Amdocs CES Case

CMS Systems, Inc. is a company that provides information systems consulting services to companies in the telecom industry in the United States and the United Kingdom. Due to its success, CMS is hoping to expand its operations into other parts of Europe. Despite its large size, CMS currently uses a manual/spreadsheet-based process for maintaining employee and client data. Management has now decided

Established in 2002, Mahalo Digital Company specializes in providing innovative Business-to-Business (B2B) communication solutions. There are ten employees in the company who are known as ‘service minds’ and are ready to deliver high-quality products and services to clients. Mahalo’s products and services include doing presentation graphics, web and intranet design, and many more. Mahalo aims to further establish and develop relationship between clients and their customers effectively and efficiently based on their quality works (Mahalo Digital, n.d.).

We are heavily invested, both financially and from a human capital perspective, in creating a customer experience that matches our industry-leading products. In recent years, we have implemented new systems to empower our customer account executives to satisfy customer needs. New options allow customers to contact us via web, smart phone, and through their set-top cable boxes to get answers to questions, troubleshoot problems, and pay their

The internal team of software engineers of the company are developing new IT driven customer innovation projects that include 156 screens dubbed ‘Browse and Order’ – in store terminals where customers can buy M&S’s entire online range across 63 stores. Moreover, M&S has equipped 1500 customer assistants with i-pads to enable them to demonstrate to the customers, the store’s full range of the products, its availability and its sizes.

The specific issues to consider would be how CES broke its ruling by not offering a hearing as it previewed for the school officials to notify the parent before an automatic suspension. The board of CES was supposed to hold a full hearing for the third offense to find out if the student is guilty before expulsion, arrest, incarceration for 30 days or confiscating the student's phone permanently. Congress may transfer the authority to create substantive rules that are compatible and in the scope of its statute. CES had a secluded requirement in the statute that allowed their officials to target principally female students because allegedly females talk on the phones than males. CES did not obtain Congressional delegation to target mostly female

We have leveraged our experience with the highest need for our services into a new business model that will allow us to reach all of our customers much faster. That has necessitated an expansion in staff and the development of new job growth opportunities within our company.

SharePoint will address the challenges of (1) dealing with multiple versions of documents passing between office staff; and, (2) the difficulty of sharing and accessing information stored between the different regional offices by enabling staff to share, organize, and manage information as individuals or in teams (Office.com, 2013).

Standardize the ISCM solution to the extent possible and deploy enterprise ISCM products and services, instead of disparate services across DOC.

Stay in closer touch with all the customers—with new technology to quickly tailor communications, marketing promotions and operations in ways that build strong, long-term

Pt. has been in the AMS program for 2 years. Pt. has made no progress in achieving her goal of becoming abstinent from all illicit substance use over the last quarter, as evidenced by her positive UDS for crack cocaine. Pt. is attending daily for her dose. Counselor advised Pt. to speak to nursing staff or this writer if she feels her dose needs to be changed. Pt. has shown no effort to attend AMS groups or show up her individual session. Pt. continues to maintain deficit with TX payments, Counselor will continue to monitor UDS, discuss thought processes that lead to continued using of drugs this past quarter and work on developing seeing herself as having a desire to work on recovery. Pt. reports she is struggling with anxiety and physical

As a Learning and Development Practitioner, I am fully aware of the importance all customers have in any organisation and I need to meet their needs and deliver the promised level of service at all times.

The customers, when they are talking with the newly appointed trainees always ended up with frustration and there is no stratification. By analyzing and observing the issues and service, Matt came to know that the company is not giving 100 percent commitment to the customers. After identifying the mistake, Matt gave some ideas to Joel McGivern, the CIO of Datatronics. Joel also agreed with the matt ideas and also he has planned to take matt ideas in to the steering committee for additional funding, (Smith, 2013).

The upgrade and development project is to increase the effectiveness of the IBM FileNet application. The upgraded FileNet application allows for corporate users to store, retrieve and access key business documents in a central repository. IBM FileNet additionally offers key administrative tools that enable general support and troubleshooting decisions. The EDM support team must continue to offer superior customer service and adapt to document management requirements. Through the utilization of the individual component designed within IBM FileNet, the EDM support team and their customers has access to a centralized application that enhances cross training and improves customer service. Each functionality of IBM FileNet resolves critical business needs and aids in ongoing support initiatives to help the EDM support team continue to offer superior service and reliability to the individual lines of business as processes, procedures, and requirements change over

but it also caters to millions of customers. It has become the first stop for most people’s virtual needs. They have managed to acquire this trust and built a digital empire by providing excellent services and products that are delivered on time along with amazing after-sales services.

In the book Reengineering the Corporation: A Manifesto for Business Revolution, Michael Hammer and James Champy discuss a concept that he originated known as “reengineering”. The process of reengineering involves coming up with new ideas, specifically processes, which are technologically advanced and extremely effective in completing corporate work. Companies must think ahead so that they will not only succeed today, but also set the rules for future business. A critical part of reengineering involves ignoring the current procedures and structures that have been set by a company and replacing them with more efficient processes. In creating these new processes, companies must focus on the needs and wants of consumers. This will ensure customer satisfaction, which is a key part of maintaining a competitive advantage in today’s world.