Amazon Reimbursement Case Study

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Greetings from Fulfillment by Amazon, Hello, Kaique. Hope you're doing fine today. This is Maine, the associate assigned to handle your case and I am more than glad to assist today. I completely understand you do not still get a resolution for 32 damage unit that you have found for OUTWA-711-FBA. Please accept my apology for the inconvenience this issue caused you and I appreciate that you bring this matter to our attention. Upon investigation, I have found that there reimbursement request of the previous associate has been denied. Also, the according to the report provided for that reimbursement they informed us that the damage weas not damaged. However, when I checked all the reports in your account especially the customer sales report…show more content… With this said, I have processed a second reimbursement request. It will appear with 2 reimbursement ID so that it will not be reviewed by our payments team. Reimbursement ID: 822116591 Reimbursement ID: 936529481 It will be issued to your account in 3-5 business days and will appear as "Other" in your Payments Account. NOTE: If the credit does not post to your Payments Account after 5 business days, please use the link at the end of this message to contact us again and you may provide the reports that I have included in my email as your reference and proof that there is no transfer to holding account that happen. For your reference, FBA Lost and Damaged Inventory Reimbursement Policy We don't like to see our sellers disappointed. We shall do everything possible from our end to earn your trust and see you successful. As a seller support associate I will do my best to assist you regarding this concern. I already escalated this issue to our team so that they will be able to file an investigation regarding this matter. For this issue not to happen
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