSCOM, India’s largest software association to promote industry-wide growth and market regulation. On another technological path, the broadcasting entertainment industry is yet another booming industry among those that make up India’s economy. With over 100 million household televisions, and nearly 60% of these households using cable or satellite TV, there are nearly 40,000 cable service providers in India. The sector has benefited from a light regulatory system, even though this has also caused a great deal of piracy and

The telecommunications industry is one of the most profitable and rapidly growing industries since 2005. The four major companies are AT&T, Verizon, Sprint Nextel, and

Telecom started way back in the 1900s and was founded by the commonwealth government and was originated with Australia post,

In 1875, Alexander Graham Bell whose invention efforts for the talking telegraph were financed by Gardiner Hubbard and Thomas Sanders, invented what is known today as the . These three men for Bell Telephone Company to exploit the telephone. With that, the first telephone switchboard, Bell Telephone began business in New Haven Connecticut in 1878 (A Brief History: Origins, n.d.). Bell Telephone Company became the American Telephone and Telegraph (AT&T) Company in 1885 when they were commissioned to form a long distance telephone network. Over roughly the next 131 years, AT&T was able to successfully “operate most efficiently as a monopoly providing universal service” (A Brief History: Origins, n.d.). They were involved in managing the manufacturing of telephone equipment for countries around the globe. However, by

The Funding methodology opted for was Leverage Buy-Out. The sources of debt are as follows:

Demand of a telecom company’s products/services and it’s supply time to retailers are not related

A STUDY ON CONSUMERS PERCEPTION AND SATISFACTION FACTORS OF MOBILE COMMERCE WITH SPECIAL REFERENCE TO THANJAVUR AND TIRCHIRAPALLI DISTRICT

This is not to be confused with the more-specific term brand preference, which relates to consumers preferring one brand over competing brands. If one brand is unavailable, consumers will likely choose another brand to fulfill their needs. Consumers prefer the mobile phones of Nokia and Samsung mainly due to its brand image. Nokia was considered to be the leader in the market of mobiles. It was first invented in Finland due to demand conditions of the country. Then it became the pioneer of the mobile market and so there was consumer preference towards Nokia. But it came down in the market due to lack of innovation. And the position of the market leader is taken by Samsung. The reason for it is also innovation. Samsung innovates its products periodically and the product has a high consumer preference over its mobile. And now Samsung has a better brand value when compared to