Allstate Empathy Essay

I have a strong customer focus and I am resilient when dealing with challenging situations. With internal and external stakeholders. I remain calm,

Every organization that aspires to be successful must address the value of emotional intelligence in the work place. How people relate to each other determines if the organization eventually moves from

Our organization is profitable because of our customers and our employees. In order to keep our business operating successfully, we need to make sure our customers are getting the highest level of service at all times. We rely on our employees to provide this stellar customer service experience, so they need to understand how to maintain that. The goal of this new employee training is to teach new associates our expectations on how they can create that experience for customers. The training will teach them how to build loyalty with customers; how to create good first impressions; and how to manage the expectations of customers. Our customers expect great service every time they interact with one of our employees, so it is our job to make sure that happens, regardless of who they are working with.

To win new customers and retain existing ones, as a wealth management advisor, I must be perceived as competent, dependable and empathetic. Clients must also perceive that they are paying a justified price for the value that they are receiving. Client opinion is formed through a combination of personal experience, word of mouth and marketing. To compete effectively, the wealth management advisor must have a brand like Merrill Lynch that is firmly associated with the qualities demanded of a wealth management institution.

We will continue to be the leader in the insurance industry and we will become a leader in the financial services arena. Our customers' needs, will determine our path. Our values will guide us”. It is in my belief that the vision of State Farm helps to drive change by how we interrelate with our consumers and how we interrelate with one another in support of our consumers. Every day we experience thousands of occasions to unite with consumers. In all of those collaborations, regardless of the approach of contact, we seek to provide constantly remarkable encounters. Our consumers express to us that they desire to be treated in an individualized, compassionate, and humble manner. That is essential to us, and it is the reason we embrace the performances that make us extraordinary. All State Farm employees have a concern in joining collectively to create extraordinary encounters for our consumers. It is an exhibition of our goal, vision, and

Empathy should play an active role in the daily lives of everyone, but in particular in the day-to-day lives of a healthcare professional. Healthcare professionals have the unique and challenging job of counseling patients in times of need, whether that is in the setting of a newly diagnosed disease or in the death of a family member. This unique challenge requires all healthcare professionals to be skilled at using empathy in the appropriate circumstances.

Terri Mulcahey is one of Northwood University’s 2016 Distinguished Women honored for her leadership in her workplace and community. She currently works as Penske Automotive Group’s Executive Vice President, Marketing and Business Development after 20 years working as Reynolds and Reynolds Company (Penske Automotive Group, Inc.). Ms. Mulcahey attended Northwood University after receiving a scholarship and with family history in the auto industry she had a desire to continue the legacy. She did just that as her first job was a customer training consultant for Reynolds and Reynolds in 1987 (Harris). After working her way up in the industry, Terri Mulcahey has served in various leadership positions with a great focus on her employees and mentorship

I tailor every interaction with my customers to their specific needs and desires by simply giving them a chance to talk and by asking a few simple questions.” This explains that a successful leader is constantly having to adapt to situations as well as current and future employees as well. The example of the car salesman reminds me of Fielder’s LPC theory. By being compassionate with the LPC’s or directing, the work professionals around the LPC are constantly evaluating how the leader commands and treats everyone on the employment

The focus of this paper is the person-centered approach, which is the understanding of personality and human relationships in psychotherapy and counseling in the areas of client-centered therapy, education of student-centered learning, organizations, and other group settings. Even though psychoanalysis and behaviorism have made major contributions to psychology, it has influenced the understanding and practices of the humanistic movement, specifically with the therapies for the different mental disorders. Psychoanalysis understands the unconscious behavior, behaviorism focuses on the conditioning process that produces behavior. Humanistic psychology focuses on the person's potential to act as a whole person in a nurturing environment by

It is a challenge being an empath. It implies that you can handle energy for other individuals. You feel everything, regardless if you are aware of it or not. Numerous empaths figure out ways on how to close down overpowering emotions.

In response to a loss of clientele to competitor firms, Ken Winston (C&B’s Boston Sales Office Director) assembled the five most successful salespeople into a Key Accounts Team (KAT). Having previously enjoyed the autonomy of selling a diverse array of products to their own clients, these five ‘Generalists’ would now ‘Specialize’ only in one specific

Emotional Intelligence is defined as the “ability to understand emotions and manage relationships effectively” (Pg. 76). Southwest Airlines displays some of the highest levels of emotional intelligence. For example, Dave Ridley (Senior Vice-President of Business Development) mentions that while a day at the airport can be stressful, “a gentle hand, a kind spirit, an extra effort going the extra mile” is what makes customers want to come back. This directly relates to emotional empathy. Emotional empathy is a branch of emotional intelligence and is defined as “the ability to feel what the other person is experiencing in a particular situation” (Pg. 81). The employees of Southwest Airlines use emotional empathy to identify those travelers who are having a stressful time and by exuding encouragement and kindness, the travelers feel more at ease. Employees being able to recognize signs of stress in their customers and being able to apply the right type and right amount of emotion (as dictated by the display rules), makes those travelers more satisfied with their

Sympathy is a word many hear, but few accurately understand. It is often confused with empathy, and many times true sympathy is occasional. Many people take a moment to feel bad or sorry for someone, yet they rarely give it another thought. As a class, we read a short story by James Joyce called Eveline. The first time reading this story, it was a bit confusing and quite irritating. As a woman of the 21st century, one whom is “fierce” and independent, I found it tough to sympathize with Eveline. “Stop your pity party and create a happier life.” This is what I found myself saying, after my initial reading. However, I took a step back and actually looked at the story. I remembered the context it takes place in. The year, country, and how different things were back then. Placing myself in Eveline’s shoes, a woman from the early 1900’s, assisted me in sympathizing with her.

The critical factors in the successful transformation of British Airways were changing the culture of the organization for the employees and the consumers. British Airways embarked on an aggressive media campaign that helped change the “face” of the airline. Their new tag line was “The worlds favourite airline”. Customer service became the number one priority for all employees. Lead by Colin Marshall, “an enabling culture (was put) in place to allow customer service to come out, where rather than people waiting to be told what to do to do things better, it’s an environment where people feel they can actually come out with ideas, that they will be listened to, and feel they are much more a part of the success of the company” Jick (2011)(p.30). A “Putting People First” (PFF) program was instituted for all front line employees. This helped to unify the employees with the new vision of customer service first for the company. During these two day mandatory meetings, all front line staff interacted with all levels of managers and leaders on an even playing

The whole feeling of being part of the company and being heard guided the employees to produce empathy, reliability, assurance and responsiveness to the external customer and eliminated gaps and lack that BMR had at the beginning.